Terri L. Purple

**** ******* ***** ****

Sparta, TN 38583

336-***-**** Cell

Email: advbf4@r.postjobfree.com

Profile

Enthusiastic and goal-oriented professional, with a strong record of accomplishment in customer service, telemarketing and operations; Demonstrated ability in building positive relationships with clients and corporate professionals. Self-motivated and dedicated combined with outstanding analytical skills, capable of delivering superior and efficient service. Areas of expertise include but not limited to the following:

Good verbal and written communication skills, with demonstrated ability in customer service

Energetic self-starter, effective in working both independently and collaboratively. Proven dependability and committed to excellence.

Summary of Qualifications

Helpline Center

Coaching and Mentoring

Customer Support Solutions

UAT Testing

QA Testing

Technical Skills

Software: MS Office Suite, PowerPoint, Microsoft Excel, Microsoft WORD Business: Customer Service Financial, Marketing, and Store Management

Professional Experience

FCR

September 2021- Present

Customer Service Agent for Peloton and Rover

Assisted customers through email, chats and phone channels

Exhibited exemplary customer interactions

Reliability stats over 90% consistently

Macys

November 2019 – January 2020

Asset Protection

Monitored Security Cameras

Reviewed Footage

Inspected Dressing Rooms

American Red Cross

May 2018 - November 2018

Administrative Assistant

Supervised day to day function of Reception Desk

Handled all incoming communications and Coordinated and Assisted with Blood Drives

Sunstates Security

December 2016 – July 2019

Control Room Officer

Asset protection

Traffic control

Observation of grounds and buildings

Documentation of security activities

Communicated with security guards via radio and phone.

Allied Universal Security

May 2013 – December 2016

Security Officer

Asset protection

Traffic control

Observation of grounds and buildings

Documentation of security activities

One Faith in God Ministries

May 2013 – May 2015

Administrative Assistant

Provide customer service

Update system via Data entry

Coordinate and distribute newsletters

Lamajak Inc.

October 2010-May 2013

Lori's Gift Shop

Primarily performed as Assistant manager.

Coordinated administrative duties including merchandise fulfillment, customer service, store walk-in's and phone assistance

Drafted and repaired reports

Conducted manual inventory management

Made store deposits to local bank.

Made weekly work schedules for employees.

Conducted weekly store meetings with other management representatives.

Convergys

June 2006-November 2007

OnStar Operator

Functioned as a team member of the Onstar customer support.

Successfully completed 6 weeks of customer service training

Processed high volumes of calls on extended shifts.

Performed conversation control and de-escalation with angry customers.

Educated and instructed on unit operation features and functions.

Delivered turn by turn routes for subscribers and informational instructions.

Education

Professional Business and Technology Center, Certification in Business Ethics and Computer Operations

Krissler Business Institute of NY, Degree in Business Administration

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