Ty Mesidor

Lake Worth, FL ***** - 561-***-**** - advbmn@r.postjobfree.com- https://www.linkedin.com/in/ty-58947722 https://trailblazer.me/id/tmesidor2

SUMMARY

I’m a data-driven individual who’s highly organized, who thrives in high-impact roles where I work cross-departmentally to provide strategic insight into the full customer life cycle. I leverage Salesforce best practices to deliver an effective user experience as well as maximizing efficiency and capitalizing on the full features and benefits of the Salesforce ecosystem.

EMPLOYMENT HISTORY

D.C. Public Schools 10/2022 - Present

Salesforce Administrator

•Collaborated with internal clients to assist with defining strategy, content, and features for applications.

•Produced technical and end-user documentation for the Salesforce CRM.

•Maintain and manage data quality/integrity of Salesforce data.

•Performs user support and training for College end users.

•Manages scoping and planning various CRM-related projects and initiatives.

•Actively helping organize sessions, facilitate inter-unit collaboration, and identify projects that are necessary to meet the strategic priorities.

•Build out processes, team training, and infrastructure to support sales lead enrichment, pipeline management, forecasting, and analytics.

PepUp Tech Virtual Academy

FEB 2022 - APR 2022

Specializing Training in Salesforce Administration:

•App Building

•Reports and Dashboards

•Email Configuration

•Data Management

•Customization of Objects

•Automation and Security

•Lightning platform

•and more

Sojourner LLC

Dec 2020 - Jan 2022

Salesforce Administrator

•Managed user access, adoption, security, permissions, data integrity, and forecasting accuracy.

•Creating standard operating procedures around Salesforce reporting to be used by internal users.

•Evaluate how we use Salesforce and make suggestions implementing new processes to improve and meet company objectives.

•Understanding the full customer life cycle from pre-sales to post-implementation feedback to effectively serve our internal and external customers.

•Owning the Salesforce training for internal users as well as periodically providing company-wide system training.

•Ensures all operations are at peak efficiency through establishing consistent protocols and processes.

LabCorp (Ft Lauderdale, FL)

06/2018 - 10/2022

Phlebotomy Technician - HealthCare

•Followed physician orders to correctly administer therapeutic phlebotomy.

•Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.

•Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

•Centrifuged blood samples as outlined in clinical protocols.

•Obtained blood specimens by performing venipunctures and finger sticks 50 times per day.

IT Technician

The helping hands - Port Saint Lucie, FL April 2016 to 2018

Was in a small team charged with installing and setting up a small office with a network of TVs that was connected to a single pc. Ran the cables and linked everything within a couple hours. The problem was with getting the sound and video to work. With some research and testing, I found the issue with one of the HDMI cable, solving the issue leading to a successful grand opening

•Managing and troubleshooting the computer

•Maintaining computer and software networks.

•Installing new equipment

RELEVANT SKILLS

•Microsoft Office

•Salesforce Platform

•Balancing Multiple Projects

•Interpersonal skills

•Customer Service

•Sales Cloud

•Advanced Workflows, Reports and Dashboards, Process Builder, Flows

•Customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, workflow, validation rules, approvals

•Experience in a Scrum

•Good Knowledge of other Agile frameworks (Jira, Oracle, Etc)

CERTIFICATIONS

•Salesforce Certified Administrator (SCA) AUG 2022

REFERENCES

•Bazell Patridge, Full Stack Web Developer and Web3 Master 951-***-****

•Selina Suarez, Founder, PepUpTech 516-***-****

•Darren Cuff, Salesforce Administrator, All Cloud 561-***-****

Contact this candidate