Salesforce Developer
Resume:
PRIYANKA MUSUKU
advb4j@r.postjobfree.com
SUMMARY
• About 11 years of IT experience with an emphasis on business analysis, design, development and support of Salesforce CRM and Siebel CRM Applications in Service, Marketing and Sales domains
• Experience in Administration, Configuration and Customization of Salesforce Classic and Lightning platforms.
• Comprehensive knowledge of Software Development using Waterfall, Agile, Scrum and lean Kanban methodologies
• Experience in understanding the needs of business users, analyzing the business process and design Salesforce data model using standard objects, creating custom objects, creating the relationships like lookups and Master-Detail with Junction objects
• Expertise in developing Salesforce.com applications using APEX language – Standard and Custom Controllers, Controller Extensions and Triggers
• Developed UI components using Visualforce Pages, Aura and Lightning Web Components
• Used Lightning Data Service to perform CRUD operations.
• Created multiple Lightning Components, added custom styling using CSS to make the Lightning component look and feel better
• Experience in using different data tools like Data Loader, SOSL/ SOQL Workbench.
• Implemented picklist fields, formula fields, field dependencies and Validation Rules
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects
• Configured Reports and Dashboards for business users and sales team, developed custom reports using Visualforce pages and Lightning components.
• Good experience in preparing package.xml file for deploying applications from Sandbox to Production
• Developed Test classes and Test methods to ensure maximum code coverage
• Created Workflow Rules and defined actions like Tasks, Email alerts, Outbound Message and Field updates.
• Implemented best practices to meet governor limits.
• Created Communication templates used for Email alerts based on Text, HTML and Visualforce types.
• Developed Batch Apex classes and scheduled them using Schedulable interface
• Implemented Web-to-Case for capturing Cases that customers create in eCommerce portal
• Collaborate with different teams to solve any gaps/ issues by managing deadlines and resources
• Provided support during SIT (System Integration Testing), Regression and UAT (User Acceptance Testing) by providing the test data, analyzing and clarifying the issues as necessary and supported the users as a post go- live process
• Triage Production issues, determine the root cause and resolved them CERTIFICATES
• Salesforce Certified Administrator
• Salesforce Certified Platform Developer I
• AWS Certified Developer Associate
• Six Sigma Green Belt certificate
• Patent# US11182766: Network Addressability by GPS-RTK TECHNICAL SKILLS
Salesforce
Technologies
Apex Classes, Triggers, SOQL, SOSL, Visualforce Pages, SOAP and REST WebServices, Workflows, Process Builders, Flows, Aura and LWC Salesforce Tools Data Loader, Workbench, VS Code, Welkin Suite Web Development HTML, CSS, JavaScript, XML, JSON
Other Tools/
Languages
C, C++, Java, MS Office, G-Suite, Splunk, JIRA, Confluence, Stash/ Bit Bucket/ GIT, Jenkins, AWS, Flosum
Databases Oracle DB, SQL Server, IBM DB2
Web Services SOAP, REST, WSDL, XML, JSON
EXPERIENCE
American Advisor’s Group, Irvine
Senior Salesforce Developer 03/21– till date
Salesforce Sales Cloud, Financial Services, Lightning Components
• Designed, developed, tested and deployed custom applications using Lightning Components, Apex classes and Apex triggers as per business needs.
• Converted Workflows and Process Builders to Flows and merged them for better performance.
• Built custom lightning page for CSRs using LWC and Aura components, communicated between components with Events and Pubsub model.
• Configured Dynamic Forms to hide a group of fields based on user’s input.
• Implemented a launchpad component with links to different websites and REST API call to send information.
• Created custom Rest services for Lead creation and Lead conversion.
• Worked on Process Builders, Record triggered Flows, Auto-launched and Screen flows, installed a few packages like ShowToast and NavigateEverywhere for Flows.
• Performed Admin tasks like creating roles, profiles, users, Workflows, Pagelayouts. Validation Rules, Reports and Dashboards.
• Used Welkin Suite as IDE and Flosum for deployments
• Imported, exported and deleted data using DataLoader and used Postman for Rest Services testing.
• Created Lightning Apps using Lightning design system, App Builder and other lightning component features
• Written reusable functions in Helper to minimize the code in lightning controllers.
• Created batch classes and scheduled jobs to automate the mass data updates. BioIQ, Atlanta
Senior Salesforce Developer 05/19 – 03/20
Salesforce Service Cloud, Sales Cloud, Einstein Bot, REST, SOQL
• Built custom Reports in Visualforce and also using Lightning components.
• Implemented custom functionality using Standard Controller, Apex Controller classes and Controller Extensions.
• Used Process Builder to implement auto-update fields on child based on criteria defined on Parent object
• Developed UI tabs using Lightning components and converted Visualforce pages to lightning experience
• Designed and developed Apex classes and Triggers for various functional needs in the application.
• Written SOQL, SOSL relationship queries in apex class to retrieve optimized data from sObjects
• Developed apex REST webservice classes for integrating salesforce with java-based application and supported response in JSON and XML format.
• Implemented Chat functionality for the agents to receive incoming chat request
• Invoked apex code from Einstein Bot Dialogs to retrieve data from salesforce based on the Chat input value and send the response message back to chat window on front end portal automatically.
• Created custom objects, fields, tabs, dependent picklists, Page layouts and validation rules.
