Physician Assistant Intake Coordinator

Elizabeth “Libby” Hopkins, MA, BSN, RN, CHPN

**** ******* ****, **, ***********, New Mexico 87111

**********@***.***

505-***-**** MOBILE

Education

GRADUATE CERTIFICATE, APPLIED THANATOLOGY (Study of Death, Dying and Mourning) 2016 University of Maryland, Baltimore 2016 University of Maryland Baltimore, Baltimore, Maryland

MASTER OF ARTS, ORGANIZATIONAL MANAGEMENT 1998 MASTER OF ARTS, ORGANIZATIONAL MANAGEMENT 1998

University of Phoenix, Albuquerque, New Mexico

BACHELOR OF SCIENCE, NURSING 1984

Bradley University, Peoria, Illinois

Licensures & Certifications

REGISTERED NURSE (Current)

CERTIFIED HOSPICE & PALLIATIVE CARE NURSE (Current)

CERTIFIED HOSPICE COMPLIANCE PROFESSIONAL (current)

CERTIFIED HOSPICE & PALLIATIVE CARE ADMINISTRATOR

CERTIFIED PSYCHIATRIC & MENTAL HEALTH NURSE

LICENSED LIFE, HEALTH & ACCIDENT INSURANCE AGENT

LICENSED NURSING HOME ADMINISTRATOR, STATE OF NEW MEXICO

LICENSED THIRD PARTY ADMINISTRATOR, STATE OF NEW MEXICO

Employment

HOSPICE REGISTERED NURSE OCT. 2021 to PRESENT Presbyterian Healthcare Services

Responsible for care of acute inpatient hospice patients, Provide compassionate symptom management to patients at the end of their lives as well as extensive emotional support and education to patients and their loved ones.

DIRECTOR OF CLINICAL SERVICES/QUALITY ASSURANCE OFFICER MAR. 2018 to PRESENT Hospice of New Mexico

Responsible for oversight of clinical hospice services, staff orientation, clinical hospice and palliative care education, Quality Assessment/Performance Improvement (QAPI), regulatory oversight, compliance, policies and procedures, infection control and documentation. Currently PRN status.

HOSPICE/PALLIATIVE/REHAB CLINICAL EDUCATOR Feb. 2015 to Mar.2018

New Mexico VA Healthcare System,

Responsible for clinical education of nurses & interdisciplinary team on hospice/palliative/rehab unit and hospital floors/units. Coordinator No Vet Dies Alone and Escort Programs. Facilitator Life Sustaining Treatment Decisions Initiative and Vets’ Advance Directives Clinic.

AFTER-HOURS ON-CALL NURSE Apr. 2011 to Dec. 2014

Presbyterian Home Health and Hospice

After-hours on-call responsibility for all urgent patient needs, deaths, evaluations, emergency room consults,

first visits, tuck-in visits and those not able to be seen during day for Hospice, Home Health, Hospital at Home and Medical House Calls patients. Total combined average daily census between 800 and 1,000. 7 nights on -

7 nights off schedule with triage nurse managing all calls.

DIRECTOR/ADMINISTRATOR Nov. 2010 to Apr. 2011

Altura Hospice Services, LLC

Start-up of new hospice. Developed all policies and procedures, QA/PI program, volunteer program, bereavement program, new employee orientation, admission/discharge/death protocols and associated forms, patient/family education forms, marketing and public relations materials. Applied and completed paperwork and submitted programmatic and financial materials to State of New Mexico, Palmetto GBA/CMS, and the Accreditation Council for Healthcare and prepared organization for accreditation process. Drafted and negotiated contracts with Medical Director, nursing homes, ambulance company, mobile radiology companies, answering service, supply and DME company, labs, pharmacy management company and others. Owner terminated pursuit of hospice week of first expected patients due to planned sale of his home health care agency to organization with an existing hospice.

INTERIM DIRECTOR OF CLINICAL SERVICES Aug. to Nov. 2010 Hospice of the Sandias, Clovis, New Mexico

Consultative/itinerant position accountable for training, mentoring and temporary oversight related to leadership, clinical excellence, performance improvement, regulatory and eligibility compliance, professional development, and census growth, the ultimate goal of which was to leave the Clovis site skilled and proficient at the branch level, and well-positioned to compete and grow in the east-central New Mexico market.

DIRECTOR OF QUALITY & COMPLIANCE 2008 to 2010

Ambercare Hospice, Albuquerque, New Mexico

Developed and was responsible for overseeing Quality Assessment/Performance Improvement (QA/PI) program, assuring adherence to Medicare Conditions of Participation (CoPs) and other applicable State and Federal guidelines, evaluating and improving delivery of hospice care, evaluating and developing system for improvement of employee satisfaction/recruitment and retention, and orienting and training all hospice team members for 8 hospice branches statewide.

REGISTERED NURSE/CASE MANAGER 2004 to 2007

Vista Care Hospice, Albuquerque, New Mexico

Responsible, along with the Interdisciplinary Team (IDT), for the coordination of the plan of care and provision of services focused on the physical, psychosocial and spiritual needs of patients and their loved ones at the end of life. Also provided community education around end-of-life, grief and loss, and caregiver issues.

