Melissa

Robbins

Customer Service

Specialist

Melissa Robbins

*** *. **** ** #**

Pearisburg, VA 24134

757-***-****

advbne@r.postjobfree.com

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Skills Extensive customer service experience in many areas including the hospitality and retail sectors. Computer savvy. Team leadership experience as well as strong team player. Cash handling experience. Product marketing experience.

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Experience Vacation Village Resorts / Resort Customer Service Rep. JAN. 2023- JAN. 2023, YORKTOWN, VA

Responsible for cold calling leads as potential timeshare clients. Daily and weekly quotas to be met with professionalism and energy. Neptune Retail Solutions / Marketing Representative NOV. 2020- JAN. 2021, BLACKSBURG, VA

Responsible for changing and maintaining merchandise marketing materials in my assigned area. Responsible for maintaining inventory counts and placing orders when needed. Installing marketing materials to company specifications while meeting deadlines.

Days Inn Christiansburg / Front Desk - Night Auditor JULY 2019- NOV. 2020, CHRISTIANSBURG, VA

Responsible for checking hotel guests in and out. Responsible for making and canceling reservations as needed. Ran daily reports while maintaining and verifying bank deposits. Setup and opened the breakfast bar for guests.

Quality Inn & Suites / Front Desk Manager

JULY 2017- DEC. 2018, CHRISTIANSBURG, VA

Responsible for checking hotel guests in and out. Responsible for making and canceling reservations. Responsible for staffing the front desk and breakfast bar, including interviewing and training staff. Responsible for covering shifts if employees missed their shift. Responsible for group reservations and event planning. Responsible for breakfast bar and front desk supplies inventory as well as placing orders with multiple vendors. ㅡ

Education ECPI University/ Bachelor's Degree

2012 GRADUATE, VIRGINIA BEACH

Majored in business administration with a minor in IT management Graduated with a 3.42 GPA.