Care Assistant Receptionist

LUCELEE DEBRA MUNANGATI

Phone Number: +263********* LinkedIn: https://www.linkedln.com/in/luclee-debra-munangati-9892a7248 Email Address: ***********@*****.***

Physical Address: House Number 14714 Unit O,Chitungwiza, Zimbabwe. Personal Profile A compassionate, caring and self-motivated Care Assistant with 1-year experience of caring for both elderly and children with learning and physical disabilities. Highly organized and skilled at balancing the needs of service users in both medical and personal capacities. Adaptable professional who can effectively multitask in challenging situations and meet critical deadlines. Adapt at facilitating patient movement, daily care support, plan nutritious and healthy meals for clients. Organize daily activities to encourage health and mental wellness of patients.

Education Care Certificate: Florence Academy (2023).

Community Based Health Care Certificate: Redcross Society of Zimbabwe (Pending).

Advanced First Aid Certificate: Redcross Society of Zimbabwe (Pending).

Nurse Aide Certificate: Redcross Society of Zimbabwe (Pending).

Short Computer Course: Speciss College (2010).

Receptionist Certificate: Speciss College (2010).

Emergency Care

Counseling

Therapy Assistance

Medication Administration

Errands Running

Meal Preparation

Records Management

Mobility Assistant

Relationship Establishment

Medical Needs Assessment

Monitoring

Microsoft Packages (Word, Excel, PowerPoint, Windows Professional, Spreadsheets, and Outlook) Work History Jan 2023 – Present Private Residence- Harare, Zimbabwe. Position: Care Assistant

Responsibilities:

Assist with housekeeping duties, such as cooking, cleaning, washing clothes, and dishes.

Assist in all aspects of personal care (bathing, dressing, and use of lavatory), retaining comfort and dignity.

Keep service user’s environments clean and neat following optimum hygiene standards.

Prepare healthy meals with additional mealtime planning, feeding, and support.

Provide mobility support, including assistance with walking aids and wheelchairs.

Oversee medication and prescriptions usage, appointment reminders, and administering medicine.

Help service users with day-to-day activities while consistently encouraging independence and self-belief.

Monitor individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.

Maintain high levels of service user satisfaction by providing tailored, personalized care that consistently meet individual needs.

Turn and position bedbound service users to prevent bedsores and maintain comfort levels. Jan 2022 to Dec 2022 Parktown Hospital- Harare, Zimbabwe. Position: Care Assistant/Support Care Worker.

Responsibilities:

Responsible for facilitating daily living activities such as assisting with bathing, dressing, and use of the lavatory.

Responsible for cleaning and tidying the service user’s room and doing laundry simultaneously.

Ensure that a safe environment is provided for the service user by monitoring their surroundings for hazards such as fire hazards or tripping hazards.

Observe service users constantly and ensures that any changes in physical or emotional health are communicated to the family or doctor.

Prepare and serve healthy, nutritious meals, considering any special dietary needs and personal preferences

Key Skills

Grooming Assistance

April 2018 - Dec 2021 First Pack Marketing- Harare, Zimbabwe. Apri 2016 - Mar 2018 Horizon Printers- Harare, Zimbabwe. Jan 2012- Dec 2015 Teachers Union of Zimbabwe- Harare, Zimbabwe.

Assist in partaking in meals and ensuring that medication is administered in a time-efficient manner.

Provide emotional support, by counselling the service users and encouraging them to be positive.

Mobility assistance: help with getting in and out of a wheelchair, car, or shower.

Engage the service user in social activities, such as playing games, taking walks, or having conversations.

Record keeping. (Fluid output and intake).

Infection control (ensure all surfaces are disinfected).

Promote independence by supporting service users to having positive outcomes.

Take service users temperatures, pulse and weight

Complete documentation and care plan accurately. Position: Receptionist

Responsibilities

Greet and welcomed guests as soon as they arrive at the office

Directed visitors to the appropriate person and office

Answered, screened and forwarded incoming phone calls

Ensured reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

Provided basic and accurate information in-person and via phone/email

Received, sorted and distribute daily mail/deliverie Position: Sales Representative

Responsibilities

Prospected and qualified new sales leads

Scheduled meetings and presentations with prospects

Created, planned, and delievered presentations on company products

Tracked all sales activities in company CRM system and keep current by udpating account information regularly

Communicated customer and prospect product pain points to appropriate departments

Maintained a well-developed pipeline of prospecs. Position: Receptionist

Responsibilities

Answered telephone calls to take messages from clients or to provide information

Received walk-in customers and guests and make them comfortable

Directed or escorted guests or visitors to specific areas or correct offices

Created adjust or cancel appointments when necessary

Faxed, scanned, mailed and filed documents

Informed other members of staff about visitors or cancellations Awards and

Achievements.

Instigated social/emotional support to improve service user’s morale, gaining 100% positive feedback.

Actively helped service users with personal care tasks such as bathing, grooming, toileting, dressing, and eating, increasing their comfort level ratio by 50%.

Implemented risk management initiatives that reduced the chances of incorrect medication administration by 99.9%.

Reorganized the rooms setting which increased the mobility level of the service users by 30%. Spoken

Laungages

English, and Shona.

Certifications,

Licences and UKVI

Requirements

IELTS (UKVI): Overall Band 6.5

Valid TB Test Certificate.

Valid Driver’s Licence.

Valid Passport.

Valid Police Clearance.

Reference

Parktown Hospital

Sister Matsika (Sister in Charge.)

Contact Number: +263********

Zimbabwe Red Cross Society

Matron

Ms Nyawo

Contact Number: +263*********

Contact this candidate