**** ******* ***** **. **

540-***-**** (h); 540-***-**** (c)

Roanoke, VA 24018-6945

(advbll@r.postjobfree.com)

Donna S. Lancaster

Current Career Objective: Remote part-time work doing data entry

Professional Strengths:

Extensive customer service and data entry/typing experience

Detail oriented and excellent follow-thru skills

Proficient in computer applications

Knowledge of medical terminology

Professional Experience:

August 2007 - Present Human Resources Analyst, State of Virginia, Roanoke City Health Department (Catawba Hospital (8/07-2/13), Salem VDOT (2/13 – 3/15), Roanoke City HD (3/15 to present)

Conduct semi-monthly new employee orientation for all full-time and part-time employees. Coordinator of all Workers Comp cases for almost 1,000 Salem District employees, conducting interviews to retrieve pertinent information to file claims. Employee Recognition Coordinator for district employees conducting surveys to determine satisfaction of program and identifying areas for improvement and implementation. Do timekeeping functions for 90 employees, recruitment, separation, employee relations, etc for two Health Districts (Roanoke/Alleghany)

July 2014 – April 2017 Customer Service/Obituary Rep, Roanoke Times newspaper

Processed customer service complaints/entered new starts/vacation stops/restarts/entered credit card payments/processed obituary requests for Sunday and Monday newspaper obits for Roanoke Times and Martinsville Bulletin

November 2005 – Human Resource Technician, City of Roanoke, Roanoke, August 2007 Virginia

Provided administrative and technical support of day-to-day Human Resources operations. Prepared recruitment lists and job postings. Processed employment applications. Conducted new employee orientation providing benefit and insurance information. Entered payroll information into online system. Completed and processed purchase requisitions and payment vouchers for the department. Responded promptly to customer needs, requests for services and assistance. Updated employee files to document personnel actions and provide information for payroll and other uses. Examined employee files to answer inquiries and provide information to authorized persons. Verified employment status. Received, screened and directed calls/persons.

May 2005 - Administrative support, Carilion Health System,

November 2005 Roanoke, Virginia

Provided clerical support using Windows Operating system to support mammography radiologists and technicians such as answering phones, scheduling appointments, report retrieval of mammography reports for physician offices, access radiology computer management system to identify location of previous films and order them prior to patient’s visit, process incoming mail and make distribution, handle incoming phone calls paging staff as needed or take phone messages, distribute letters to patients with their results following established protocol to ensure appropriate letter matches category assigned to mammography report.

Mar 2005 – Administrative support, Adecco Temporary Services,

May 2005 Roanoke, Virginia

Data entry, answering phones, obtain information for upcoming ACGME survey, correspondence, scheduling for Dr. Gilbert and administrative support for both Drs. Gilbert and Lucktong. Consolidated workload for physicians assigned to both CRMH and CRCH for Organizational Effectiveness Leader

Jan 2004 – Treasurer, Central United Methodist Church, Salem, August 2007 Virginia

Managed $275,000 budget for my Church on a volunteer basis which included processing payroll for Church employees using Microsoft Excel and QuickBooks software.

Feb – Oct 2004 Eligibility Worker, City of Roanoke, Dept of Social Services, Roanoke, Virginia

Managed 217+ cases of Food Stamp clients conducting in- person and telephone interviews processing initial applications as well as annual and semi-annual recertification for benefits.

September 2003 – Medical Billing Clerk, Quantum Medical, Roanoke,

Jan 2004 Virginia

Billed insurance companies including Medicare and Medicaid for radiology and pathology services for physicians based in Winchester, Virginia and North Carolina

July – Sept 2003 Temporary Medical Record Clerk, Cardiology Associates, Roanoke, Virginia

Processed all medical records associated with clinic visits which included insuring all pertinent reports were present as ordered by clinic physician as well release of information activities

May 1 – July 2003 Newspaper Carrier, Roanoke Times, Roanoke, Virginia

Distributed newspapers on established route in southwest Roanoke County seven days a week

2002- 2003 Director, Transcription Services, Carilion Health System, Roanoke, Virginia

Managed and directed transcription services for seven-hospital healthcare system providing leadership to Site Managers for all policy and issues related to transcribed medical reports.

(Due to reorganization and restructuring, position was eliminated April, 2003.)

2001-2002Patient Registrar, Mary Washington Hospital, Fredericksburg, Virginia

Processed scheduled and unscheduled patients for both admission as well as outpatient services.

1971-2002Department Manager, Health System Specialist, Fellow, Medical Administrative Assistant, Administrative support, Veterans Administration in Richmond, Virginia; Newington, Connecticut; Nashville, Tennessee; Amarillo, Texas; Salem, Virginia; Cleveland, Ohio; Chicago, Illinois and Washington, D.C.

Managed and supervised all aspects of largest administrative department at VA Hospitals in Connecticut, Ohio, Tennessee, Texas, and Virginia. Directly supervised 220 employees at last assignment in Cleveland, Ohio. Responsibilities included supervision of admission and clinic registration staff as well as Medical Records department. In addition, supervised unit and clinic secretaries, release of information staff and fee basis office which was responsible for payment of non-VA private sector medical and hospital bills for eligible veterans. More details can be provided if necessary.

1970-1970Substitute Rural Mail Carrier, U. S. Postal Service, Salem, VA

Education:

Middle Tennessee State University, Master’s in Public Administration

Roanoke College, Bachelor’s in Business Administration

Andrew Lewis High School, High School Diploma

Computer Training:

Microsoft Word Both Basic and Advanced

Microsoft Excel Basic and Advanced

Microsoft PowerPoint Basic

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