Ticket Agent Administrative Assistant

Hailey Williams

McDonough, GA 912-***-**** advbqh@r.postjobfree.com

Administrative / Dispatch Professional

5+ years of Customer Service, Administrative and Logistics experience.

3+ years of Supervisory experience.

Certifications: CPR, OSHA, & Fire Safety Certified; Forklift License

Skills

· Accounts Receivable/Payable Operations · Scheduling/Coordinating · MS Office

· SAP (warehouse management systems) · Inventory Management · Time Management Skills

· Word Processing and Data Processing · Business Management · Organization

Experience

Remote Enrollment Specialist Chime Solutions, McDonough, GA (August 2022– Present)

Assist State of Georgia employees with enrolling into medical benefits.

Respond to consumer inquiries and issues.

Provide education and status on previously submitted pre-authorizations or pre-determination requests.

Customs Support Dispatch Encompass Group, McDonough, GA (July 2022– September 2022)

Prepared customs documents and managed all Engineering Ticket window request and system changes.

Verified ISF (Importer Security Filing) and submitted to brokers in a timely manner.

Reviewed entry summary prior to broker filings.

Logistics Specialist Ecolab, McDonough, GA (September 2021– July 2022)

Communicated with customers to resolve problems, requests for services or equipment.

Prepared daily work schedules through warehouse management system, SAP.

Supervisor of FedEx Hazmat Department.

Administrative Dispatcher Shaw Industries, Rincon, GA (June 2020– September 2021)

Performed office and clerical tasks including various accounting, finance, billing, collections, and clerical duties.

Assisted in Accounts Receivable/Payable operations, processing lien sale paperwork and titles, inventory, assisting customers, filing, and other duties as assigned in and out of the office.

Communicated with CDL drivers to direct flow to necessary departments. Informed drivers of pick up/drop off locations.

Monitored routes, updating call logs, and recording call information. Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements and priorities.

Administrative Assistant Receptionist/Onbrand 24, Savannah, GA (November 2018– May 2020)

Answered incoming telephone calls and forwarded calls to appropriate personnel or department.

Greeted visitors/callers, managed inquiries, and directed to the appropriate staff according to their needs.

Maintained office calendar. Scheduled and confirmed appointments for clients, customers, or supervisors.

Assisted with invoicing. Opened, read, routed, and distributed incoming mail or other materials and answer routine letters.

Customer Service Ticket Agent United Airlines, Savannah, GA (May 2018– July 2019)

Handled scheduling needs of the operation and provided directions to departure gates.

Checked tickets at the boarding gate and assisting handicapped passengers as they board or depart the aircraft.

Education

Airline Travel Specialist Diploma International Air Hospitality Academy, Vancouver, WA (October 2017)

High School Diploma Screven County High, Sylvania, GA (May 2015)

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