• Written apex unit test classes for triggers and apex classes to meet 75% code coverage
• Used Visualforce components like Form, PageBlock, PageBlockSection, CommandButton, ActionSupport, ActionFunction, PageBlockTable and Repeat
• Created Workflow rules and defined related tasks, email alerts and field updates to implement business logic.
• Used Data loader to load the data from legacy systems into Salesforce
• Configured Reports for Sales needs and Dashboards to present the reports according to user profiles. Verizon Connect, Atlanta
Senior Member of Technical Staff - Systems Anly & Prog (Salesforce Developer) 12/15 – 03/19 Salesforce Service Cloud, SOAP, REST, SOQL
• Attended Elicitation sessions for gathering business requirements and gave technical feasibility/ solutions accordingly
• Developed UI components using Lightning and Visualforce Pages, HTML, java script and CSS
• Created Lightning Component events and handled the event in parent component
• Worked on Standard Controller, APEX Controller and Controller Extension for Visual Force Pages.
• Written SOQL and SOSL queries to retrieve data from different related objects
• Designed, developed and deployed APEX Classes and webservices for various functional needs within the application.
• Created and defined lookup and master-detail relationships on the objects and created junction objects to establish many-many relationship among objects
• Created batch classes and scheduled jobs to automate the Vehicle data load.
• Configured Roll-up summary fields, picklist fields
• Consumed WSDL and generated salesforce Apex stubs for outbound calls to external application from salesforce
• Configured process builder and associated various actions on objects for business automation
• Worked on SFDC administration in creating Lightning tabs, buttons / Quick actions, Workflow rules and Approval Workflow
• Created Email Templates in HTML and Visualforce to include the fields from child level.
• Implemented Picklists, formula fields, field dependencies and Validation rules
• Used Data Loader to import the Device feed into salesforce
• Promoted changes to higher environments using Changesets and ANT tools
• Created profiles and implemented Object level, field-level and record-level security.
• Created various Roles, Page Layouts, Record Types and configured the Permissions based on the Organization hierarchy requirements
• Setup email alerts and Outbound messages to external system via Workflow rules.
• Created Assignment and Escalation rules on Case object to assign Web-to-Cases automatically to Users/ Queues
• Developed Apex REST web services for inbound calls to salesforce for various Standard and custom objects.
• Performed Admin tasks like creating profiles, permission sets, manage users, validation rules, create custom objects and tabs
• Created multiple Reports and Dashboards to display Orders and Cases by status. Propelsys Technologies, Dallas
Programmer Analyst, CRM Projects 08/11 – 12/15
Client: Oracle – Verizon Connect
Siebel eCommunications, Siebel eScript, EAI, SoapUI, XSLT, WSDL/ XSD, Oracle 11g
• Analyzed, designed and developed 32 customer email notifications from Siebel, for every event/interaction that occurs with the Verizon Vehicle device
• Used XSLT to retrieve Customer/Device related data from multiple levels, display dynamically onto the emails
• Automated Siebel Deployment for CICD which includes auto code check-in to GIT, build and migrate SRF, Repository, GenB, app server files, bounce services, activate workflows, products, ADM, cron jobs and clear cache after deployment is complete.
• Automated Campaign Load Launch process to send emails with personalized URLs based on Contract updates
• Archived Service Request Data older than 2 years using PL/ SQL and shell scripts.
• Replaced Siebel native load balancer with 3rd party load balancer to route the user/web service traffic to specific application servers.
• Written Oracle DB Stored procedures, shell scripts and used EIM to process daily feeds scheduled via cron jobs and send an update to external team with the error records.
• Setup LDAP for authentication and Disaster Recovery to switch the environment when there is a failover
• Integrated Siebel Open UI client and Oracle’s Contact Center Anywhere Application using custom postload java script files, JApplet based socket connection and custom swt files
• Integrated with external systems like Intrado, through CCA, to make Emergency/911 calls from the connected Vehicle
Client: BCBS Florida (Sales Process Automation)
Siebel Financial Services, Siebel eScript, Workflows, EAI, MQ Queues, SOAP UI, IBM DB2
• Automated the Group Sales process by using Web Services, eScript and Workflows
• Developed Inbound web services, worked with IOs and DataMaps to transform the internal Siebel structure to external system’s structure, published the WSDL and XSDs to external systems
• Worked on BIP Reports to display the Summary of Benefits and Coverage for the plans chosen by the customer
Client: Verizon (Quote Automation)
Siebel eCommunications, Siebel eScript, Workflows, SQL Server
• Created Pick Applets and MVGs using Links, MVLs and MVFs, configured new Workflow Policies and RCR’s for invoking workflows
• Enhanced business services to automate the quoting process and also to apply automatic discounts by doing look-ups from the Promotion/Product data
• Worked on workflow processes and data maps used for end-to-end inbound interface quotes Client: Bose (Enhance FRAUD check)
Siebel Sales, Siebel eScript, Workflows, Oracle 11g
• Worked on the Services to enhance the existing FRAUD functionality depending upon various rules
• Developed Business Services and workflow processes to vanish the credit card CVV code visible to end customers
Client: Citrix Systems (Prospero Webservices)
Siebel Call Center, Siebel EAI, Siebel eScript, Workflows, SQL Server, SOAP UI
• Developed secured Inbound and Outbound Siebel Web Interfaces over HTTP with the help of custom Business Services, Workflows, EAI Siebel Adapters and Data Maps
• Designed and developed workflow processes to send custom emails to customers when Accounts Merge
• Worked on Creating Repeating Component, Component Request for Batch Jobs
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