ERIN C. HILLMAN

**** *** ****** ****** **. Kernersville, NC 27284

https://www.linkedin.com/in/erin-hillman-a21705150/

CELL: 336-***-**** EMAIL: advbm6@r.postjobfree.com

PROFESSIONAL SUMMARY

Seasoned and accomplished human resources professional with progressive experience in the fast-paced HR departments across the healthcare sector and diverse experience in Operations Management. Strong track record in developing and implementing company-wide policies and procedures to establish standardization and drive staff compliance. Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance. Employee advocate who champions staff confidence and designs strategies to attract and retain critical talent in highly competitive markets. Familiar with local, state, district and country laws influencing personnel actions.

KEY ACHIEVIEVEMENTS

●Singlehandedly handled all aspects of the hiring process from opening requisitions, to screening, interviewing, and hiring for all positions for a staff base of approximately 60 associates.

●Maintained a 95% to 115% staffing levels through the third wave of the pandemic for front-line healthcare support services associates.

●Sustained adequate staffing levels never under 95% for Frontline entry level positions through second and third year of pandemic.

●Successfully implemented a retainment strategy to drastically reduce potential turnover.

●Awarded operations Manager of the quarter for 3 out of 4 quarters program owing to exceptional contribution to the department.

●Maintained client satisfaction from Nurse manager feedback between 96 to 100%

●Awarded Pin of excellence from Hospital leadership for my work as an operations manager.

●Identified and masterminded training programs to interactively instruct staff and assure comprehension and adequate performance.

●Initiated trainer and trainee feedback modules to properly assess quality and efficacy of programs.

●Achieved minimal errors in payroll processes due to the implementation of verification practices for current staff base of 60 and prior staff base of 220 associates.

●Accomplished superior remarks from my leader through my employment and through annual evaluations.

SIGNATURE STRENGTHS:

Human Resources Management Strategic Planning Onboarding Sourcing Performance Management Talent Acquisition and Management Employee Relations Personnel Management Office Administration Recruitment Coordination Project Management Team Oversight Program Management Long-range Strategic Plans Strategy Expediting Training and Development Employee Welfare Customer Service Commercial Awareness Quality Assurance Product Knowledge Needs Assessment Effective Communication and People Skills Payroll Management Benefits Enrollment HRIS

WORK HISTORY

Compass One-Crothall Healthcare at Novant Rowan Medical Center September 2021 - Present

Human Resources Generalist

Overview: Developed departmental objectives, policies, procedures, and strategies. Met deadlines while maintaining high-quality deliverables. Conducted staff meetings to relay general information or to address specific topic. Create and foster a data-driven and innovative culture to ensure the talent acquisition function is constantly evolving given the dynamic talent landscape. Collect and analyze data, presenting regularly to business leaders to share insights and influence business outcomes.

Career Benchmarks

●Prepares paperwork for smooth new-hire onboarding process, and deliver an exceptional first-day experience for the recruited employees.

●Handles all administrative tasks for onboarding, new-hire orientations, and exit interviews, including data entry in human resources information systems (HRIS) and audits for accuracy and compliance.

●Provides a dedicated and effective HR advisory service to employees that covers absence and health issues, conduct and capability, grievances, organizational change, and all other employee-relations matters.

●Oversees all aspects of the payroll process, implementing verification methods to ensure no errors in staff payment.

●Participate in development of HR objectives and systems, including metrics, queries, and ongoing reports for company requirements

Compass One-Crothall Healthcare at Novant Health Forsyth Medical Center October 2017-September 2021

Operations Manager

Overview: Led the team that provided cleaning service to patients and patient care areas. Maintained area compliance with Health Department and Joint commission standards of cleanliness. Ensured continual education and development of staff, as well as progressive discipline for staff, annual reviews, and evaluations of direct reports. Built partnership with Nurse managers for customer and leader rounding to ensure quality of care and to address unit specific needs.

