Service Representative Center
Resume:
Cheaonta Carter
Dedicated customer service representative with motivation to maintain customer
satisfaction and contribute to company success personable and responsible cashier with 5+ years of experience working in fast paced environments. I am a solid team player with great positive attitude.
Detroit, MI 48224
advb7h@r.postjobfree.com
• Conflict Resolution
• Creative Problem Solver
• Listening Skills
• Excellent Communication Skills
• Large cash/check deposits
• Ms Windows Proficient
• Fast Learner
• Courteous Demeanor
• Energetic Work Attitude
• Store Maintenance
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Papa - Detroit, MI
January 2021 to March 2022
Assist Pal with paring them with older adults and families with Papa Pals for companionship and assistance with everyday tasks. We offer programs to health plans, providers, employers, and consumers. Customer Service Representative
Percepta - Southfield, MI
January 2020 to November 2020
Perform all responsibilities with consistent reliability.
• Ability to maneuver through various systems to provide the dealer / customer with prompt, courteous and accurate information including:
• Accurately respond to customer inquiries.
• Document customer contacts.
• Provide on-line support for applications.
• Utilize available resources to respond to external customer inquiries.
• Offer product alternatives.
• Escalate calls/chats.
• Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader, or Manager.
• Meet or exceed performance expectations including but not limited to: productivity, accessibility and quality assurance.
• Adhere to and support all Percepta and client initiatives and company policies and procedures.
• Take on additional responsibilities and projects as needed.
• Participate in coaching and training opportunities, retaining and applying learning
• Maintain professional working relationships
• Complete additional tasks / projects as needed
Customer Service Representative
Detroit axle - Detroit, MI
August 2019 to December 2019
communicate with customers through Live Chat to answer questions, solve problems, and troubleshoot and possibly upsell customers with all suspension part for all year make and model of motor vehicles Case Manager
Concentrix - Farmington, MI
October 2017 to June 2019
Help people who are in difficult situations with advice, figure out what kind of help they need, help them find the services they need, create plans for treatment or recovery, work with other health and human service providers, and keep tabs on client's .
Waitress
Rumi's Kitchen - Farmington Hills, MI
September 2017 to October 2017
Standing on my feet for long periods of time.
Having a professional and friendly, (Even in tough situations) team player. Effective communication skills with guests and staff also being quick thinking. And the ability to lift heavy trays filled with glassware/food.
Basic math skills and great attention to detail.
Shift Leader
Burger King - Farmington Hills, MI
July 2017 to September 2017
As a Shift leader i work primarily in fast food and similar restaurants and run the staff when the manager is not on duty. I direct other employees through their daily routines and interact with customers to make sure that they have a satisfactory experience.
Starbucks Barista
Starbucks - Greenville, TX
October 2016 to July 2017
Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies
Call Center Representative
Carter & Son - Detroit, MI
June 2011 to August 2016
Obtains client information by answering telephone calls; interviewing clients; verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing. Informs clients by explaining procedures; answering questions; providing information. Call Center Representative
Kelly Staffing - Southfield, MI
September 2010 to April 2011
Help to built long-term relationships and advised customer on the company services and pricing and availability. Organized weekly sales report for the company to help keep track of the company service process.
Seize opportunities to upsell products when they arise, while handing large amount of inbound and outbound calls in a timely.
Customer Service Representative
TruGreen - Taylor, MI
February 2008 to September 2010
Duties: Provided customer service for an average of 200 + calls per day, answering customers inquires, solving problems, and providing any additional information that the customer may need about the sale product, also directing call to appropriate individuals and departments. Lead Team Member
Burger King - Detroit, MI
February 2004 to February 2008
Assist the manager in organizing, planning and implementing strategy Coordinate operations
Ensure schedules and objectives are met
Supervise and motivate staff
Monitor operating costs, budgets and resources
Communicate with clients and evaluate their needs and specifications Create reports, analyze and interpret data
Education
Associate in Business Management
Independence University - Remote
October 2017 to May 2019
Associate in Business Management
Colorado Tech Online - Remote
January 2015 to August 2018
Associate in Food Service Management
Wayne Community College - Detroit, MI
August 2010 to July 2012
High school or equivalent in High School Diploma
Detroit City High School - Detroit, MI
September 1996 to June 2000
Skills
• 40 wpm (5 years), Excellent Communication Skills (10+ years), MS Office (5 years), Ms Word (5 years), Excel (5 years), Excellent Communication Skills (10+ years), handling large sums of cash
(10+ years)
• Home Health
• Case Management
• problem solving
• Microsoft Office
• Customer Service
• Typing
• Upselling
• Basic Math
• Live Chat
• Coffee Experience
• Conflict Management
• Negotiation
• Cold Calling
• Pricing
• Barista Experience
• Supervising Experience
• Cleaning Experience
• Microsoft Powerpoint
• Technical Support
• Food Preparation
• Sales
• English
• Shift Management
• POS
• Computer Operation
• Retail Sales
Certifications and Licenses
food handler certificate
Assessments
Call Center Customer Service — Highly Proficient
October 2019
Applying customer service skills in a call center setting. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Work Style: Reliability — Highly Proficient
September 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Retail Customer Service — Highly Proficient
September 2020
Comprehending and responding to retail customer needs. Full results: Highly Proficient
Call center customer service — Highly Proficient
November 2020
Applying customer service skills in a call center setting Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
May 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Call center customer service — Proficient
May 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Sales skills — Familiar
September 2020
Influencing and negotiating with customers
Full results: Familiar
Customer service — Proficient
October 2021
Identifying and resolving common customer issues
Full results: Proficient
Recruiting — Proficient
October 2021
Managing the candidate sourcing and selection process Full results: Proficient
Scheduling — Familiar
October 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Attention to detail — Familiar
January 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Sales skills — Familiar
September 2020
Influencing and negotiating with customers
Full results: Familiar
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Basic computer skills — Proficient
March 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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