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Call Center Recovery Manager

Location:
Iselin, NJ
Posted:
February 13, 2023

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Resume:

NAMITA TAMAK

SENIOR SYSTEMS ENGINEER/ARCHITECT

CONTACT

848-***-****

Skype ID: advbcq@r.postjobfree.com

advbcq@r.postjobfree.com

EDUCATION:

Master of Science in Computer Applications

Kurukshetra University, Haryana India

CERTIFICATIONS:

oCITRIX VIRTUAL APPS AND DESKTOPS CVAD

oMICROSOFT AZURE CERTIFIED – IMPLEMENTING ARCHITECT SOLUTIONS MS 70-533 2017

PROFILE

A technology leader with 20+ years of hands-on experience in cloud computing, cybersecurity, infrastructure architecture and design, VMware, Citrix virtualization, Microsoft technologies and network infrastructure. With 14+ years of customer facing consulting experience able to bring an innovative and pragmatic approach to analyzing complex business needs, conceptualize, design and deliver cost-effective solutions based on the latest virtualization, storage and cloud technologies.

Results-driven and top-performing Certified IT Professional offering 20+ years of successful experience designing and delivering technology-based solutions in a wide variety of industries including healthcare, manufacturing, banking, investment banking and government. Possess unique blend of technical, architecture and thought leadership experience.

Dynamic, forward-thinking leader who excels in coordinating cross-functional teams to accomplish any given technology-related task and managing complex IT projects on time and within budget.

Skilled strategist well versed in identifying business requirements and integrating cutting-edge technology to enhance overall efficiency and productivity.

Polished communicator with ability to facilitate discussions at all levels and influence key stakeholders.

Advanced knowledge of cloud, cybersecurity, VMware, Citrix and virtualization.

Proven Experience in cloud, virtualization, infrastructure, architecture and design, disaster recovery and driving projects to successful completion.

TECHNICAL KNOWLEDGE

o6+ YEARS CUSTOMER FACING

oAWS ARCHITECTURE AND DESIGN

oAMAZON WEB SERVICES

oAWS APPSTREAM 2.0

oYAML

oLAMBDA

oMICROSOFT AZURE

oAWS ELASTIC COMPUTE

oEC2 AWS

oSTORAGE S3

oAWS CLOUD FRONT

oAWS AUTO SCALING

oCYBERSECURITY

oCLOUD COMPUTING

oENTERPRISE ARCHITECTURE

oMULTI-SITE DATACENTER INTEGRATION

oNETWORK SECURITY

oMONITORING TOOLS

oPENETRATION TESTING

oHIPAA, HITECH, HIPS, PCI-DSS, NIST

oVMWARE AND CITRIX ARCHITECTURE

oVMWARE VSPHERE AND ESX VMWARE SITE RECOVERY MANAGER (SRM)

oVMWARE VSAN

oCITRIX XENAPP, XENDESKTOP, NETSCALER

oDISASTER RECOVERY

oMICROSOFT TECHNOLOGIES

oMICROSOFT CLUSTERS AND SQL

oACTIVE DIRECTORY

oENTERPRISE STORAGE

oAUTOMATION AND DEVOPS

oPOWERSHELL

oCHEF

EXPERIENCE

Role : Senior Consultant

Client: IonX LLC Aspen Insurance June 2021 – Sep 2022

Environment : AMAZON AWS APP Stream 2.0 PCoIP and WSP based protocols, AWS Workspace Migration from One VPC to Annother VPC using USMT

• Responsible for supporting, designing and maintaining the Citrix XenDesktop 7.15 LTSR and and 7.15 MCS and PVS based Non persistent and Persistent VMs environment on Nutanix G6 nodes managed over Vcenter 6.5.

• Worked Extensively on Azure WVD, Windows WVD windows 10 Multi-session, hands on Experience with windows Virtual Desktop Architecture.

• Working on host pools, customizing the desktop and remote App App groups, configuring WVD load balancing and dynamic scaling of session hosts.

• Managing the AURE WINDOWS VIRTUAL DESKTOP AWVD Host pool service updates and customizing service principals and role-assignments

• Extensive experience with FSLogix User profile solution and customizing the WVD image update

• Deploying the host pool with Azure resource manager template

• Manage the service instances available in the AWS platform and EC2 workspaces.

• Worked extensively on Amazon Web Services (AWS) on a complete set of services and tools for deploying Windows workloads and NetScaler VPX technology

• Extensively worked in creating and managing AWS Web Sites and publishing existing ASP.NET web applications to various sites

• Extensively worked on the AWS App Stream 2.0 for centrally controlling the non-Persistent Workloads and application setup and streaming to any user.

