GISELA CASTRO

advbly@r.postjobfree.com

407-***-****

EDUCATION

UNIVERSIDAD CENTRAL DE BAYAMON

Bayamon, Puerto Rico

Bachelor of Arts Business Administration-Management (Jun 2000)

ADDITIONAL SKILLS

Computer Software: EPIC, Microsoft Word, Excel, Power Point, and Outlook

Excellent problem solver

Bilingual

Resourceful and reliable worker

Adept multi-tasker

Close Attention to detail

Customer services

CAREER OBJECTIVE

Professional experience working in fast paced environments, knowledgeable of all office functions. Trustworthy, ethical and discreet, committed to superior customer service.

EXPERIENCE

EXECUTIVE ASSISTANT

Orlando Health Cancer Institute Nov 2017 - Present

Coordinate and arrange conferences, meetings, interviews and travel reservations for physician candidates and executive office personnel.

Manage multiple calendars for leadership using Outlook.

Monitor and review executive emails and keep executive team abreast on issues needing immediate attention.

Answer telephones, take messages, route calls/messages to appropriate individuals or departments.

Type routine correspondence, reports, special projects, technical papers, etc., usually from written copy.

Prepare charts, graphs, etc. for presentations.

Manage time and attendance records for multiple employees including physicians. Submit edits daily using our time management system.

Report and follow up on patient complaints.

Train, coach, mentor and assist with onboarding of new department secretaries.

Maintain personnel files. Work with information that may be confidential in nature.

Support various office functions like fax machine, copy machine and in and outgoing mail.

Order supplies for various departments.

DEPARTMENT SECRETARY

Orlando Health UF Health Cancer Center, Orlando, FL / Sep 2014 - Nov 2017

Coordinate and arrange conferences, meetings, interviews and travel reservations for office personnel.

Answer telephones and provide information to callers, take messages, route calls/messages to appropriate individuals or departments.

Support various office functions like fax machine, copy machine and in and outgoing mail.

Conduct phone audits. Report findings to management.

Type routine correspondence, reports, special projects, technical papers, etc., usually from written copy.

Prepare charts, graphs, etc. for presentations.

Manage time and attendance records for multiple departments. Submit edits daily, using our time management system.

Manage multiple calendars on Outlook for leadership personnel.

Order supplies for various departments.

Maintain personnel files. Work with information that may be of a confidential nature.

FINANCIAL COUNSELOR II

Orlando Health, Orlando, US, Florida / Dec 2006 - Sep 2014

Identifies customer services issue and resolves or initiates necessary follow-up.

Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.

Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.

Demonstrates a basic knowledge of third-party reimbursement requirements and regulations.

Exhibits competency in the use of all registration systems, electronic verification tools and Web based resources.

Follows Patient Financial Services self-pay policies including completion of Guarantor Financial.

Statement Application, explanation of payment options and collections of monies due.

Performs basic individual cashiering functions.

REFERENCES

References available upon request

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