OMONIYI OMOYEMI OLORUNFUNMI

317-***-****) Email: advbl2@r.postjobfree.com

PROFESSIONAL PROFILE

Energetic and performance-driven customer service Representative. Experience in improving customer satisfaction, and successfully defusing the toughest clients. well versed in quality improvement to drive company sales. A great listener and communicator that is emphatic but with a problem solving mindset.Hard working, dependable and ambitious with a passion for technology, people and service. Possesses understanding of computers, customer and customer strategies. Goal-oriented team player who is successful in finding solutions to highly complex problems. Have over a decade experience in sales,customer service,management and banking. EDUCATION

Crawford University

B.Sc. Political Science and International Relations 2010

(US EQUIVALENT)

Home Science Association Secondary School

High School Diploma 2006

(US EQUIVALENT)

SKILLS

.

● Excellent customer

service skill

● Database

management

● Detail-focused

● Excellent

communication skill

● Excellent typing ● People and team

oriented

● Critical thinking ● Microsoft Office ● Interpersonal communication

WORK EXPERIENCE

Ace Interior March 2019- June 2022

Project Coordinator

Intercom Nigeria March 2017 - January 2019

Support center manager

Access Bank PLC September 2014- January 2017

Customer Service Supervisor

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MTN Nigeria February 2010 -September 2014

Customer service Representative

JOB DESCRIPTIONS

Project coordinator

● Excellent analytical and problem solving abilities

● Manage project- related paperwork by ensuring all necessary materials are current, properly filed and stored

● Communicate with clients to identify and define project requirements, scope and objectives

● Direct project correspondences by preparing and reviewing project proposals, emails,memos and meeting minutes

● Ensuring that clients needs are met as the project evolves

● Act as the point of contact and communicate project status to all participants

● Analyze risks and opportunities

● Strong client-facing and teamwork skills

Support Center Manager

● Coach call center staff through challenging customer service issues.

● Analyze call center data and prepare reports for upper management.

● Evaluate staff effectiveness and performance annually or on an at-need basis.

● Lead team meetings and give presentations to executives.

● Examine claims records and forms to determine whether the patient has medical insurance.

● Review provisions of certificate or policy to determine the patient’s included medical coverage losses.

● Negotiate claim settlements and make recommendations for legal action when settlements are deemed non-negotiable.

● Complete logs, reports, forms and records to properly document medical claims.

● Reject or accept documentation, determine benefit due, and start the denial or NO, THANKS GET THE APP

● Reject or accept documentation, determine benefit due, and start the denial or payment process to resolve medical claims.

Customer Service Supervisor

● Resolve customer issues relating to banking operations

● Engage with and reassure customers to deliver outstanding customer service.

● Meet or exceed key performance objectives including service and advisories.

● Perform various financial tasks such as budgeting and planning.

● Responsible for the overall branch operations and customer’s satisfaction.

● Demonstrate Company’s Core Values in all interactions.

● Manages all employees within my location

Customer Service Representative

● Answering customer questions,providing information about products and services.

● Responding promptly to customer enquiry

● Process order, forms,application and request.

● Keeping records of customer interaction,transactions, comments and complaints.

● Communicating and coordinating with colleagues.

● Ensure customer satisfaction and provide professional customer support.

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