Desktop Support Management Specialist
Resume:
OCTAVIO E. FRIAS
Charlotte, NC 28213 ******-****@****.***
SUMMARY OF QUALIFICATIONS
High integrity professional, with strong analytical skills motivated to work in a diverse environment. Thirty years of increasingly responsible positions in a financial services organization with strengths including:
SharePoint
Strategic Planning
Project Support
OBI Reporting
Microsoft Office
Desktop Support
PROFESSIONAL EXPERIENCE
TIAA-CREF, New York, NY- Charlotte, NC
Fortune 500 provider of financial services to the education community
Fund Analyst II, Charlotte, NC 2019-Present
• Work within a team of analysts to ensure all operational expectations and service levels are met related to mutual fund offerings on TIAA’s platform as record keeper Assist with adding new investment products onto the recordkeeping platform.
• Use critical thinking skills and business acumen when analyzing regulatory filings and operational notices for client impact and researching new fund offerings.
• Ability to evaluate risks and escalate issues effectively and timely. Provide daily support in the following areas; daily trade settlement and pricing, new fund set up, fund line-up changes.
• Support reconciliation teams in researching share differences and invoicing/fee payment items.
• Participate in the implementation of system enhancements, documentation of system controls and department procedure updates.
Business Analyst, Charlotte, NC 2016-2019
• Responsible for a variety of key functions in the area including providing new fund set-up information to Plan Management, maintaining and updating the Omni script for Redemption Fees and Frequent Trading File and creating and updating various reports that are used daily within the Mutual Fund Operations area and/or distributed to business partners.
• Assist with adding new investment products onto the recordkeeping platform.
• Proficient with two specific systems: OmniTrade, the company's mutual fund trading system, and Externalization, a proprietary investment operations database.
• Reduced the transmission reconciliation process by half the time as a result of building a macro excel file which facilitated the comparison process.
Business Management Specialist, Charlotte, NC 2014-2016
• Led the team through solving complex problems and collaborated with Managers to ensure appropriate actions were taken through continuous improvement initiatives. Utilized Lean tools to facilitate process improvements, including root cause analysis, and focused on change management by effectively communicating changes with internal business partners.
• Reviewed and updated standard operating procedures to ensure processes were following compliance guidelines.
• Created various reports for our Business Management Office by researching, analyzing and performing data retrieval from various systems for metric reporting that was communicated to senior leadership.
• Developed a monthly scorecard and dashboard that was distributed to the leadership team.
• Generated a 7 day report to track Operations 7 day errors to illustrate the team’s performance within Admin Services.
Business Analyst, Charlotte, NC 2009-2014
• Served as liaison between the ICS Finance business units and IT organization and supported Treasury and Financial Operations business units on corporate projects in order to analyze and implement process improvements.
• Redesigned business processes and documented accordingly while maintaining and/or enhancing internal controls necessary to comply with Sarbanes-Oxley.
• Implemented a major rollout of check scanners to 56 Regional Offices. As a result, in 2011 15K payments were processed via RDC which totaled to $1.1 billion not exposed to TFE.
• Automated the Treasury Dashboard saving processing time of FTE and enhancing quality reporting. I provided daily reporting to the team and monthly reports for the director.
Treasury Operations Analyst, Charlotte, NC 2003-2009
• Examined, sorted and processed corporate remittance payments, updating remittances on various corporate systems to meet regulatory, Auditing and Corporate requirements for all lines of business.
• Implemented seven phases of Treasury Remittance Payment System (TRPS), transforming the way remittances are handled in the hubs.
Desktop Development and Assurance Analyst, New York 1996-2003
• Responsible for troubleshooting and coordinating workstation related issues (Software/hardware). Assured compliance of standard configuration to maximize workstation stability and performance.
• Assisted in the rollout of upgrading workstations from Windows 98 to Windows 2000 for the division which consisted of 800 personnel.
• Coordinated the rollout of network printers throughout the division.
Actuarial Systems Operator II, New York 1988-1996
• Maintained the Actuarial Computer Environment used by over 100 associates and provided limited maintenance service and desktop support as needed.
• Setup and maintained workstations and Actuarial ID’s for new and existing associates and monitored the operating systems used by all associates.
EDUCATION/ PROFESSIONAL DEVELOPMENT
University Of Phoenix, Charlotte, NC 2010-2015
Fordham University, New York, NY 1986-1988
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