Back Office Loan Administration Manager Construction Coordinator

Janet L. Williams

Greenville, SC

864-***-**** ************@*****.*** www.linkedin.com/in/janetl-williams

Summary: Accomplished and organized Management Professional with 20+ years’ industry experience

Known for developing processes and procedures to increase efficiency and improve profitability

Proficient In:

Policy/Procedure Development

Project Management

Compliance-Driven

Teambuilding

Detail-Oriented

Active Listening

Experience:

2000 – 2022 Purpose Financial / Advance America

One of the nation’s leading providers of financial services operating over 1,400 locations

Back Office Loan Administration Manager, 2012 – 2022

Provided back-office support for corporate office and 1200+ locations

Increased revenue $1M annually by developing and enhancing Consumer Credit Counseling service

Partnered with IT department to implement debit card payment program, resulting in 8.4% reduction in receivable delinquency and 18% increase in overall collections

Contributed to $10M completion of debt sales by auditing debt sale extract for errors, reconfiguring into required format, and downloading into broker’s system

Recommended conversion from paper letters to emails/text messages, resulting in $25K initial monthly savings

Served as key member of Decommissioning Team and assisted with conversion of 9 point of sale (POS) systems into 1 new POS system

Responsible for operating virtual centers by performing storefront activities for vacated states nationwide

ensured federal and state regulatory compliance

processed customers’ final payments and legally required paperwork

Selected as Project Manager to oversee Collection Letter vendor conversion process

Administered automated collection letter and monthly audit process entailing 168 letters in 28 states; oversaw database repository

Improved efficiency and streamlined operations by creating corporate policies and procedures

Facilities/Construction Coordinator, 2004 – 2012

Facilitated new location buildouts and remodeling projects nationwide

Saved $60K monthly by auditing trash services for 2400 store locations and eliminating redundancies

Utilized work order maintenance software to approve invoicing and track monthly maintenance and service orders for 800 stores

Reviewed lease contracts and coordinated with landlords, ensuring timely and accurate completion of repairs

Oversaw remodeling contractors for existing and new store locations, ensuring pulling of permits and adherence to deadlines

Established utilities and business licenses for 20+ new locations monthly

District Manager, 2000 – 2004

Responsible for 15 stores in Upstate South Carolina

Awarded Most Improved Division

increased revenue by improving marketing and expanding customer base

reduced bad debt by enhancing collections process

Conducted monthly store audits, ensuring compliance with company policies and state and federal laws

Responsible for human resources functions including hiring, terminating, and administering corrective action

Developed and provided guidance to 15 store managers

Recognized for outstanding performance and leadership abilities

consistently received Branch of the Quarter for maintaining positive revenue and bad debt below 6%

promoted from Operations Center Manager

Education: Bachelor of Science in Technical Management with a Major in Accounting, Devry University, Naperville, IL

Dean’s List 4 semesters, average GPA 3.27

Technology: Microsoft Office, proprietary systems, POS systems

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