MICHAEL D. UNDERWOOD

**** ***** ****

Bryant, AR 72022

Email: advb5p@r.postjobfree.com

501-***-****

OBJECTIVE:

To pursue a career within an organization where my talents, skills, and experience can be beneficial and ultimately lead to further advancement opportunities.

SKILLS AND QUALIFICATIONS:

Fast Food Experience

Director Experience

Retail Manager Experience

Over 30 years in the Culinary Field

Dietary Management Experience

Ability to Multi-Task

Organized, detail oriented

Dependable, dedicated to quality performance on the job

Supervisory, management, director experience

Learns quickly, interprets information accurately, applies knowledge effectively

Purpose Driven

EXPERIENCE:

November 2021-current- Production Manager- St. Vincent Hospital- Little Rock, AR

Oversees production and coordinates activities ensuring proper standards, resources and items are used correctly

Ensures foods follow all food and safety measures

Plan & organize schedules

Train, oversees, and manages kitchen personnel

Ensure health and safety regulations

Adhere to quality control standards

Oversee day to day operations ensuring optimal product quality

Set and implement standards, procedures and process to maintain high quality foods and service

Ensure all food have correct recipes and staff follows accordingly

Keep track of waste & food production

Create work shifts ensuring all food production areas are adequately staffed

Maintain inventory to effective menu plan

Ensure all company regulation and complied to

June 2019- Oct.2021- Director of Food Services- Drew Memorial Hospital- Monticello, AR

Direct interaction with onsite client

Mange both FOH & BOH

Manage departmental budget & payroll daily

Manage Point of Sales

Created Food safety programs to meet the food and safety requirements

Directly oversee food service with patients, employees & visitors

Ensured all food compliances were followed accurately

Developed cost effective menus that maintain nutrition integrity and meet all local state and federal guidelines

Prepared specification for the purchase of food supplies and equipment to stay within budgets

Record keeping of all sanitations and safety regulations

Ensured all dietary restrictions were accurate

Weekly Operating Reports

Direct Deposits

Provided strategic input towards things that affect the department

Communicated with other departments on resolving issues

Profit/Loss Report

Ensure efficient and timely production of food

Implement & control production sheets

Conduct inventory

Manage Waste

Manage dish team

Manage receiving team

Ensure that food orders are within budget

Ensure quality control

Respond efficiently & accurately to associates and customers concerns

Ensure any special food request or ordered

Regularly review food quality brought in by vendors

Communicate regularly with vendors regarding new or current products

August 2017-June 2019- Outlet Retail Manager (Chick-fila, Starbucks, Concessions, Pizza Hut) Pine Bluff Arkansas

Direct interaction with director

Ensure all foods are according to recipes or production sheets

Ensured all safety & sanitation standards are followed

Ensure efficient and timely production of food

Implement & control production sheets

Conduct inventory

Control Wasted and proper production of foods

Ensure that food orders are within budget

Ensure quality control

Respond efficiently & accurately to associates and customer concerns

Ensure any special food request or ordered

Regularly review food quality brought in by vendors

Communicate regularly with vendors regarding new or current products

Order foods

June 2017-August 2017 - Director Support Lake Jackson, Texas

Direct interaction with onsite client

Directly oversee food service with patients, employees & visitors

Ensured all food compliances were followed accurately

Helped to create menus

Record keeping of all sanitations and safety regulations

Ensured all dietary restrictions were accurate

Weekly Operating Reports

Direct Deposits

Provided strategic input towards things that affect the department

Communicated with other departments on resolving issues

Profit/Loss Report

Ensure efficient and timely production of food

Implement & control production sheets

Conduct inventory

Manage Waste

Manage dish team

Manage receiving team

Ensure that food orders are within budget

Ensure quality control

Respond efficiently & accurately to associates and customers concerns

Ensure any special food request or ordered

Regularly review food quality brought in by vendors

Communicate regularly with vendors regarding new or current products

2015- 2017- ARAMARK- Production Manager Arkansas Children’s Hospital

Ensure efficient and timely production of food

Implement & control production sheets

Conduct inventory

Manage Waste

Manage dish team

Manage receiving team

Ensure that food orders are within budget

Ensure quality control

Respond efficiently & accurately to associates and customers concerns

Ensure any special food request or ordered

Regularly review food quality brought in by vendors

Communicate regularly with vendors regarding new or current products

2006-2015 ARKANSAS CHILDREN’S HOSPITAL -Retail Supervisor

Duties include:

