Chazmyne Lockwood

Hello, My name is Chazmyne Lockwood and I'm here to give you some information about myself. I am an ambitious outgoing individual that puts her best foot forward each day. I truly believe when speaking to a customer or client the goal is to make sure their needs are met. I believe in helping each individual as if they were a member of my own family, EVERY person matters! Always serve up a smile even when the caller isn't the nicest. Support, empathy and listening to each person concerns to make sure it is handled properly is what matters most. I will let nothing and no one get in the way of success. I make sure I am an asset to any company and can adapt to any place and/or situation and I am always willing to learn and help others. I am a team player that wants to see everyone win!

Cheektowaga, NY 14227

advb81@r.postjobfree.com

+1-716-***-****

My qualities consist of:

• Customer service experience 5+years

• Billing

• Microsoft and Word excel knowledgeable

• Computer Expert

• Typing speed 60wpm

• Call center experience 3+ years

• Team management & more.

If you like to learn more about me or feel I'd be a good fit for your company please feel free to contact me via email or by phone, if you happen to reach out by phone please leave a voicemail if I happen to not respond at the time of your call.

Authorized to work in the US for any employer

Work Experience

Data Entry Specialist

Randstad - Getzville, NY

January 2023 to February 2023

Enter data in computers turn documents into e-files Benefits Enrollment Specialist

Willis Towers Watson - Buffalo, NY

July 2022 to November 2022

• Assist employees with enrolling in benefits

• Document accounts per call received

• Update personal information of employees

• Inform employees of any changes regarding their benefits and eligibility Customer Service Representative

National Grid - Buffalo, NY

June 2021 to June 2022

• Inbound & outbound calls

• Notate accounts

• Setup payment arrangements

• Create service order

• Handle customers complaints & concerns

• Billing

Customer Service Representative

Prime Recovery LLC - Buffalo, NY

August 2020 to February 2021

• Send emails

• Make outbound calls

• Handle inbound calls

• Negotiating Payment Options

• Bring accounts to current

• Notate accounts

Resolution care specialist

NAL Group, formerly Installs LLC - Buffalo, NY

January 2020 to March 2020

• Answer inbound phone calls

• schedule installations for customers

• assist customers with any problems they had during installation as well as after

• Make outbound calls to servicer/installer informing them of any requests the customer had

• Send emails

Collector

Check Security Associates KRG - Getzville, NY

October 2019 to November 2019

• Set up payment arrangements

• take inbound calls

• make outbound calls

• skip tracing on TLO

CSL

Aptive Environmental - Twinsburg, OH

July 2019 to August 2019

• Answer inbound calls

• Occasionally make outbound calls

• Send emails

• Schedule appointments

Customer Service Representative

NSPIRE Outreach - Lawrenceville, GA

April 2019 to June 2019

• Answer inbound calls

• Make outbound calls

• Enter data on computers

Debt Collector

Glass Mountain Capital - Amherst, NY

February 2018 to December 2018

• Worked with dialer

• Handled paperwork

• Contacted customers to pay debt and negotiate payment options rather it be balance in full, payment arrangement or settlement amount

• Managed incoming calls

• Spoke with accounts payable

Cashier and Customer Service

Whole Foods Market - Buffalo, NY

September 2017 to December 2017

• Clean belt

• Help customers on and off the sales floor

• Cash customers out

• Returned items

• Operate POS system

• Bag groceries/items

Sales Associate/Cashier

Windsor Fashions - Buffalo, NY

November 2016 to February 2017

• Monitor sales floor

• Help customers pick out items

• Process credit/debit/cash transactions

• Clean fitting rooms

• Tend to customers needs

Cashier/Customer Service

Zaxby's - Chattanooga, TN

October 2016 to December 2016

• Work front of house

• Take orders

• Serve food to guests

• Clean the front of house

• Open and close store

• Open and close registers

• Manage the drive thru

Sales Associate

Macy's - Buffalo, NY

July 2016 to October 2016

• Monitor sales floor

• Clean fitting rooms

• Process credit/debit/cash transactions

• Help customers find clothing

Inventory Associate

WIS International - Buffalo, NY

February 2015 to September 2016

• Count store inventory

Customer Service Representative

Center One - Buffalo, NY

August 2012 to November 2012

• Enter data in computers

• Process customers payments

• Set up payments

• Waive late fees

• Notate calls

• Handle inbound calls

• Make outbound calls

Education

High school or equivalent

Mckinley Vocational High School

Skills

• Customer Service Skills (10+ years)

• Typing 41 wpm

• Call Center

• CSR

• Customer Care

• Customer Support

• Microsoft Word (9 years)

• Data Entry (9 years)

• Negotiation

• POS

• Word Excel (10+ years)

• Communication skills

• Time Management

• Workday

• Billing

Assessments

Retail Customer Service — Highly Proficient

April 2019

Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Highly Proficient

Sales: Influence & Negotiation — Highly Proficient March 2019

Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers.

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I am looking for a full time position and/or part time and I am ready and willing to start work as soon as possible I would prefer first shift or second shift but any shift will do and I have open availability which includes weekends too

Contact this candidate