Rebecca Hull

My name is Rebecca Hull and I would love to further my career with your company.

Irvine, KY 40336

advb66@r.postjobfree.com

+1-606-***-****

I am an expert in customer service, Microsoft applications, and supervising teams. I currently work remotely for my company but I want to take advantage of my education and experience. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Team Lead/customer Service Representative Specialist LL Conduent - Lexington, KY

May 2022 to Present

2. Taking care of customers needs first call resolution 3. Study updated processes

4. Answer any and all new team members question l

5. Communicate with my supervisor

6. Keep updated with new processes and inform my team members. 7. Be able to work virtually from home and take phone calls from customers. 8. Interpersonal skills manager skills goal oriented meet Suites 9. Problem solving, retrieve resources online, and taking customers order/checking statu Of orders Woodspring Suite

Front Desk/NIGHT AUDITOR

Correspond with guest who are going to be extending their stay or checking out. Posting payments in guests accounts taking care of their overall needs As a auditor I close the business day and run the reports General cleaning Pass on any information to the next front desk agent about if anything happened the night before with the guests

10/10 – 12/12

Concession Stand Manager

Natural Bridge State Resort - Slade, KY

March 2011 to October 2014

1. Managed monies on a day-to-day basis to includes deposits, daily cash drawers, employee drawer allotments

2. Maintained crew, hiring process and scheduling

3. Inventory and stock

Sorter

Amazon.com - Irvine, KY

November 2010 to January 2011

1. Assembled customer orders per request in a timely manner; Quality assurance of outgoing products and of orders

2. Maintained daily quotas of outgoing shipments; Worked with a team of goal oriented co-workers Supervisor

Wendy’s Restaurant - Irvine, KY

October 2004 to October 2010

1. Customer services always a #1 priority; Supervise evening shift, minimum of 6 employees per shift 2. Encourage promotional activities; Maintained employee cash drawers and receipts per shift 3. Deposits and bank transactions; Maintained weekly and monthly inventory, order food and supplies per need

4. Training new hires on procedures per area; Maintained the facility Night Auditor

Woodspring Suites - Lexington, KY

January 2007 to June 2010

I created nightly reports

I checked the reports to make sure they were all correct I checked customers into their rooms

I made reservations

I checked customers out

Scanned in reports

Light household cleaning

Counting down deposits

Office Manager

America’s CARMART - Winchester, KY

March 1999 to September 2004

1. Corresponded with customers who needed vehicle repairs or were in default on their current loans 2. Sold 6 vehicles in a month’s timeframe

3. Persuaded customers to attend refinance meetings and other collection obligations 4. Collected and managed payments from customers and vendors using company specific software Assembly Operation

Continental Metal Specialty - Stanton, KY

October 1993 to January 2003

Trained and certified in OSHA rules and regulations; member for the Standard of Operating Procedure assurance group

Inspections of end-of-line procedures; quality assurance; Assembled laser printers Education Education

Diploma in Business Administration

National College - Richmond, KY

November 2019 to November 2019

Family Science Associate of Arts Degree

Bluegrass Community College - Winchester, KY

May 2006 to May 2008

Skills

• Microsoft Excel, PowerPoint, Access, and Windows General office duties

• Quality assurance

• Administrative experience

• Operating systems

• Help desk

• Active Directory

• Microsoft Outlook

• Technical support

• Computer networking

• Microsoft Windows Server

• Assembly

• Word processing

• Data entry

• Oracle

• Phone etiquette

• Remote access software

• Desktop support

• VMWare

• Computer operation

• Accounting

• Leadership

• VoIP

• Network support

• LAN

Languages

• English - Expert

Certifications and Licenses

Food Handler Certification

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