MARCUS DIGGS

Washington, DC 202-***-**** advbpw@r.postjobfree.com

EDUCATION

University of Maryland- College Park, MD

Bachelor of Science, Business Administration exp. fall 2023 PROFESSIONAL EXPERIENCE

Del Mar (Fabio Trabocchi Restaurants) – Washington, DC 2022 – Present Manager

● Find solutions to any issues that arise to guests preference and needs; as well as excellent project execution

● Confident in financial acumen with the ability to read and interpret financial statements

● Schedules labor by forecasting business activity ensuring appropriate coverage using multiple systems

● Monitors guest service standards during service and maintain relationships with high stake customers

● Maintains mastery-level knowledge of all products to ensure the ability to discuss and train staff as well as customers

● Ensure cost-control procedures are consistently met and maintained weekly as well as quarterly

● Ensure staff and direct reports are enhancing guest-experiences through appropriate product knowledge and recommendations

● Assign task and oversee the direction of employees to ensure organizational efficiency as well as upholding company standards

The Admiral (Mission Group) – Washington, DC 2019 – 2022 General Manager

● Managed day-to-day operations while maintaining high production, annual budgets and implementing plans for continued business growth

● Consistently exceeded sale targets by 10-25% by menu changes, new menu items, and bringing in new products

● Met monthly goals for sales and optimized profits by controlling food, beverage, and labor cost on daily basis

● Interviewed and trained new hires, coordinated weekly work schedules for team members, supervised 20-30 staffers during shifts in a fast-paced environment seeing 400-500 covers, and implemented continued education training with team members

● Oversaw the daily operations in all aspects of the business by ensuring operational efficiency, staff retention, and optimal profitability; Assisted managers with effective problem solving and customer service issues

● Resolved customer complaints/needs, and monitored service trends and communicated with team members to ensure proper and accurate feedback is delivered to help improve efficiency

● Completed employee performance reviews while adhering to company standards and procedures

● Suggested and discussed relative marketing plans and opportunities to capture target demographics for The Admiral and Mission Group

RPM Italian – Washington, DC 2018 – 2020

Server

● Exceeded guest expectations by providing efficient and friendly guest service while having strong knowledge of both food and wine as well as multitasking and remaining calm in in a high energy, fast-paced environment

● Provided efficient and friendly guest service to a 4-7 table section including but not limited to following steps of service and bussing the table to ensure guest satisfaction

● Accurately recorded and accounted for all items ordered, processed payments, and balance all sales/receipts in compliance with restaurant policies and procedures

● Utilized sales techniques to present and encourage current promotions to guest

● Proficient in the use of and operation of all tools and equipment, including Micros/Smart tab, frequent diner, gift card, and credit card terminals

● Followed rules, policies, procedures, and conditions of employment, including what was outlined in the employee handbook, and successfully completed alcohol and food awareness training UNIVERSITY OF MARYLAND HEALTH CENTER – College Park, MD 2017-2019 Clinic Coordinator

● Managed a team of medical professionals while managing daily operations which included client data management, initial client observations, and insurance authorization

● Maintained business operations in the student healthcare center

● Managed 8-10 administrative employees working in the front office assigned to billing, scheduling, and registration

● Managed workflow of scheduling appointments by priority, insurance verifications, and patient coordination with multiple appointments

MARCUS DIGGS

Washington, DC 202-***-**** advbpw@r.postjobfree.com

● Managed maintaining calendars for medical personnel

● Implemented client data entry processes ensuring timely billing to insurance companies

● Lead internal/external meetings and follow-up confirming action items are completed

● Coordinated with staff on prognosis plans ensuring proper care coordination flow and efficiency

● Attended continuing education courses regularly to ensure proper standards and procedures are being met

● Trained staff continuously on standard operating procedures, customer service protocols, verification of insurance processes, and scheduling priorities

● Managed schedules to ensure adequate staffing to meet the patient volume needs

● Participated in clinic-based quality improvement and evidence-based research activities MEDSTAR NATIONAL REHABILITATION HOSPITAL – Olney, MD Outpatient Services of Coordinator 2015 – 2017; Acute Therapy Aide 2009 - 2015

● Initially worked as a therapy aide before being promoted to the Outpatient Services Coordinator where the responsibility was patient scheduling, ensuring best practices were being utilized, and maintaining medical/insurance records

● Managed 3-6 administrative staff members in rotation with medical billing and registration

● Managed and trained staff in registration to include verifying insurance, managing admissions and discharges, arranging for transfers, providing required information to medical staff, collecting co-pays, and entering information into computer databases

● Managed and trained staff in medical billing which included duties in translating diagnoses into numerical codes, checking insurance claims, updating medical records, and solving inconsistencies

● Analyzed insurance billing and created financial reports ensuring funds were collected and medical codes were entered appropriately

● Completed onboarding for new hires and assisted with continuing education for current team members on internal/external systems

● Served as a liaison between patients and physicians providing current medical state and insight to potential substance use HMI HOME HEALTH SERVICES – Washington, DC 2014-2015 Staffing Coordinator

● Oversaw staffing needs, maintained day-to-day caregiver assignments, and assisted with recruiting and morale

● Developed weekly schedules for caregivers based on needs of patients while ensuring that patient needs are met

● Assisted with new hire orientation, current team member training, and disciplinary action plans supporting the organization’s goal of holding caregivers to the highest standard and ensuring alignment of all policies

● Partnered with all necessary staff to ensure an integrated, timely and consistent service

● Maintained computerized database of practitioner data for use in the medical staff service program to assure data for credentialed and privileged practitioners is consistently accurate and current

● Processed all applications from appointment, credentialing and rescheduling based on regulations and professional bylaws to provide the highest level of care and coverage to clients WASHINGTON HOSPITAL CENTER – Washington, DC 2011-2014 Cardiac Rehabilitation Aide

● Monitored 50+ patients/day that were experiencing various cardiac conditions

● Collaborated with physicians, exercise physiologists, and physical therapists implementing exercise plans for patients

● Recorded and interpreted heart monitoring readings for physicians to ensure care coordination TECHNICAL PROFICIENCIES

● Microsoft Office Suite, Santrax, Centricity, IDX, Amalga, Power Charts, Adobe Creative Suite, Kronos, Apple OS, PeopleSoft, Micros, Smart tab, Toast, Triple seat, Canary, Compete Radar, Avero License/Certificates:

● ABRA-Manager License, exp 2024

● Learn2Server, Food Handlers certificate, 2022

● Cornell University, Growth Marketing, 2022

Contact this candidate