Service Representative Reconciliation Specialist
Resume:
Sharon McGlynn
Shickshinny, PA *****
advbq4@r.postjobfree.com
Experienced and motivated Reconciliation Specialist utilizes exceptional investigating skills to identify discrepancies and resolve them. Has excellent analytical and accounting abilities. Who has more than 15 years of Reconciliation experience.
Work Experience
Financial Analyst II
Sallie Mae - Financial Reconciliation - Hanover, PA November 1995 to November 2010
• Downloaded multiple bank statements daily.
• Loaded, allocated and balanced all monetary deposits to database.
• Loaded and researched all miscellaneous debits and credits into database.
• Provided complete detailed miscellaneous debit or credit posting information to appropriate departments.
• Posted all returned items to customer/borrower’s student loan accounts.
• Worked closely with bank liaisons in order to resolve all outstanding debit and credits.
• Cross trained in Monetary Department in receiving, batching, posting and depositing checks received on daily basis.
• Responsible for balancing monthly credit summaries.
• Making sure that all bank credits deposited into multiple bank accounts, were completely balanced and posted to customer/borrower’s accounts.
• Reported all interest and fees monies to corporate headquarters.
• Responsible for researching and resolving any and all cumulative outstanding items.
• Researched and reported any and all cumulative outstanding items as Write Off’s to corporate.
• Balanced and reported all funds received in multiple bank accounts to one headquarters account on monthly basis.
Customer Service Representative
Sallie Mae - Hanover, PA
July 1994 to November 1995
• Received customer/borrower’s incoming phone calls.
• Assisted, advised and resolved customer/borrowers questions pertaining to their student loans repayment accounts.
• Made outgoing due diligence calls to customer/borrowers that were past due on their accounts. Education
Candidate for Associates Degree in Medical Technology LCCC - Nanticoke, PA
September 1987 to May 1988
Candidate for Associate’s Degree in Business Management McCann School of Business & Technology - Wyoming, PA September 1985 to June 1986
High School Diploma 1985
Crestwood High School - Mountain Top, PA
Skills
• General Ledger Accounting (10+ years)
• Accounting (10+ years)
• Account Reconciliation (10+ years)
• Experience reconciling accounting figures and financial records. (10+ years)
• Appropriate handling of sensitive information. (10+ years)
• Corporate accounting
• Ability to work to deadlines (10+ years)
• Excellent written and verbal communication skills. (10+ years)
• Very strong analytical skills (10+ years)
Additional Information
Medical Leave - November 2010
Due to unforeseen medical complications, I have been out of work on Disability from November 2010 to present. I am currently attempting to enter back into the workforce.
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