DEEPTHI CHANDA

Salesforce Developer

Phone: 469-***-**** Mail: advb74@r.postjobfree.com

PROFESSIONAL SUMMARY

Having 9 years of experience with over 5 years of experience in Salesforce CRM Implementations: Analysis, Design, Development, Administration, Integration, supporting the cloud applications, communities and migration from classic to lightning, lightning component development. 4 years of experience in developing web applications using Java, J2EE.

Created Lightning Components, added CSS and Design Parameters, which improves performance.

Knowledge of configuration and maintenance of security settings such as role hierarchies, profiles and permissions, setting login hour and IP ranges in compliance with organizational needs.

Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud, Community Cloud, Call center, Chatter & AppExchange applications.

In-depth knowledge in Developing Apex code within Governor Limits.

Experience in Data Loading using Import Data Wizard and Apex Data Loader.

Experience in Salesforce.com Development using Force.com, Visualforce and Apex.

Capable in developing client specific solutions using Apex Classes, Apex Triggers, Controllers and Controller Extension, Components and Test Methods.

Experience in creating Lightning Components using aura framework, creating Visualforce Pages.

Prepared unit test cases using apex test classes and to fulfill the 75% of test cases for the development in Salesforce.

Have explored Lightning Experience to check the impact of enabling Salesforce Lightning Experience in existing implemented Salesforce system.

Proficient in creating custom objects, Role based page layouts, Workflow Rules and Approvals, Validation Rules, Custom Reports and data extraction to various formats.

Worked on Salesforce Customization, Security Controls, creating Profiles, Roles, Users, Record Types, Page Layouts and Email Templates etc.

Performed validation rules, workflows, e-mail services and approval process using customization and Apex.

Experience in setting update data visibilities by configuring OWD, Criteria/Owner based Sharing rules and writing Apex managed sharing rules.

Experience in building Salesforce1 applications for mobile devices using Salesforce Lightning Design System.

Experience Working with CPQ to oversee design, estimating, citing, rebates, motivating force and recommendations on any gadgets.

Experience using JIRA for issue tracking.

Provided customers with best practice solutions as related to Salesforce CRM.

Good exposure to RDBMS, SQL and PL/SQL, writing SQL scripts for efficient report generation.

Great involvement in creating Lightning Apps, Components, Controllers and Events.

Strong experience in deploying Salesforce components across various sandbox and production instance using Change sets, Force.com Migration tool (Ant based scripts) and Workbench.

Good working experience with Java Object Oriented Programming technologies and HTML, CSS, JavaScript.

Written SOQL and SOSL queries in Apex.

Worked extensively on Cross browser compatibility checks for all developments and involved in fixing software defects, track bugs, close open defects and validate functionality.

Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs

Experience with developing a complete Case Management System using Lightning Components, Controllers, Helper Methods, and Style Sheets

Experience in Integrating Salesforce with External services using both SOAP, REST Web Services.

Worked on Agile Methodology.

Created Users and granted permissions in Service cloud as per the requirement.

Provided customers with best practice solutions as related to Salesforce CRM.

Designed and implemented Custom Partner Communities for several clients in order to access their various features based on their requirements.

Good experience in working on Eclipse IDE for writing business logics in Apex programming language.

Experience in implementing security and sharing rules at object, field and record level for different users at different levels of organization.

Always willing to learn new skills to improve efficiency and increase knowledge base.

EDUCATION

Bachelors of Business Management, Gulberga University Baswakalyan Karnataka, India,

CERTIFICATIONS

Salesforce certified Administrator

Salesforce certified Platform Developer 1

Salesforce certified Platform Developer 2

Salesforce Certified Sales Cloud Consultant

Salesforce Certified Service Cloud Consultant

TECHNICA SKILLS

Salesforce Technologies

SalesForce.com, Force.com, Sales Cloud, Service Cloud, LWC, Lighting components, CPQ, Apttus CPQ, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Component, s-Control, Apex Web Services, Partner WSDL & Enterprise WSDL, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools

Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform

ETL Tools

Data Loader, Salesforce-to-Salesforce, Apex- Explorer, Informatics.

Languages

Apex, C/C++, Java, J2EE, HTML, XML, CSS.

Database

SQL Server 2008, Oracle, MySQL.

Web

HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Tools

MS Office, Adobe Photoshop, MS Excel, Silverlight, Eclipse IDE.

Web Servers

IBM WebSphere 4.x/5.x, Apache Web Server, Tomcat 6.x

Platforms

UNIX and Windows (NT/2000/XP/Vista/7)

PROFESIONALEXPERIENCE

Client: Vanguard, California Feb 2022 – Present

Role: Salesforce Lightning Developer

Responsibilities:

Performed the roles of Salesforce.com Lightning Admin and Salesforce.com Developer in the organization.

Interacted with various business team members to gather the requirements and documented the requirements.

Developed Apex Classes, Apex Triggers, Apex Controllers to develop custom business logic

Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.

Responsible for migrating existing data (Lightning Components, Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com Dev, DIT, SIT and Production SANDBOX using Ant, Git, Change set and Data loader.

Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.

Migrating existing Aura Components and Visual force page to lightning web components (LWC) to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Worked on Salesforce Lightning Components for building Customized Components replacing the existing ones and embed Lightning Components in Visualforce Page by using new Lightning out feature by event driven programming.

Developed multiple number of Lightning web components (LWC) regarding service case console page.

Created multiple Lightning Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.

Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using custom lightning components (Aura and LWC).

Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.

Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.

Worked on the field service applications and provided support to the IBM SERVICE users in dispatch process.

Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.

Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.

Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com and other Platform based technologies like Visual force, Force.com API, and Web Services.

Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports

Client: Pacific Dental Services, California Oct 2020 –Jan 2022

Role: Salesforce Developer

Responsibilities:

Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.

Created Various Custom Objects - Financial Account, Members, Quotes, Offers, House Holds, Account Plan, Action Plan, At Risk Asset, Case Optimization Outcome, Competitor Asset, Optimization Target, Escalation Opportunity, Escalation Products, Opportunity Case according to the Business needs.

Worked on the CPQ Apttus Third Party SF Tool, which is integrated, with Salesforce for generating Proposals, which are used by our Sales Executives.

Configure in Salesforce.com CRM to facilitate Apttus implementation.

Developed in Apttus CPQ, LDAP and Integration with Share point.

Familiar with Apttus admin settings, Apttus custom settings and DocuSign settings.

Implemented in CPQ Merge Service, Configuration and Pricing APIs (Apttus customization).

Developed in configure price quote (CPQ) app such as Apttus.

Involved in end-to-end testing and configuration enhancements for the CPQ and CLM functionalities.

Created integration with Apptus CPQ and CLM applications and automating processes on Salesforce platform.

Involved in data cleanup and mapping in data migration project.

Worked on Sales and Service Cloud communities sharing business process extend them across offices and departments, and outward to customers and partners.

Testing the CPQ integration with ERP.

Worked with Functional leads & SME’s to transform and develop new requirements into Design & Estimate, Research, Analysis, Tech design, Implementation Plan & Test Plan.

Worked on the Salesforce for Outlook functionality in Sales Cloud.

Working independently on the Automated & Manual Data Loads requested by the business, using Data Loader & Batch Jobs. Also, working independently on the Enhancements given by the SME's onsite and assigning some of the enhancements to Offshore.

Developed Custom Visual Force pages, Apex classes, Apex Test Classes & Triggers according to the business needs of the client.

Client: MEDTRONIC, Houston, TX Jun 2019 – Sep 2020

Role: Salesforce Developer

Responsibilities:

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.

Worked closely with sales team and Business Analyst and performed detailed analysis of business and technical requirements for maintaining Sales and Service clouds.

Customized Reports & Dashboards for business users and managers developed custom reports.

Implemented Web-to-Lead, Email-to-Case for capturing Salesforce Leads and Emails created via web and emails received from customers.

Actively participated in testing of the application by writing test classes.

Add/Build/Configure/Maintain all aspects of Salesforce instance in Sandbox and Production environments

Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.

Created Various Roles, Profiles, Page Layouts, and Configured the Permissions based on the hierarchy requirements of the organization.

Hands on Experience in Deploying Apex code from Sandboxes to Production.

Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Used Data Loader for insert, update and bulk import or export of data from Salesforce.com objects and it to read, extract and load data from comma separated value (CSV) files.

Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Used Eclipse based Force.com IDE and Change Sets to deploy Apex code.

Participated in analyzing the Requirements, preparing the Design documents based on the specifications and Developing and Maintaining the application.

Worked on Agile methodology.

Objects, Page layouts, Custom tabs, Components.

Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.

Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.

Client: Valance Health Care, Chicago, IL. Jan 2018 – May 2019

Role: Salesforce Admin

Responsibilities:

Ensure reporting is created and structured to inform Management on the performance of teams and the businesses

Ensure reporting is created and structured to provider Management on the health of teams and the business

Develop effective data management processes and data governance

Performs routine Salesforce data management/cleanup tasks

Manage all ongoing projects related to Service Cloud including interfacing with development and/or IT teams

Create and maintain system documentation for fields, processes and workflows

Create profiles and permissions documentation, governance framework, data mapping, and reporting and dashboard building

Gathered Business and Functional Requirements (BRD, FRD), during JAD sessions, interacted with the stakeholders, developers, Project Manager and SME’s to formulate Business Processes.

Determined and documented the as-Is and the To-Be (future) business process flows.

Worked in Cross Functional team environment, served as a liaison between SME’s, Project Manager, and stakeholders to ensure accuracy in the SFDC implementation and other business requirement.

Implemented Case-Entitlement-SLA functionality to provide relevant services to bank customers as well as forward inquiries to specialized customer service operators and implemented Web-to-lead functionality to enable lead capturing in real time.

Worked as Production Support to help end-users in Login issues, workflows, reports and dashboards, and scheduling processes.

Implemented the web to lead functionality and setup the templates for the auto response emails.

Customized the Lead rating options as per the company needs and performed the mapping into Account and Opportunity objects necessary for lead conversion.

Defined workflow rules, assignment rules for lead assignment in the web to lead case and approval process to ensure authorization.

Set up Time dependent tasks and field updates as actions for the respective workflows as required by the Business process.

Set up partner portal where partners used Salesforce CRM to submit their deals for registration.

Imported data using Import Wizard, Apex Data Loader for obtaining Lead and Contacts information.

Worked on Apex classes, controllers, controller extensions and developed triggers to make complex validations possible.

Client: VMware, Palo Alto, CA Mar 2014—Dec 2017

Role: Java Developer

Responsibilities:

Involved in Java and J2EE Technologies includes Core-Java, Multi-threading, JDBC, Servlets, JSP.

Responsible for Modification of existing applications to add new components and features emphasizing maintainability, reliability, scalability and performance, Integration of Web Applications.

Developing popular open source technologies and frameworks like Struts, ORM-Hibernate.

Implemented Web Services Development using Apache-Axis.

Good understanding of developing web services application using SOA architecture, Java/J2EE Design Patterns.

Ability in testing the software with appropriate test cases.

Analysis and preparation of System Requirement Document and Design documents.

Discussions with clients on customizing existing product.

Integration of new modules with existing application.

Coding and Module Testing and end-to-end Application Testing.

Contact this candidate