• Enable the delivery of SaaS version of applications to end users

• PaaS ready solutioning and design for Call Center workloads from any location

• Extensively hands on experience with setting GPU based Virtual machines on EC2 G4dn instances supporting the Nvidia t4 GPUs for AutoCAD Applications like Map3d/ ArcGIS

• Hands-on experience in handling on Hybrid XenApp Farm Extension and XenApp Cloud Hosted Farm leveraging AWS.

• Responsible for designing the call center VDI environment over WAN environments, planning and testing over Citrix Enlightened Data transport Protocol over UDP.

• Configured and lead the project for designing network level Disaster recovery environment on NetScaler GSLB for NetScaler 13.0 build 54.16 release.

• Responsible for Maintaining the Citrix infrastructure service of Citrix Virtual Apps and Desktops 1912 CU4 Virtual Desktops and XenApp Applications for over 3500 concurrent users, 200 plus Citrix and windows servers on VMware Vcenter 6.7 U3 Hypervisor.

• hands on knowledge on Citrix Virtual Apps and Desktop 1912 CU7 delivery lifecycle, supporting the production environment running various Citrix core components like Citrix Netscaler ADC, Citrix xenmobile Mobile device management (MDM), Citrix Cloud.

MH INC Edison NJ Oct 2009 – June 2021

Client: Bed Bath and Beyond Dec 2019 to June 2021

oResponsible for Windows Production server installation, configuration management, security, monitoring and tuning, troubleshooting and related vendor interfacing.

oResponsible for working on Service center trouble tickets created by users from various locations, working closely with business units inside the organization to deploy various in-house and off the shelf applications on Citrix servers. Coordinating with the various applications teams, Wintel team for deployment of new environment.

oDell Wyse Thin Client Deployment and Support.

oExtensive hands-on knowledge on Dell Wyse thin clients support, thin client registration, configuring the thin OS, setting up the Wyse Management Portal.

oWorked extensively in the deployment of Azure Windows Virtual Desktop (WVD), creating tenants, hostpools and remoteApp App groups over a user base of 900 Production users for non persistent and persistent desktop groups..

oWVD management tool deployment, Configuring the load balancing and scaling of session hosts.

oExtensively worked on Wyse thin client registration issues with on prem or Wyse cloud management portal.

ohands on experience in supporting Wyse thin client users, setting up OS image and adding updates on new clients, Updating the BIOS settings, validating the install, creating device assignment groups, validating generic audit events and enrollment validation.

oWorked on Ansible Playbooks for the YAML based VDI build Orchestration for VDI Machine Catalogs.

oWorked Extensively on Ivanti Desktop Now 20.2 Workspace Environment manager previously Appsense Personalization Manager and Management suite

oConfigured and supported Wyse Thin Linux and WES based thin clients, validating the compliance reports, enrollment validation, creating and troubleshooting issues on device policy groups, managing the thin client app inventory, managing the OS image repository and managing and scheduling the jobs under image policies and app policies.

o

oTroubleshooting WDA registration issues and configuring and managing BIOS and OS updates.

oWorked extensively on Citrix based VDI environments and Vmware Horizon 7 VDI environment.

oResponsible for over 500 servers globally. These included servers ranging from 2003 - 2016 and also Exchange servers (2007-2016)

o•Supported an end user base of 1600+ users globally using Global ticketing system as well as assisting users locally

oIn charge of all user account activities (account creation / account termination)

oManaged Office 365 user licensing (account creation and account termination)

oSupported both Windows and Mac clients

oManaged internal and external DNS zones

oManaged 4 different AD Forests with over 10 different domains

oManage the service instances available in the Azure platform and the Management Portals

oExtensively worked in creating and managing Azure Web Sites and publishing existing ASP.NET web applications to various sites.

oSupporting and Building resilient and scalable web applications hosted in Azure.

oDeveloping and debugging various Azure Cloud Service projects in Visual Studio 2013, 2010 ultimate.

oManaging and supporting background processes using a Azure Worker Roles, creating and managing the Azure Table Storage table and managing the table data using the .NET API for Azure Storage and managing the SMB file share and store documents.

oCreating and managing Virtual Machines using the existing SQL template, connecting Virtual Machines to the existing application, creating Test, UAT (user acceptance testing) and Ptching Cycle environments suing PowerShell and the Azure Service Management CmdLets.

oIntegrating ASP.NET Identity for administration portal with Azure Active Directory and deploying web application projects to Azure.

oManaging the daily support activities and providing Level -2/3 support

oMaintaining a userbase of 4500 in a Virtual Desktop infrastructure on Provisioning services 7.1 and windows 2008 R2 PVS XenApp Servers for nearly 270 applications.

oWorked escalation of complicated issues, and the person responsible for planning projects and then implementing these plans with the assistance of the 2nd line.

o• Support of large client base which consisted of over 160 clients. These clients were a mix of Cloud, Hybrid Cloud and On-Premise.

