KAREN

HOLBROOK

advbqt@r.postjobfree.com

& 606-***-****

* *******, ** *****

SKILLS

+ Shift Scheduling

+ Managing Operations and

Efficiency

+ Customer Service Management

+ Staff Supervision

+ Conflict Resolution

+ Scheduling and Coordinating

+ Employee Attendance Monitoring

+ Performance Tracking and

Evaluations

+ Shift Paperwork Completion

+ Training Assistance

+ Verbal and Written

Communication

+ Employee Coaching and

Motivation

+ Quality Standards

+ Assigning Work

+ Team Leadership

+ Sales Reporting

+ Policy and Procedure

Enforcement

+ Shift Checklists

+ Safety and Sanitation Standards

+ Guest Satisfaction

+ Inventory Counts

+ Handling Customer Complaints

+ Large Bill Drops

+ Rewards Programs

+ Hospitality Service

+ Job Assignments

+ Loss Prevention Strategies

+ Team Meetings

+ Cash Sales Counts

+ Suggestive Selling

+ Task Monitoring

+ Team Member Motivation

+ Restaurant Operation

EDUCATION

Allen Central High School

Eastern, KY + 08/2007

General

PROFESSIONAL SUMMARY

Reliable Shift Leader with 14+years in the retail industry. Excellent

motivational leader successfully communicates duties and tasks.

Dedicated to providing highest standard of service and creating warm

and welcoming environment for customers.

Handles team needs with forward-thinking strategies and strong focus

on daily requirements. Well-coordinated planner successful at

coordinating schedules and workflows to meet business demands.

Superior work ethic combined with resourceful and upbeat nature.

WORK HISTORY

Hometown Convenience - Shift Leader

Allen City, KY + 07/2017 - Current

+ Trained new employees and delegated daily tasks and

responsibilities.

+ Resolved customer complaints and issues and offered thoughtful

solutions to maintain customer satisfaction.

+ Maintained clean and well-organized production areas to avoid

violations or unnecessary work delays due to hazards or inefficient

layouts.

+ Delivered superior training and leadership to teams to boost

performance and help team members achieve performance target:

Saver Group Inc. - Cashier/Produce Assistant

Martin, KY + 04/2015 - 03/2020

+ Pleasantly greeted customers and provided prompt and courteous

service.

+ Assisted customers with price checking fruits and vegetables and

finding requested items in department.

+ Used dollies and pallet jacks to unload and organize merchandise

from delivery trucks.

+ Received and unloaded new items upon delivery and checked

products for damage and order accuracy.

+ Monitored refrigeration, freezer and cooling areas for proper

functioning and reported issues to supervisor.

+ Checked for outdated and overripe grocery items and removed fro

inventory.

+ Helped customers complete purchases by moving heavy items,

collecting payments and bagging purchases.

+ Completed regular cycle counts and inventory audits.

+ Stamped, attached or changed price tags on merchandise shelving

and updated computerized price list.

Long John Silver's - Assistant Manager

Prestonsburg, KY + 01/2008 - 01/2015

+ Monitored cash intake and deposit records, increasing accuracy an

reducing discrepancies.

+ Helped with planning schedules and delegating assignments to me

coverage and service demands.

+ Offered hands-on assistance to customers, assessing needs and

maintaining current knowledge of consumer preferences.

+ Completed regular inventory counts to verify stock levels, address

discrepancies and forecast future needs.

+ Developed loyal and highly satisfied customer base through

proactive management of team customer service strategies.

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