Senior Project/Program Manager as well as Learning & Development

Dana L. Waters

*** ******** ***** ******: 724-***-****

Cranberry Township, PA. 16066 Email: advbl9@r.postjobfree.com Professional Overview

Energetic and detail-oriented Senior Program Manager as well as a people leader, with experience working primarily on highly visible application, infrastructure, and regulatory projects and programs. Lead teams to design and implement successful projects that align with Business and IT objectives. Ability to communicate to all levels of the organization as well as build and maintain strong relationships. Other core competencies include:

Change Management – Risk & Issue Management – Conflict Management Cost / Benefit Analysis – Staffing & Resource Management Relationship Management – Stakeholder Management - Training Mentoring and Coaching – Budgeting and Forecasting - Iterative/Waterfall – Agile/Scrum Work Experience

2022 – Present Group Manager – Vice President BNY Mellon Provide program leadership to the Operations Control organization on delivery of key strategic risk framework projects, ongoing governance to manage risk, and provide guidance to the advisory Control Managers across Operations, Technology, and Line of Businesses. Consult through the technical design of the projects, as well as documentation on Risk and Control requirements and policies.

• Improved 60 business processes that boosted productivity levels by 50%

• Managed forecasting and business case modeling for NA and EMEA operations 2021 – 2022 Program Manager (Markets) – Vice President BNY Mellon Led global teams on multi-million dollar programs to completion (e.g. MiFID II, Greenfield, CBS Failover and Stay). Sought out Program Manager to lead on a wide array of IT projects to manage workloads, define deliverables, hire and mentor resources, assess and conduct performance reviews, and ensure teams are in compliance with PMO processes and controls.

• Managed projects and programs with varying levels of complexity, identified and mitigated potential risks, managed change control, tracked schedules and cost performance, while ensuring project / program activities aligned with business objectives

• Improved Project Management processes by spear-heading training of Project Management Office processes to Application Managers, Business and Quality Analysts, as well as other Project and Program Managers within Markets

2019 – Present Chair – Pittsburgh Awards & Recognition Committee BNY Mellon Created and developed committee for Executive Leadership for BNYM’s Pittsburgh region in order to boost morale, increase productivity, and elevate employee retention by recognizing the talent within our own region. Committee recognizes talent via both internal and external regional awards. 2019 – Present Co-Chair – WIN Learning & Development Committee BNY Mellon Create, develop, and present programs to improve skill-sets and to promote excellence in lifelong learning processes and strategies to our women professionals within the BNYM organization. 2014 – 2021 Sr. Specialist Project/Program Manager (Markets) – VP BNY Mellon Top performing Project/Program Manager to manage all Foreign Exchange (FX) projects, budgets, and strategic analysis for all programs. Developed solutions that provided ROI for max revenue productivity, system flexibility, and service optimization.

Dana L. Waters

400 Hastings Drive Mobile: 724-***-****

Cranberry Township, PA. 16066 Email: advbl9@r.postjobfree.com

• Led multi-million dollar projects that included providing business requirements, success criteria, milestones, Key Performance Indicators (KPIs), as well as Work Breakdown Structures

• Implemented vendor and financial strategies that reduced costs by 45%

• Honored with “Best in Class” Team Award in 2018

2013 – 2014 Senior Business Analyst Consultant Coventry Health Care/Aetna Led the application team on the Affordable Care Act project using Agile/Scrum. Responsibilities included identifying scope, requirements, project scheduling, and tracking deliverables. Led Business Analysts and Quality Assurance Analysts in the delivery of high-quality requirements documents, as well as As-Is/To-Be system processes, Use Case scenarios, and Test Plans. Managed and communicated risks and issues that impacted any aspect of the project to leadership.

2012 – 2013 Business Analyst/IT Project Manager Millennium Pharmacy Systems Led the Backend Pharmacy Scanning project, which pertained to Millennium’s custom applications and products supporting Long Term Care facility patient and pharmacy drug management.

• Presented reports defining project progress, problems, and solutions

• Led testing efforts with the QA Analysts, as well as with the Business for UAT testing, signoffs, and implementation

• Created and facilitated the monthly Steering Committee meetings with senior leadership, which included the CEO

2011 – 2012 Relationship Manager HM Insurance Group Liaison among multiple business areas to ensure technology needs were being met. Worked with the business areas to determine technology activities and priorities to support their area of business. Developed client relationships with these areas to ensure client satisfaction in developing effective business systems, and processes and procedures.

2005 – 2011 Business Analyst Consultant Coventry Health Care Led various sized projects and release enhancement work for the Coventry Provider Database (CPD) application. Provided leadership in facilitating and conducting requirement sessions with internal clients of all levels. Recommended process improvement strategies to maximize business potential. Performed data analysis, wrote detailed requirements documentation using process mapping with As-Is/To-Be Diagrams, as well as wrote the Use Cases and Test Scripts.

Education

• Robert Morris University – Master of Science in Communications and Information Systems - Pittsburgh, PA

• Robert Morris University – Bachelor of Science in Management Information Systems - Pittsburgh, PA Certifications

• BNYM Leadership Mentoring Program – 2022

• EDGE Leadership Program – 2021

• Leadership Certificate Program (Cornell) – 2019

• Scrum Master (CSM) certified

• SAFe certification – In Progress

• Six Sigma certification – In Progress

Tools

Strong, daily use in SharePoint, HP PPM (for project tracking, budget/financials, and reports), Atlassian JIRA, ServiceNow, Peoplesoft (QPRs, Invoicing, vendor expense tracking, reports), Archer 2 (TPG tracking), and MS Office products (Project, Word, Excel, Powerpoint, Outlook, Visio, Teams), to name a few.

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