oImplementation of Office 365 DLP, MDM and 2FA

oSupported both Windows and Mac clients

oSupported Server 2008-2016

oMigrations from multiple physical servers to virtualized servers using VMWare convertor.

oSupport of Hyper-V / VDI / Hyper-V replication

oSupport and installation of VMWare ESXi 5.0 - 6.5

oOffice 365 migrations and implementations

oExchange Online Protection setups and migrations from third party vendor

oDeployed Azure IaaS virtual machines (VMs) and Cloud services (PaaS role instances) into secure vNets and subnets.

oAzure Cloud Infrastructure design and implementation utilizing ARM templates Created users and groups using IAM and assigned individual policies to each group. Creating Azure Backup vault and protecting required VMs to take the VM level backups.

o

oCreating and managing Virtual Machines using the existing SQL template, connecting Virtual Machines to the existing application, creating Test, UAT (user acceptance testing) and Ptching Cycle environments suing PowerShell and the Azure Service Management CmdLets.

oIntegrating ASP.NET Identity for administration portal with Azure Active Directory and deploying web application projects to Azure.

o

oWorked Extensively on the XenApp/Xendesktop administration 3D graphics based user base requirement for applications like AUTOCAD Map3D, ArcGIS, AUD etc.

oHands-on experience in handling on Hybrid XenApp Farm Extension and XenApp Cloud Hosted Farm leveraging AWS.

oHands on Architecture as well operational experience in Citrix virtualization system that’s

ousing 100% customer managed components deployed on AWS using basic AWS IaaS

oservices such as Elastic Compute Cloud (EC2) and Virtual Private Cloud (VPC) networking.

oResponsible for designing the call center VDI environment over WAN environments,

o

Client: Bank Of America Oct 2015 to Nov 2019

Role : Senior Citrix Specialist

oResponsible for supporting, designing and maintaining the Citrix XenDesktop 7.15 LTSR and and 7.15 MCS and PVS based Non persistent and Persistent VMs environment on Nutanix G6 nodes managed over Vcenter 6.5.

oWorked Extensively on Azure WVD, Windows WVD windows 10 Multi-session, hands on Experience with windows Virtual Desktop Architecture.

oWorking on host pools, customizing the desktop and remote App App groups, configuring WVD load balancing and dynamic scaling of session hosts.

oManaging the AWVD Host pool service updates and customizing service principals and role-assignments

oExtensive experience with FSLogix User profile solution and customizing the WVD image update

oDeploying the host pool with Azure resource manager template

oManage the service instances available in the AWS platform and EC2 workspaces.

oWorked extensively on Amazon Web Services (AWS) on a complete set of services and tools for deploying Windows workloads and NetScaler VPX technology

oExtensively worked in creating and managing AWS Web Sites and publishing existing ASP.NET web applications to various sites.

oHands-on experience in handling on Hybrid XenApp Farm Extension and XenApp Cloud Hosted Farm leveraging AWS.

oResponsible for designing the call center VDI environment over WAN environments, planning and testing over Citrix Enlightened Data transport Protocol over UDP.

oConfigured and lead the project for designing network level Disaster recovery environment on NetScaler GSLB for NetScaler 13.0 build 54.16 release.

oSupporting and Building resilient and scalable web applications hosted in Azure.

oWorked extensively on Connectivity with NetScaler Cloud Bridge Connector functionality which creates a secure and optimized for XenApp deployments VPN tunnel between the on-premises deployment and the AWS availability zones

oConfigured and designed the High end graphic cluster on Vmware Cisco M5 blades for the AutoCad Map3d 2020 environment on Citrix Machine creation Services XenApp Platform for a user environment of 750 Users.

oXenApp services and user data are kept completely in the AWS cloud using multiple availability zones within one single AWS region.

oConfigured and designed the SAML Authentication of Citrix NetScaler users connecting from multiple GEO location monitored over Splunk Syslog configured NetScaler Infrastructure.

oConfigured the Geo-blocking for high risk locations across the globe and hands-on experience over the troubleshooting of connectivity and slowness issues for remote users connecting from India/ South America and Europe Locations.

oDeveloping and debugging various Azure Cloud Service projects in Visual Studio 2013, 2010 ultimate.

oManaging and supporting background processes using a Azure Worker Roles, creating and managing the Azure Table Storage table and managing the table data using the .NET API for Azure Storage and managing the SMB file share and store documents.

oCreating and managing Virtual Machines using the existing SQL template, connecting Virtual Machines to the existing application, creating Test, UAT (user acceptance testing) and Ptching Cycle environments suing PowerShell and the Azure Service Management CmdLets.

oIntegrating ASP.NET Identity for administration portal with Azure Active Directory and deploying web application projects to Azure.

o

oManaging the daily support activites and providing Level -2 support in

oMaintaining a userbase of 4500 in a Virtual Desktop infrastructure on Provisioning services 7.1 and windows 2008 R2 PVS XenApp Servers for nearly 270 applications.

