Customer Service Assistant Manager
Resume:
KAREN
HOLBROOK
************@*****.***
SKILLS
+ Shift Scheduling
+ Managing Operations and
Efficiency
+ Customer Service Management
+ Staff Supervision
+ Conflict Resolution
+ Scheduling and Coordinating
+ Employee Attendance Monitoring
+ Performance Tracking and
Evaluations
+ Shift Paperwork Completion
+ Training Assistance
+ Verbal and Written
Communication
+ Employee Coaching and
Motivation
+ Quality Standards
+ Assigning Work
+ Team Leadership
+ Sales Reporting
+ Policy and Procedure
Enforcement
+ Shift Checklists
+ Safety and Sanitation Standards
+ Guest Satisfaction
+ Inventory Counts
+ Handling Customer Complaints
+ Large Bill Drops
+ Rewards Programs
+ Hospitality Service
+ Job Assignments
+ Loss Prevention Strategies
+ Team Meetings
+ Cash Sales Counts
+ Suggestive Selling
+ Task Monitoring
+ Team Member Motivation
+ Restaurant Operation
EDUCATION
Allen Central High School
Eastern, KY + 08/2007
General
PROFESSIONAL SUMMARY
Reliable Shift Leader with 14+years in the retail industry. Excellent
motivational leader successfully communicates duties and tasks.
Dedicated to providing highest standard of service and creating warm
and welcoming environment for customers.
Handles team needs with forward-thinking strategies and strong focus
on daily requirements. Well-coordinated planner successful at
coordinating schedules and workflows to meet business demands.
Superior work ethic combined with resourceful and upbeat nature.
WORK HISTORY
Hometown Convenience - Shift Leader
Allen City, KY + 07/2017 - Current
+ Trained new employees and delegated daily tasks and
responsibilities.
+ Resolved customer complaints and issues and offered thoughtful
solutions to maintain customer satisfaction.
+ Maintained clean and well-organized production areas to avoid
violations or unnecessary work delays due to hazards or inefficient
layouts.
+ Delivered superior training and leadership to teams to boost
performance and help team members achieve performance target:
Saver Group Inc. - Cashier/Produce Assistant
Martin, KY + 04/2015 - 03/2020
+ Pleasantly greeted customers and provided prompt and courteous
service.
+ Assisted customers with price checking fruits and vegetables and
finding requested items in department.
+ Used dollies and pallet jacks to unload and organize merchandise
from delivery trucks.
+ Received and unloaded new items upon delivery and checked
products for damage and order accuracy.
+ Monitored refrigeration, freezer and cooling areas for proper
functioning and reported issues to supervisor.
+ Checked for outdated and overripe grocery items and removed fro
inventory.
+ Helped customers complete purchases by moving heavy items,
collecting payments and bagging purchases.
+ Completed regular cycle counts and inventory audits.
+ Stamped, attached or changed price tags on merchandise shelving
and updated computerized price list.
Long John Silver's - Assistant Manager
Prestonsburg, KY + 01/2008 - 01/2015
+ Monitored cash intake and deposit records, increasing accuracy an
reducing discrepancies.
+ Helped with planning schedules and delegating assignments to me
coverage and service demands.
+ Offered hands-on assistance to customers, assessing needs and
maintaining current knowledge of consumer preferences.
+ Completed regular inventory counts to verify stock levels, address
discrepancies and forecast future needs.
+ Developed loyal and highly satisfied customer base through
proactive management of team customer service strategies.
Contact this candidate