Service Representative Customer

LATOYA FRENCH

Nashville, TN *****

615-***-**** - advbkk@r.postjobfree.com

PROFESSIONAL SUMMARY

Outgoing Greeter with 10 years of experience in customer service. Successful at directing customers efficiently and answering questions thoroughly. Proven history of maintaining cleanliness and order for store entrances. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Reliable Greeter with personable demeanor and outstanding knowledge of customer service. Adept at quickly verifying purchase receipts and answering questions kindly and comprehensively. Highly detail-oriented with commitment to professionalism and excellence.

Enthusiastic Usher successful at managing security, maintenance and cleaning operations. Restores venues to neat and professional appearance in quick order. Industrious and energetic with skill in quickly completing diverse tasks, Responsible Usher bringing expertise in customer services events and 4 years of related experience in customer-service oriented roles. Eager to apply relationship building and communication skills to new role at Vanderbilt Medical Center. SKILLS

PA Systems

Valet Services

Crisis Management

Receipt Verification

Guest Satisfaction

WORK HISTORY

05/2022 to Current Visitor Greeter

Vanderbilt

Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.

Answered customer questions and pointed individuals in right directions. Acted as first point of contact for visiting clients and customers. Fielded customer complaints and notified managers. 03/2018 to 05/2022 Fuel Station Manager

Kroger – 711 Gallatin Rd

Trained new employees on proper protocols and customer service standards. Assisted in recruiting, hiring and training of team members. Trained and guided team members to maintain high productivity and performance metrics.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Managed purchasing, sales, marketing and customer account operations efficiently. Maintained cleanliness and organization of Type workspace, working closely with employees to systemize tasks.

Provided exceptional customer service to customers, increasing customer loyalty Number%.

02/2020 to 03/2020 Secretary's Assistant

HnR Block

Communicated with customers via phone and email to confirm deliveries and respond to inquiries.

Responded to inquiries from callers seeking information. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Kept reception area clean and neat to give visitors positive first impression. 03/2018 to 10/2018 Cashier

Family Dollar

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs. Restocked and organized merchandise in front lanes. Collected and authorized payments of guests.

Worked closely with shift manager to solve problems and handle customer concerns.

Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Checked identification for proof-of-age for alcohol and tobacco sales. 10/2018 to 06/2019 Cashier

Krystal

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs. Restocked and organized merchandise in front lanes. 08/2017 to 12/2017 Customer Service Representative TROC Global

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

09/2016 to 07/2017 Kitchen Manager

Burger King

Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.

Scheduled and received food and beverage deliveries, adhering to food cost and budget.

07/2013 to 03/2014 Customer Service Representative Metro Pcs

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

06/2012 to 07/2013 Janitorial Worker

ABM Janitorial Services

Swept hard surface floors using broom or push broom dust mop. Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.

Damp-mopped hard floors to clean and remove residue or spillage. Sanitized break area kitchen counters, tables and sinks. Dusted surfaces, ledges, fixtures and furniture.

Cleaned and sanitized drinking fountains.

Wiped light switches, switch plates, door knobs, door frames and door jambs. Polished stainless steel fixtures and furniture details. Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.

Kept building spaces premises clean inside and outside. Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.

09/2011 to 05/2012 Deli Clerk

Osborne's Bi-rite

Greeted customers at counter to fulfill requests and answer questions. Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Maintained clean, trash-free workspaces to maximize productivity and safety. Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

EDUCATION

08/2016 Bachelor Of Applied Studies: Business Administration And Management Liberty University - Lynchburg, VA

05/2009 Associate Of Science: Pharmacy Technology

National College of Business And Tech-Lexington - Lexington, KY 05/2007 Associate Of Science: Administrative Assistance And Secretarial Science National College of Business And Tech-Lexington - Lexington, KY 05/2005 Diploma: Medical Billing And Coding

National College of Business And Tech-Lexington - Lexington, KY 06/2002

The Cohn Learning Center - Nashville, TN

Contact this candidate