Service Representative Data Entry
Resume:
Rebecca Hull
My name is Rebecca Hull and I would love to further my career with your company.
Irvine, KY 40336
***************@*****.***
I am an expert in customer service, Microsoft applications, and supervising teams. I currently work remotely for my company but I want to take advantage of my education and experience. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Team Lead/customer Service Representative Specialist LL Conduent - Lexington, KY
May 2022 to Present
2. Taking care of customers needs first call resolution 3. Study updated processes
4. Answer any and all new team members question l
5. Communicate with my supervisor
6. Keep updated with new processes and inform my team members. 7. Be able to work virtually from home and take phone calls from customers. 8. Interpersonal skills manager skills goal oriented meet Suites 9. Problem solving, retrieve resources online, and taking customers order/checking statu Of orders Woodspring Suite
Front Desk/NIGHT AUDITOR
Correspond with guest who are going to be extending their stay or checking out. Posting payments in guests accounts taking care of their overall needs As a auditor I close the business day and run the reports General cleaning Pass on any information to the next front desk agent about if anything happened the night before with the guests
10/10 – 12/12
Concession Stand Manager
Natural Bridge State Resort - Slade, KY
March 2011 to October 2014
1. Managed monies on a day-to-day basis to includes deposits, daily cash drawers, employee drawer allotments
2. Maintained crew, hiring process and scheduling
3. Inventory and stock
Sorter
Amazon.com - Irvine, KY
November 2010 to January 2011
1. Assembled customer orders per request in a timely manner; Quality assurance of outgoing products and of orders
2. Maintained daily quotas of outgoing shipments; Worked with a team of goal oriented co-workers Supervisor
Wendy’s Restaurant - Irvine, KY
October 2004 to October 2010
1. Customer services always a #1 priority; Supervise evening shift, minimum of 6 employees per shift 2. Encourage promotional activities; Maintained employee cash drawers and receipts per shift 3. Deposits and bank transactions; Maintained weekly and monthly inventory, order food and supplies per need
4. Training new hires on procedures per area; Maintained the facility Night Auditor
Woodspring Suites - Lexington, KY
January 2007 to June 2010
I created nightly reports
I checked the reports to make sure they were all correct I checked customers into their rooms
I made reservations
I checked customers out
Scanned in reports
Light household cleaning
Counting down deposits
Office Manager
America’s CARMART - Winchester, KY
March 1999 to September 2004
1. Corresponded with customers who needed vehicle repairs or were in default on their current loans 2. Sold 6 vehicles in a month’s timeframe
3. Persuaded customers to attend refinance meetings and other collection obligations 4. Collected and managed payments from customers and vendors using company specific software Assembly Operation
Continental Metal Specialty - Stanton, KY
October 1993 to January 2003
Trained and certified in OSHA rules and regulations; member for the Standard of Operating Procedure assurance group
Inspections of end-of-line procedures; quality assurance; Assembled laser printers Education Education
Diploma in Business Administration
National College - Richmond, KY
November 2019 to November 2019
Family Science Associate of Arts Degree
Bluegrass Community College - Winchester, KY
May 2006 to May 2008
Skills
• Microsoft Excel, PowerPoint, Access, and Windows General office duties
• Quality assurance
• Administrative experience
• Operating systems
• Help desk
• Active Directory
• Microsoft Outlook
• Technical support
• Computer networking
• Microsoft Windows Server
• Assembly
• Word processing
• Data entry
• Oracle
• Phone etiquette
• Remote access software
• Desktop support
• VMWare
• Computer operation
• Accounting
• Leadership
• VoIP
• Network support
• LAN
Languages
• English - Expert
Certifications and Licenses
Food Handler Certification
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