Career Benchmarks

●Maintained a smooth, efficient flow of administrative operations, ensuring that patients were served as efficiently and effectively as possible.

●Ensured patient satisfaction, including troubleshooting when there was a complaint and developing process improvements to prevent recurrences.

●Managed the operation of Bed Board and dispatching needs of facility through Epic system, and daily assignment scheduling for staffing.

●Developed strategies to improve operational efficiency and effectiveness of healthcare facility.

Compass One-Crothall Healthcare at Novant Health Forsyth Medical Center November 2016 - October 2017

Training and Safety Supervisor

Overview: Offered new hire orientation instruction covering cleaning process and safety training. Conducts annual mandatory education for environmental service staff base, including Novant annual retraining and Crothall annual retraining.

Career Benchmarks

●Training of new hires, placement and supervision of new hires with Certified Staff trainers, and assisted with position placement of new hires.

●Supervision of Certified staff trainers, including recommendation to training position, development in training position, conducting meetings and providing instruction to certified staff training team.

●Conducted training performance reviews with subordinates to evaluate performance and identify areas for improvement.

●Ensure all issues relating to the training process are addressed and conduct root cause analysis of met issues and provide recommendations if needed.

Compass One-Crothall Healthcare at Novant Health Forsyth Medical Center January 2014 - November 2016

Human Resources Administrative Assistant

Overview: Prepared payroll for our hourly associates, monitoring hours, reporting of variation in hours, overtime reporting. completed any needed administrative duties or tasks for our department. Assisted Human Resources manager with all Human Resources functions and responsibilities as requested.

Career Benchmarks

●Implemented and monitored departmental goals and objectives for the work group.

●Analyzed needs and developed recommendations in order to align with the strategic direction of the organization.

●Performed administrative duties, such as maintaining employee database.

●Worked closely with the HR Manager to coordinate activities pertaining to the recruitment, examination, interviewing, and selection of employees.

●Oversaw payroll preparation by providing relevant data, like absences, and paid time off for a staff base of 220.

Compass One-Crothall Healthcare at Novant Health Forsyth Medical Center November 2012 - January 2014

Human Resources Administrative Assistant

Overview: Provided administrative assistance and worked cooperatively with team members to support the Human Resource Manager work plan and actively participated in the department’s strategic planning sessions.

Career Benchmarks

●Performed adjustment and verification of payroll and daily employee time, tracking attendance of all employees.

●Helped with drafting employee correspondence, memorandums and other correspondence as required.

●Updated the human resources database with new rental information, divisions, holidays, and sick leaves.

●Maintained employee files, preparation of documentation for orientation and onboarding.

Child Care Provider 2008 - 2012

Novant Health Forsyth Medical Center 2006 - 2008

Certified Nurse Assistant

Harris Teeter 2002 - 2004

Cashier, U-Scan Operator, Pricing, and Office Accounting Assistant

Qdoba Mexican Grill 2001-2003

Cashier, Server, Cook

The Fresh Market 1999-2001

Cashier

Blue Ridge Ice Cream 1998-1999

Server

Staley’s Steak House 1997-1998

Waitress and Kitchen assistant

EDUCATION

Winston Salem State University, 2004-2006 and 2008

Nursing Major-Upper Division

Achieved Dean’s list

University of North Carolina at Greensboro, 2003-2004

Nursing Major

AWARDS AND HONORS

-Cardiac Employee of the quarter by Novant Health Forsyth Medical Center; for work as a Certified

Nurse Assistant in 2007.

-Lattie May Scholarship for students within health professions in 2003.

-Awarded Dean’s list honors all semesters Winston Salem State University.

-Awarded Novant Pin of Excellence in 2018 by Alisha Hutchens Novant FMC VP support services for Novant Forsyth Medical Center and Christine Roberts Nurse Manager Stroke and Neurosciences

-Awarded Operations Manager of the quarter twice in 2019 incentive program was active for three quarters.

-Received above target rating from current unit Director for end of year 2022 evaluation.

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