Customer Service office affiliate

Jacqueline Harris

Phoenix, AZ ***** T: 623-***-**** E: advbcj@r.postjobfree.com

QUALIFICATIONS

•Dependable

•Team Oriented

•Great Customer Service Skills

•Multi-tasker

•Detail Oriented

•Great Communicator

•Great Listener

•Positive Work Ethics

•Self-directive

•Proficient in Microsoft Programs

WORK EXPERIENCE

Security Professional

IPSA Security Services (10/2022 - Present)

Phoenix, AZ

●Assist the Aviation and Phoenix Police to continuously improve the safety and security of Sky Harbor employees who use the 44th Street Sky Train facility.

Sell to Carvana Advocate (06/2021 - 01/2023)

Carvana - Tempe, AZ

•Educate and assist customers throughout the process of selling their vehicle to Carvana.

•The customer's go-to person for getting security of passengers and airline on the website, uploading important documents, arranging for payment process, and scheduling a pick-up.

Security Professional (02/2020 – 01/2022)

Allied Universal / Amazon Corporate - Tempe, AZ

•Greet amazon corporate employees, assist employees with replacement and loaner badges.

•Manage physical security of sites through guarding service & monitor optimum functioning of electronic surveillance and alarm devices.

•Ability to conduct detailed investigation within the policy framework, identify root cause & write a detailed report of the incident.

•Be aware of and familiar with site-specific operations, performance manual and post orders.

Data Entry Associate (12/2019 – 02/2020)

SVS Group, Inc. Temporary Service/ R&G Medical – Peoria, AZ

•Call patients respective medical facility to ask for medical records and enter accurate information into spreadsheet based on call.

Chase Alarm Monitoring Operator (06/2016 – 12/2019)

Allied Universal / Chase Bank - Phoenix, AZ

•Monitored card access alarm signals for over 100 JPMC Domestic and International Corporate Sites.

•Contacted respective corporate site to identify cause of alarm activation, documented reason for alarm activation while using alarm panes and video equipment to enhance safety and security.

•Assisted Management with Quarterly and Annual Alarm Testing for various corporate locations and trainings.

Client Service Professionals/Receptionist (12/2015 - 04/2016)

H&R Block - Phoenix, AZ

•In charge of telephone switchboard to answer, screen and forward calls

•Provided information to customers, relayed messages and scheduled appointments

•Received payment and recorded receipts for services

QA Analyst (03/2015 - 06/2015)

Aerotek / Wells Fargo - Tempe, AZ

•Responsible for reviewing documentation and/or client files to ensure compliance with internal company requirements and/or agency or government regulations.

•Ensured identified risks and/or problems were clearly documented with appropriate parties for timely resolution.

MHA Quality Assurance & Compliance Specialist Money Management - Phoenix, AZ (01/2008 - 03/2015)

Money Management International - Phoenix, AZ

•Performed call monitors/audits to ensure compliance with established guidelines of MMI, HPF, Fannie Mae and the U. S. Treasury Department.

•Responsible for assisting client's releative to their escalated mortgage related situation through one-on-one inbound telephone calls as it pertains to the Making Homes Affordable (MHA) Program.

•Advocated as a liasion via conference call with the homeowner and lender to obtain information that will offered resolution for the client relative to the MHA Program.

EDUCATION

Master Degree

Grand Canyon University, Phoenix, AZ

In Progress - 26 credit hours completed

Bachelor Degree

University of Massachusetts, Amherst, MA

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