SNF ADMINISTRATOR/DIRECTOR OF PSYCHIATRIC SERVICES 2001 to 2004

St. Joseph Healthcare/Ardent Health Services, Albuquerque, New Mexico

Initially responsible for all clinical, community, supervisory and financial operations for twenty-two bed geropsychiatry and twenty-two bed skilled/long term care unit at West Mesa facility. Subsequently developed and directed psychiatry consultation service for St. Joseph hospitals and clinics. At the time of Ardent acquisition developed and directed inpatient and geriatric psychiatry center at Albuquerque Regional Medical Center.

INSTRUCTOR 2000 to 2005

University of St. Francis, Albuquerque, New Mexico

Intermittent adjunct faculty for Physician Assistant program lecturing on topics related to geriatrics and end-of-life care, and previously on topics related to psychiatric evaluation and treatment. Prior to program closure, was also instructor for course entitled, “Health Care Management” in the Master of Healthcare Administration program.

PROJECT MANAGER 2000 to 2001

Aspen Behavioral Health, Albuquerque, New Mexico

Created system and trained providers in NM Region 5 /Substance Abuse/Chemical Dependency treatment funding program. Supervised utilization management and electronic entry for fiscal intermediary reimbursement via Department of Health contract with Presbyterian Medical Services and subcontract with Aspen.

DIRECTOR OF BEHAVIORAL HEALTH 1996 to 1999

Presbyterian Healthcare System, Albuquerque, New Mexico

Clinically, fiscally and operationally responsible for all behavioral health services including psychiatric consultation service, intensive outpatient program, and forty-two bed inpatient psychiatric and substance abuse facility for children, adolescents and adults. Educated mental health and medical providers internally and in community on topics related to mental health and illness, crisis intervention, and the mental health code.

PSYCHIATRIC CONSULTANT 1993 to 1996

Charter-Heights/St. Joseph Healthcare, Albuquerque, New Mexico

Contracted by Charter-Heights to perform emergency and routine psychiatric and substance abuse consultations and disposition recommendations to non-psychiatric physicians on patients in the St. Joseph hospitals, emergency rooms and physicians’ offices and clinics.

ABORTION NURSE AND EDUCATOR 1995 TO 1996

Abortion and Reproductive Services (ARHS) Albuquerque, New Mexico

Obtained bloodwork and provided education in clinic on pre-procedure day, and provided medical care, emotional support and post-operative instructions as abortion procedure recovery room nurse. Part time, 2 days a week.

PSYCHIATRIC CONSULTATION COORDINATOR 1991 to 1993

Heights Psychiatric Hospital, Albuquerque, New Mexico

Developed and directed psychiatric consultation service for children, adolescents, adults and families in local general hospital floors and emergency rooms, physicians’ offices, schools and long term care facilities. Provided professional and community education on variety of psychiatric topics around state of New Mexico.

CRISIS NURSE/GEROPSYCHIATRY CHARGE NURSE 1984 to 1991

University of New Mexico Mental Health Center, Albuquerque, New Mexico

As crisis nurse, responsible for emergency psychiatric evaluation, crisis intervention, diagnostic impression, disposition and treatment recommendations in public psychiatric emergency room; also accountable for training and supervision of UNM medical students and interns in area of emergency psychiatric evaluations/lethality determination. As geropsychiatry charge nurse, responsible for nursing care, treatment planning and staff supervision on acute inpatient geriatric psychiatry unit. Additionally served as part-time shift supervisor for all inpatient units at Mental Health Center during this time.

Professional Organizations, Activities and Publications

Nominee, New Mexico Nurse Excellence Award for Nursing Education and Academia, New Mexico Center for Nursing Excellence, 2017

Recipient, “Support to Volunteers” Award at NM VA Medical Center for Coordination of “No Veteran Dies Alone” program, 2016

Co-author, Rumsey, C. & Hopkins, E. (2020) Case management for Southwestern Hospice Organization: Process improvement plan. Journal of Hospice and Palliative Nursing 22(1), 26-32

Contributor, Shagam, J.(2013) An unintended journey: A caregivers guide to dementia

Presenter, Many Local, National and International Organizations (including Shanghai, China) on End-of-Life/Hospice and Palliative Care, Medical Aid in Dying, Dementia, and Mental Health

Member, Hospice and Palliative Nurses Association (HPNA)

Member, National Hospice and Palliative Care Organization (NHPCO)

Member, Compassion & Choices Albuquerque Action Team

Member, New Mexico End of Life Options Coalition

Volunteer, The Conversation Project

Volunteer, Chevre Kaddisha of Jewish Federation (Holy Washing of Jewish Bodies in Preparation for Burial)

Volunteer Planned Parenthood Postcard Campaign, Member/donor Planned Parenthood

Ordained Minister/Officiant, Universal Life Church

Former Member, Museum of the American Military Family Board of Directors

Former Member, Jewish Family Service, Board of Directors

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