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Level Positions Customer Care

Location:
Apex, NC
Salary:
80000
Posted:
February 14, 2023

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Professional Summary

Skills

Experience

KARISHMA VERMA

https://www.linkedin.com/in/karishma-verma/, Cary, NC 27519 USA 919-***-**** advb3z@r.postjobfree.com

Strong data driven Talent Acquisition professional with 12+ years of global experience, specializing in, HR Project Management, Diversity Recruiting, Recruitment Marketing, Recruitment Strategies & Mentoring. A strong history of building world class organizations centered on Hiring and Developing the Best.

ATS Microsoft Office Suite

Campus Recruitment Recruitment Marketing

Recruitment analysis Stategic Sourcing

Diversity Sourcing Pipeline management

HRIS management Headhunting

X-ray searches Boolean Searches

Offer Negotiation Candidate interviews

Statistical report analysis Recruiting strategy development Talent Acquisition Lead 12/2021 to Current

Amazon Web Services – North Carolina, United States Surpassed hiring goal of “Amazon Industry product” & achieved 97% of customer satisfaction rating to date, surpassing team goal by 12% Leading a team of 43 recruiters in “Diversified Sourcing Strategies” for AWS This led to sharp rise in the hire of diversity candidates in Q2(2022) from 2%to 31% Developed and maintained strong working relationships with executives, HR team & hiring managers to influence & deliver a quality assessment & candidate experience through all aspects of recruitment funnel

Redesigned and automated various recruiting process and communication templates in

AWS to support high volume hiring and improve candidate experience Hosted online workshops on linked in AMA (Ask me anything on LinkedIn) and prepared the candidates for Amazon onsite loops

As a result, AWS conversion metrics improved from 64% to 90%, time to hire was reduced from an average of 68 days to 30 days & candidates satisfaction metric showed significant improvement

Mentored new joiners in the sourcing team and ensured they were ramped up within 3 months

Conceptualized & designed the Mobile app that will help recruiters streamline ahigh-touch candidate experience at scale

Created & hosted a series of bitesize, train the trainer sessions for recruiters and designed to upskill knowledge in all key areas including Working backwards, Influencing Upwards, Stake

Holder Management, adopting a data driven approach to recruiting, Advanced level sourcing techniques (headhunting, x-ray searches etc.) as well as more. Sr. Technical Recruiter 07/2020 to 12/2021

VOLT Workforce Solutions Ltd – Cary, NC,, North Carolina, North Carolina, United States Led forecasting for contractor recruitment by coordinating with 17 executives across different departments

Investigated gaps in interview funnel & rewrote job ad content to better reflect talent trends, improving time to hire by 43%

Compiled feedback after interviews & discussed compensation package for perspective hires

Collected job requirements & posted job descriptions on company site, social media

& job boards (indeed& glass door), leading to 23 full time hires within a short time frame of 3 months

Actively involved in sorting the pay discrepancies and any HR related grievances. Recruitment Manager 12/2014 to 12/2015

ASIAN HEART INSTITUTE & RESEARCH CENTER, Hospital – Mumbai, Maharashtra, India Led a team of 12 recruiters to execute diversity recruiting initiatives for built out of four customer care centers supporting over 300k patients Gathered and analyzed metrics to better manage recruitment efforts and processes, to organize training and development initiatives

Prepared the framework & represented the organization at on-campus recruitment events to engage with new prospects, evaluating each to determine which to move forward with the process

Prepared the Campus recruitment for Nursing colleges all across India for 2015 batch.

Senior Recruitment Consultant 04/2013 to 05/2014

SAPREV LIMITED – London, UK

Successfully closed 80% of open, internal senior-level positions for high-profile clientele, focused on their mission and sourcing the right talent, further promoting client satisfaction

Drove organizational talent recruitment program by directing a team of consultants, clearly communicating goals, then laying out step-by-step strategy to pursue and achieve objectives

Leveraged expertise with the applicant tracking system (ATS) to better track and convert prospects to employees, while managing the timeline to deliver before deadlines

Negotiating salaries of the contractors and renewing their contracts based on their performance discussion with the clients.

Recruitment Manager/HR Business Partner 11/2005 to 12/2012 NEILSOFT LIMITED – Mumbai, Maharashtra, India

Independently handled 2 major resource center project “Skanska” & “Colonel Wagner” &

Communicated weekly, progress and roadblocks to the stakeholders including Executive

Management & made recommendations to removing the roadblocks leading to on time & on budget delivery of project

Collaborated with the Business partners and prepared the HR manual for the two resource centers so that the HR functions can be handed over to the dedicated HR in the future

Acted as a key team member to contribute to defining, then executing, company-wide recruitment strategy based on needs and hiring goals Partnered with the business leads to review performance metrics of the employees, which focused on succession planning, talent development and organizational health priorities

Worked with the department heads to understand their talent needs & reduce the time to hire needs by 41% by using the referral strategies Collaborated with senior leadership to draft, revise, and finalize internal procedures, encoding policies into a manual for replication of processes and streamlined efficiency

Led mid-sized team comprised of recruiters and HR professionals, conducting interviews with applicants, negotiating offers, and arranging compensation details Marketed employee referral programs aggressively within Neilsoft, resulting in providing a continuously flowing source of new talents Successfully retained 100% of strategic business unit team members through application of negotiation skills and superb grievance and conflict resolution efforts Led employee orientations and onboarding processes for all departments across organization, resulting in consistency of efforts and implementing policies Assessed critical open positions, then engaged in on-campus events, walk-ins, and other strategies to source and attract talents

Introduced new initiatives such as a walk-in strategy, delivering an additional source Education

Community Service

AUTHORIZED TO WORK FOR ANY EMPLOYER

of prospects from a previously untapped channel

Which was instrumental in saving a huge budget

Identified gaps in communications which resulted in low employee satisfaction; addressed by applying strategic resources which effectively and dramatically reduced employee turnover and increased retention with reduced resignations Reviewed and analyzed business metrics including data on retention and employee experience in order to recommend systemic improvements. MBA: Personnel Management Jul 2005

University of Pune - Pune, Maharashtra, India

Passed with Distinction

Bachelor of Arts: Economics, Psychology Jul 2003

University of Pune - Pune, USA, Maharashtra, India Graduated with Distinction

Special Olympics,NC



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