Front Desk Clerk
Resume:
Christina Goins
Front Desk Clerk/AR Manager
Detroit, MI 48223
advb8y@r.postjobfree.com
To obtain a position in the clerical, retail, or hospitality industry. I have years of experience in the hospitality industry from housekeeping to front desk, as well as Accounts Receivables. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk Clerk
Days Inn - Monroe, LA
November 2019 to June 2022
Customer service
Multi line phone system
Check guests in an out
Make housekeeping assignments for the day
Breakfast
Multi-tasking
Laundry
Front Desk Agent/Night Auditor
Quality Inn Shreveport
July 2017 to June 2018
Check guests in and out; provide information, directions, etc as needed; Corporate Lodging; assist manager; answer multi line PBX; normal front desk and night audit duties. Front Desk/Night Auditor/Housekeeping
Comfort Inn - Bossier City, LA
April 2014 to October 2016
Responsibilities
Checkin/ out guests, answer multiplied switchboard and direct appropriately; make, cancel, amend reservations; organize and clean as needed; stock breakfast when needed Front Desk Clerk/AR Manager
Days Inn Bossier
November 2009 to November 2013
Shreveport Bossier City
Front Desk Duties
Promoted to AR in June 2010
Ensure Clients are billed in a timely efficient manner Corporate Lodging
Give assistance to guests as needed
Train new employees
Assisted previous GM with Sales duties
Research to resolve issues with billing
Housekeeper
Holiday Inn Express - Ruston, LA
July 2008 to May 2009
Clean rooms to company standards
Give assistance to guests as needed
Work laundry and other areas as needed
Train new employees
Front Desk Clerk/Housekeeper
Hampton Inn - Ruston, LA
August 2006 to July 2008
Cleaned rooms to company standards
Give assistance to guests as needed
Laundry
Check completed rooms for accuracy in following company standards Give instructions/directions for guests as needed
Train new employees
Answer phones
Make, cancel and amend reservations
Assign rooms and make keys for daily reservations
Make coffee and cookies for incoming guests
Make to go breakfast bags
Assisted General Manager
Crew Member/Trainer
McDonald's - Ruston, LA
April 2005 to September 2005
Take and complete orders on front counter
All aspects of drive thru
Work grill where food is prepared
Make salads and parfaits daily
Train new crew members
Inside Sales Associate
Sally Beauty Supply - Ruston, LA
October 2001 to March 2005
Assist customers with selecting the correct product or tool for their needs Do weekly counts for inventory replenishment
Place weekly order when needed
Open store, print morning e-mail, do daily paperwork and deposit Stock shelves as needed
Answer phones
Ring up customers
Complete monthly store setup and end caps
Do product resets when needed
Train new employees
Assemble deliveries for professionals and deliver as needed Education
High School Diploma
Ruston High School - Ruston, LA
August 1994 to June 1998
English
Louisiana Tech University - Ruston, LA
Skills
• Front Desk
• Guest Service
• CSR
• Customer Service
• Customer Support
• Customer Care
• Time management
• English
• Hospitality
• Night Audit
• Coffee Experience
• Laundry
• Accounts Receivable
• Multi-line Phone Systems
• Microsoft Outlook
• Guest Services
• Office Administration
• Cash Handling
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