Service Representative Entry Specialist
Resume:
Chazmyne Lockwood
Hello, My name is Chazmyne Lockwood and I'm here to give you some information about myself. I am an ambitious outgoing individual that puts her best foot forward each day. I truly believe when speaking to a customer or client the goal is to make sure their needs are met. I believe in helping each individual as if they were a member of my own family, EVERY person matters! Always serve up a smile even when the caller isn't the nicest. Support, empathy and listening to each person concerns to make sure it is handled properly is what matters most. I will let nothing and no one get in the way of success. I make sure I am an asset to any company and can adapt to any place and/or situation and I am always willing to learn and help others. I am a team player that wants to see everyone win!
Cheektowaga, NY 14227
*************@*****.***
My qualities consist of:
• Customer service experience 5+years
• Billing
• Microsoft and Word excel knowledgeable
• Computer Expert
• Typing speed 60wpm
• Call center experience 3+ years
• Team management & more.
If you like to learn more about me or feel I'd be a good fit for your company please feel free to contact me via email or by phone, if you happen to reach out by phone please leave a voicemail if I happen to not respond at the time of your call.
Authorized to work in the US for any employer
Work Experience
Data Entry Specialist
Randstad - Getzville, NY
January 2023 to February 2023
Enter data in computers turn documents into e-files Benefits Enrollment Specialist
Willis Towers Watson - Buffalo, NY
July 2022 to November 2022
• Assist employees with enrolling in benefits
• Document accounts per call received
• Update personal information of employees
• Inform employees of any changes regarding their benefits and eligibility Customer Service Representative
National Grid - Buffalo, NY
June 2021 to June 2022
• Inbound & outbound calls
• Notate accounts
• Setup payment arrangements
• Create service order
• Handle customers complaints & concerns
• Billing
Customer Service Representative
Prime Recovery LLC - Buffalo, NY
August 2020 to February 2021
• Send emails
• Make outbound calls
• Handle inbound calls
• Negotiating Payment Options
• Bring accounts to current
• Notate accounts
Resolution care specialist
NAL Group, formerly Installs LLC - Buffalo, NY
January 2020 to March 2020
• Answer inbound phone calls
• schedule installations for customers
• assist customers with any problems they had during installation as well as after
• Make outbound calls to servicer/installer informing them of any requests the customer had
• Send emails
Collector
Check Security Associates KRG - Getzville, NY
October 2019 to November 2019
• Set up payment arrangements
• take inbound calls
• make outbound calls
• skip tracing on TLO
CSL
Aptive Environmental - Twinsburg, OH
July 2019 to August 2019
• Answer inbound calls
• Occasionally make outbound calls
• Send emails
• Schedule appointments
Customer Service Representative
NSPIRE Outreach - Lawrenceville, GA
April 2019 to June 2019
• Answer inbound calls
• Make outbound calls
• Enter data on computers
Debt Collector
Glass Mountain Capital - Amherst, NY
February 2018 to December 2018
• Worked with dialer
• Handled paperwork
• Contacted customers to pay debt and negotiate payment options rather it be balance in full, payment arrangement or settlement amount
• Managed incoming calls
• Spoke with accounts payable
Cashier and Customer Service
Whole Foods Market - Buffalo, NY
September 2017 to December 2017
• Clean belt
• Help customers on and off the sales floor
• Cash customers out
• Returned items
• Operate POS system
• Bag groceries/items
Sales Associate/Cashier
Windsor Fashions - Buffalo, NY
November 2016 to February 2017
• Monitor sales floor
• Help customers pick out items
• Process credit/debit/cash transactions
• Clean fitting rooms
• Tend to customers needs
Cashier/Customer Service
Zaxby's - Chattanooga, TN
October 2016 to December 2016
• Work front of house
• Take orders
• Serve food to guests
• Clean the front of house
• Open and close store
• Open and close registers
• Manage the drive thru
Sales Associate
Macy's - Buffalo, NY
July 2016 to October 2016
• Monitor sales floor
• Clean fitting rooms
• Process credit/debit/cash transactions
• Help customers find clothing
Inventory Associate
WIS International - Buffalo, NY
February 2015 to September 2016
• Count store inventory
Customer Service Representative
Center One - Buffalo, NY
August 2012 to November 2012
• Enter data in computers
• Process customers payments
• Set up payments
• Waive late fees
• Notate calls
• Handle inbound calls
• Make outbound calls
Education
High school or equivalent
Mckinley Vocational High School
Skills
• Customer Service Skills (10+ years)
• Typing 41 wpm
• Call Center
• CSR
• Customer Care
• Customer Support
• Microsoft Word (9 years)
• Data Entry (9 years)
• Negotiation
• POS
• Word Excel (10+ years)
• Communication skills
• Time Management
• Workday
• Billing
Assessments
Retail Customer Service — Highly Proficient
April 2019
Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Highly Proficient
Sales: Influence & Negotiation — Highly Proficient March 2019
Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am looking for a full time position and/or part time and I am ready and willing to start work as soon as possible I would prefer first shift or second shift but any shift will do and I have open availability which includes weekends too
Contact this candidate