Sales associate, data entry, Customer Service

Lilly Nolta

336-***-**** *******@*****.*** Greensboro NC

Proactive professional with five years of experience with proven knowledge of corporate procedures, current promotions, leadership, merchandising, inventory control, and sales. Aiming to leverage my skills to successfully acquire a customer service role for a work-from-home position.

Experience

Associate Badge Lead

World Market, Greensboro, NC

February 2020-Present

oStrong customer service with attention to detail with active listening.

oHandle 40-60 calls per shift from customers for inquiries, complaints, and interactions in the store.

oDetermine charges for services requested for buy online and pick up in-store.

oBuild sustainable relationships with customers and associates using open and interactive communication.

oRecommend changes in working conditions to increase business unit and team efficiency.

oEscalates customer grievances with decision-making based on the interpretation of corporate policy and methods.

oDelegate tasks to team members according to project requirements and employee strengths.

oTake appropriate measures to correct service quality deficits.

oRevise and develop weekly and daily plans to emphasize product line, pricing, and inventory.

Sales Associate

World Market, Greensboro, NC

March 2018-October 2018

oLiaised with management to communicate customer feedback and recommendations.

oOperated cash register and POS to process sales transactions and handle payments.

oGreet customers, assess and provide any and all assistance for sales, issues, and inventory.

oPromoted visual presentation standards by keeping the store replenished.

oFollowed checklist to complete retail store opening and closing activities.

oIntroduced promotions and sale opportunities to entice customers new and present.

Virtual Free Lance Business Assistant

Self-Employed, Greensboro, NC

December 2016-February 2018

oEstablished a connection with 3-5 clients to deliver excellent communication and customer service based on their needs and requirements.

oPromoted products in online communities through weblogs or discussion-forum postings.

oTranslated business data priorities from clients into actual steps by analyzing product price, ratings, and current performance.

oWrote grant applications and project proposals to secure funding for projects.

oRevised and developed business plans to emphasize product line, pricing, and inventory factors.

oConsidered cost effectiveness, technical feasibility, and acceptance to assess or propose sustainability initiatives.

oInvestigated products or markets to determine areas for opportunity.

oResearched and reviewed regulatory, technical or market issues related to sales sustainability.

Social Media Moderating Manager

NBC National Broadcasting Manager, Los Angeles, CA

April 2006-May 2010

oBuilt and trained weekly social media campaigns, aligning with corporate brand strategy.

oCollaborated with department members to build brand consistency in social media messages

oSupported 30 main forums, 90 sub-forums with editing, moving, and merging.

oOptimized social monitoring techniques to capture and raise awareness of relevant conversations and news.

oSet regular social media benchmarks and goals using platform analytics to monitor the progress of campaigns.

Education

Greensboro Technical Community College, 3.64 GPS, 2017 Graduated

Reference

Upon Request

Contact this candidate