oWorked extensively on Xendesktop 7.6, user management, maintaining machine catalogs and delivery groups.

oResponsible for support Azure Resource Manager (ARM), Azure IaaS VM Backup & Hyper-V virtual machines.

oExperience in managing Microsoft Windows server infrastructure and data-Centre operations by effectively planning, installing, configuring and optimize the IT infrastructure to achieve high availability and performance.

oManaging/Deploying the Windows Azure based applications.

oDeployed Azure IaaS virtual machines (VMs) and Cloud services (PaaS role instances) into secure vNets and subnets.

oAzure Cloud Infrastructure design and implementation utilizing ARM templates Created users and groups using IAM and assigned individual policies to each group. Creating Azure Backup vault and protecting required VMs to take the VM level backups.

o

oCreating and managing Virtual Machines using the existing SQL template, connecting Virtual Machines to the existing application, creating Test, UAT (user acceptance testing) and Ptching Cycle environments suing PowerShell and the Azure Service Management CmdLets.

oIntegrating ASP.NET Identity for administration portal with Azure Active Directory and deploying web application projects to Azure.

o

oWorked Extensively on the XenApp/Xendesktop administration 3D graphics based user base requirement for applications like AUTOCAD Map3D, ArcGIS, AUD etc.

oWorked extensively on hardware scaling, 3D Capable infrastructure planning for 3D graphics consuming applications.

oWorked on hardware acceleration capabilities, Profile management of 3D graphics utilizing applications and VDIs via Appsense Desktop Now suite 10.1.

oWorked extensively in verifying,troubleshooting performance issues and endpoint hardware acceleration with Grid K1/K2 nVidia cards on vcenter 6.5 hardware.

oExtensive experience in troubleshooting GPU Thermal management issues with Nvidia card drivers at the Cisco UCS level and successfully implemented a BIOS modification preventing the Esxi reboot.

oImplmented the pass thru parameter at the VM level for the nvidia Grid K1 card to further improve the GPU performance at the Guest operating system in Citrix XenApp Xendesktop 7.6 environment.

oTroubleshooting performance issues with VDI, write cache size, handled VDI capacity upgrade projects for 2500 virtual desktops. Maintaining, assigning and creating new VDIs in the environment.

oManaging and administration of persistent and non-persistent desktops the environment with nearly over 500 con-current sessions of VDIs.

oCreating and analyzing weekly and monthly reports on resource utilization and environment stability with Desktop Director, Studio and Provisioning services console.

Client: Satellite Healthcare Inc. Feb2015 – Sept 2015

Location :- San Jose CA

Responsibility : Senior Citrix Engineer Virtualization

oResponsible for supporting, configuring and designing of the complete Citrix XenApp 6.5 environment and Citrix XenDesktop 5

oResponsible for supporting over 3500 users in a virtualized Windows 2008 R2, Server environment on Citrix XenApp 6.5.

oAdministration of Citrix XenApp Farms, Configuration of Citrix server policies, Load Management and Printers in the Farm. Responsible for administering and supporting 350 Citrix server environment on Windows Server 2003/2008.

oConfigured, maintained and supported Citrix Netscaler 10.1 for the application solution for Satellite Healthcare multiple offices and increasing user base infrastructure.

oWorked extensively on the NetScaler Nsconmsg Commands, involved in Updating and replacing the SSL Certificates. Understanding and implementation of Converting the PFX Certificate to PEM Format for using with Citrix Access Gateway.

oHave been working extensively on the Configuration of the Rate Limiting Feature of a NetScaler Appliance to Mitigate a DDoS Attack.

oTroubleshooting Access Gateway Enterprise Edition/NetScaler License Issues

oConfiguring High Availability Nodes in Different Subnets. Synchronizing Configuration Files in a High Availability Setup.

oSetting up AAA Virtual Servers and DNS, Configuring AAA Policies and Configuring SSL Offloading.

oResponsible for Terminal server builds and Citrix XenApp server deployments in both Physical and virtual environments. Certify home grown and third party applications to run in windows 2003 / 2008 Terminal server environment.

oManagement hardware/software/OS administration for Windows 2003/2008 and 2012 Servers. Interacting with business users for gathering the requirements for on boarding the applications to Citrix Servers

oMonitored Citrix server’s health by using Citrix Edge Sight. Performed Citrix Farm and server health checks on regular basis. Provided 24/7 Production support for Citrix environment. Configured WYSE Terminals to provide thin client solution to Business users.

o• Performed scripting through VBS, CMD. Implemented Quarterly patches to the servers suggested by Microsoft. Installing Hot Fixes(Rollup Packs and Feature packs) released by Citrix on Citrix Meta frame Presentation Servers through Installation Manager.



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