Front Desk Customer Service
Resume:
Melissa Robbins
Customer Service Specialist
Melissa Robbins
*** ***** **., *******, ** 24124
PO Box 828, Pembroke, VA 24136
*******@*******.***
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Skills
Extensive customer service experience in many areas including the hospitality and retail sectors. Computer savvy. Team leadership experience as well as strong team player. Cash handling experience. Product marketing experience. Logistics experience
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Experience
Camrett Logistics / CSR
AUG. 2024- MARCH 2025, DUBLIN, VA
Worked in receiving checking trucks in, confirming the materials were correct according to the Bill of Laden. Once unloaded I verified the container count and begin accepting the materials in and added them into the warehouse inventory. I am now an auditor for the kit carts, verifying the correct parts and quantities are loaded in the correct positions. This is the final stage prior to sending to Volvo.
Holiday Inn Express & Suites Blacksburg / night audit
JAN. 2024- MAY 2024,, BLACKSBURG, VA
Responsible for checking hotel guests in and out. Responsible for making and canceling reservations as needed. Ran daily reports and submitting them to the appropriate managers. Maintained and verified bank deposits. Responsible for the setup of the breakfast bar for the breakfast attendant. This a part-time position and hours are as needed.
Tru by Hilton Radford / front desk agent
FEB. 2023- DEC. 2023, CHRISTIANSBURG, VA
Responsible for a full range of tasks including greeting guests, assisting with check in and check out processes, providing dinner and area recommendations, assist with hotel laundry and breakfast bar as well as light housekeeping duties in the lobby. I am also responsible for managing the gift shop sales, restocking, and maintaining the cash balance. I'm responsible for other duties as assigned by management.
Vacation Village Resorts / Resort Customer Service Rep.
JAN. 2023- JAN. 2023, YORKTOWN, VA
Responsible for cold calling leads as potential timeshare clients. Daily and weekly quotas to be met with professionalism and energy.
Neptune Retail Solutions / Marketing Representative
NOV. 2020- JAN. 2021, BLACKSBURG, VA
Responsible for changing and maintaining merchandise marketing materials in my assigned area. Responsible for maintaining inventory counts and placing orders when needed. Installing marketing materials to company specifications while meeting deadlines.
Days Inn Christiansburg / Front Desk - Night Auditor
JULY 2019- NOV. 2020, CHRISTIANSBURG, VA
Responsible for checking hotel guests in and out. Responsible for making and canceling reservations as needed. Ran daily reports while maintaining and verifying bank deposits. Setup and opened the breakfast bar for guests.
Quality Inn & Suites / Front Desk Manager
JULY 2017- DEC. 2018, CHRISTIANSBURG, VA
Responsible for checking hotel guests in and out. Responsible for making and canceling reservations. Responsible for staffing the front desk and breakfast bar, including interviewing and training staff. Responsible for covering shifts if employees missed their shift. Responsible for group reservations and event planning. Responsible for breakfast bar and front desk supplies inventory as well as placing orders with multiple vendors.
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Education
Moog (formerly Poly-Scientific) Electronics Assembler
AUG 1999- 2004,, BLACKSBURG, VA
I filled many roles during my time at MOOG. I worked in motors performing winding, molding, deburring, plating, soldering. At once time I worked in the Clean Room on fiber optic components. I was ISO-9001 certified to solder and other operations. I worked in shipping and receiving briefly before I left the company due to medical reasons.
ECPI University/ Bachelor's Degree
2012 GRADUATE, VIRGINIA BEACH
Majored in business administration with a minor in IT management Graduated with a 3.42 GPA.
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