SM

Sofia Mafrouz

Professional Summary

Project Management & UX Design Certified with a diverse background in project management, programming, and business. An avid learner and problem solver with a people-oriented and user-centric mindset who's demonstrated a successful record of embracing new challenges and skill in reducing inefficiency. Always seeking opportunities to provide high value and make a positive impact. Self-motivated, detail-oriented, organized, ambitious, reliable, curious, and proactive by nature. Eager to re-enter the professional world after taking a career sabbatical to raise my son, during which I started a small business. Work History

The Curl With A Camera - Founder

10/2020 - Current

FIS - Systems Integration Developer

01/2018 - 02/2019

Built and grew the business by developing key operational initiatives to drive and maintain substantial business growth.

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Conducted target market research to scope out industry competition and to develop a differentiation strategy.

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Designed a website and built a pricing structure that meets clients' different needs and budgets.

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● Streamlined all processes for a seamless customer-centric experience. Focused on assessing, understanding, and catering to clients' needs- contributing to a high-value, unique and bespoke customer experience.

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● Collaborated with businesses on projects that make a human impact. Helped a local animal rescue organization raise funds to stay operational during the pandemic by giving away free services.

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Applied newly acquired programming skills in C# to build both front- end and back-end application functionalities and improve existing ones following the Scrum methodology.

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● Redesigned UI for an improved user experience.

Collaborated with stakeholders to automate daily tasks, reducing human error and implementation time by up to 90%.

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Identified pain points and areas of improvement from interactions with application users, aligned them with project and business goals,

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advb51@r.postjobfree.com

904-***-****

St John's, FL 32259

Certifications

Project Management Certifications-

Sept 2022 to Now

Credential ID WTRBSYZCA3GF

Credential ID 9Y432EFKA2VB

Credential ID 2PWVNB4NAC3G

Credential ID CS9LCAQ8XFVF

Credential ID DF9E45554A7Q

Foundations of User Experience Design-

Sept 2022

Credential ID DKNCZ6KA25CP

ITIL Service Management - 2016

Credential ID HF421X

Languages

English

Native or Bilingual

French

Native or Bilingual

Arabic

Native or Bilingual

FIS - Cloud Project Manager

04/2016 - 01/2018

FIS - Graduate Consultant

01/2016 - 04/2016

Southeastern Grocers - Promotions Specialist

10/2014 - 12/2015

discussed them with the team, and translated them into user stories in the project backlog. Overtime, this has created a higher sense of involvement and increased feedback from users.

Troubleshot incidents reported by end-users and helped plan and schedule system changes to provide permanent solutions.

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Successfully orchestrated IT projects, upgrades and migrations following the iterative and incremental Scrum methodology.

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Facilitated Scrum events – sprint planning, backlog grooming on JIRA, daily scrums, sprint reviews and retrospectives.

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Worked closely with stakeholders and teams to gather requirements, assess and mitigate risks, and identify opportunities for improvement.

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Guided Scrum teams to stay on scope, meet deadlines, and navigate unexpected events with flexibility and cooperation all while continuously producing high-value deliverables.

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Managed stakeholder relationships and expectations throughout the lifecycle of the projects by understanding their needs, communicating progress, and revising the projects' road map.

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Conducted functional and unit testing to ensure successful software deployments.

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Led trainings and wrote documentation for FIS clients and internal teams to demo new functionalities and changes after major system upgrades.

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Took ownership and led process and product improvement initiatives to improve users' experience with the IT Service Management Software BMC Remedy.

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Successfully led a team of graduate consultants during a workflow project around Accounts Receivable Software GetPaid.

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Demonstrated interpersonal skills and strong work ethic by enrolling the highest number of vendors among peers.

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Scored over 92% total in tests, assignments, and presentations during training weeks, maintaining first rank during the graduate consultant program.

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Saved over $70,000 in 12 weeks by eliminating redundancy and improving process.

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Demonstrated saving strategy to senior management and trained peers to do the same within their departments.

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Managed, maintained and negotiated vendor contracts, analyzed sales reports and forecasted product movements.

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Proofread and approved weekly versions of customer-facing materials to ensure 100% accuracy.

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Skills

Strong Communication and

Interpersonal Skills

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● Agile Project Management

● Risk Management

● Time Management

● Problem-solving

● Adaptability

● Negotiation

● User Acceptance Testing (UAT)

● User Experience (UX)

● Software Testing and Validation

● Data Storage and Retrieval

● SQL Server Reporting

Education

06/2013

Al Akhawayn University in Ifrane

Morocco

Bachelor of Arts: Communications Major

& Business Minor

● 3.86 GPA

● Ranked in Top 5% of class

● Graduated Summa Cum Laude

Awarded Second Best Capstone Project

in the Communications Studies

Program

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● Scholarship Recipient

Extracurricular Activities: Dance

Instructor, Event Planner and Resident

Assistant

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Active Travel and Photography Club

Member

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