Maintain and create an atmosphere of Customer Service

Trains workers on their duties and assigns and coordinates work of staff to promote and efficient operation

Maintains compliance with established standards of operation for services focusing on food handling, storage, prep and serve, perishable food products following ServSafe and HACCP guidelines

Implements disciplinary actions where necessary. Completes performance evaluations

Demonstrate floor leadership in retail, production, and patient services as required

Adhere to safety and sanitation regulations pertaining to Joint Commission, OSHA, ServSafe, and local health standards

Provide assistance where necessary affiliated with cash handling

Ability to read and interpret procedural documents and write accurate routine reports and correspondence

Ability to use MS, Word, Excel

2005-2006 FAR OAKS RETIREMENT CENTER

Dietary Manager

Adhere to safety and sanitation regulations pertaining to Joint Commission, OSHA, ServSafe, and local health standards

Handling of Ordering, Inventory

Hiring & Firing of Associates

Creates scheduling

Ability to read and interpret procedural documents and write accurate routine reports and correspondence

Ability to use MS, Word, Excel

2001-2005 RIVERCREST HEALTHCARE

Dietary Manager

Adhere to safety and sanitation regulations pertaining to Joint Commission, OSHA, ServSafe, and local health standards

Handling of Ordering, Inventory

Hiring & Firing of Associates

Creates scheduling

Ability to read and interpret procedural documents and write accurate routine reports and correspondence

Ability to use MS, Word, Excel

1996-2001 DOW JANITORIAL (Part-time)

Cleaning Supervisor

Supervise Cleaning Crew

Ensure that all areas were detailed thoroughly

1991-1996UAMS

Stock Clerk

Inventories, stores, prices, and restocks merchandise displays in retail store: Takes inventory or examines merchandise to identify items to be reordered or replenished.

Requisitions merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.

Receives, opens, and unpacks cartons or crates of merchandise, checking invoice against items received.

Stamps, attaches, or changes price tags on merchandise, referring to price list.

Stocks storage areas and displays with new or transferred merchandise.

Cleans display cases, shelves, and aisles.

1989-1991 LITTLE ROCK SCHOOL DISTRICT

Bus Aide

Ensure school kids safety whole traveling on bus routes

Monitor kids behavior while riding bus

Follows and ensures mandated child restraint devise procedure are practiced

Assures that bus driver is not distracted while driving

1989-1989 Scallions Restaurant

Prep Cook

Assist cooks in preparation of service items

Maintains compliance with established standards of operation for services focusing on food handling, storage, prep and serve, perishable food products following ServSafe and HACCP guidelines

Adhere to safety and sanitation regulations of work area

1986-1988Eddie’s Café

Greet guests and make them feel comfortable.

Learn menu items and be able to describe them appropriately to guests.

Take beverage and food orders.

Deliver beverages and food in a timely manner.

Check-in with guests to ensure that everything is going well.

Clear dirty dishes from table.

Refill beverages throughout the meal.

Deliver guest’s bill and thank them for dining at the restaurant.

Work with other servers and be a team player.

Run Micro system and run server reports

1981-1986 Jacques & Suzanne Restaurant

Waiter & Busboy

Greet incoming customers

Clean & sanitize table after guest leave

Assist the waiter in service of guest

ACHIEVEMENTS/HONORS:

Supervisor of the Month, Leadership Award, Teamwork Award, Crossing the Creek Award, Safe-Serve Certified

EDUCATION:

Parkview Senior High, Little Rock, Ar 1981 Graduate

Univ. of Florida- Certificate in Dietary Management- Gainsville Florida

REFERENCES:

Provided Upon Request

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