Vanessa Ward

**** ******* ***** *****

Florence, Sc.

540-***-****

advba6@r.postjobfree.com

Operations Manager / Store manager

Qualifications

* ***** ***** ****** ********

1o years Store Manager- Kroger co

Operated $850,000 a week store

10 years as an operations manager for a logistics company third party carrier for Kroger co.

Oversees a store with 148 employees

Experience in managing labor cost

Well versed in operating statements and what needs to be improved on

Takes pride in building strong teams

Specialist in work and manpower planning quality improvement and safety for all employees

Experience in customer service and close customer relations

Background in transportation and payroll management

Accounting and billing

In house HR, hiring, drug testing,

Overseen a terminal with 40 drivers

Some Sales

SAFETY IS VERY IMPORTANT

Internal and external theft on store level

Professional

Experience

Store Leader

Store Leader PetSmart Florence, Sc

Responsible for all day-to-day operations in all departments

Hiring the correct associates for the correct positions

Great team building skills, a great team is key to any leaders success.

Maintaining labor and weekly store budgets.

Achieving store district scorecard metric and maintaining throughout the fiscal

year.

Achieving and maintaining a spotless safety record not just in store but also in a fast pace pet Grooming salon.

Safety first! Associates, customers and all animals we serviced

Great Customer Relationships.

Knowledgeable in care and maintenance of almost all small and large animals

Store Management

Store Manager Kroger Charlottesville, VA

Responsible for maintaining cost control especially labor cost

Winner of the 2018 Presidents award for leading with excellence

Developing strong teams.

Making and maintaining a weekly total store budgets.

Over sees Store Operating Statements

Maintaining all department scheduling

Responsible for all day to day operations

Responsible for Q-vision and all aspects of great customer 1st service.

Responsible for all in house HR duties, hiring, drug testing, maintaining all legal documents, files

Maintaining key rolls in overall store responsibility’s and achieving a 1.5 million dollar record week in core sales when at my first store.

Maintaining company goals in merchandising and high selling standards.

Maintaining and managing all associates while abiding their union contracts.

Internal and external theft in store

Next Steps to Success Produce class

OPERATION MANAGER 2001 - 2011

Camrett Logistic, Salem VA Bought By GreatWide Dedicated

Manage terminal for a multi million dollar a year establishment in both dedicated and out side customers

Responsible for direct contact with drivers and dispatch

Strategic in routing for efficiency and low transportation costs for both company and customers

Manage terminal operation on a 24 hour basis

Knowledge and up to date in DOT and state safety programs

Responsible for all pay roll, billing and receiving

Responsible for maintaining customer service and relationships

Developed close customer relationships by going to there warehouses or establishments’ to help better serve their needs and budgets

Dedicated to a 10000.00 a week Account with direct contact with their management and warehousing

Excellent clerical skills

Work with Microsoft, Excel, and Power point and Exponent HR

Dec 2019 – To Present

July 7th 2011 - December 2019

Advance America

1999 - 2001

BRANCH MANAGER

Managed a cash advance establishment

Responsible for maintaining accurate account records for customers.

Responsible for Thousands in monies a week

Responsible for multiple money drops a day

Managed and scheduled for 4 employees

Managed 2 store opening

Networking with other businesses.

Education

High School / Virginia Western (current)

2 year at Wayne State University

Professional

Completed Kenan-Flagler Business school 2018

Completed courses/seminars in Safety, transportation, traffic, employee involvement, and leadership.

Completed many course in operations and customer service

Produce next steps to success graduate

Contact this candidate