Customer Service Data Entry
Resume:
MELISSA BOWMAN
Sales/ Customer Service
Danville, VA 24540
**************@*****.***
Service-oriented in Customer Relations with a 3-year background in Sales/Customer Service. Core competencies include Computer Skills, Relating to Diverse Groups, and Explaining the use of product or service, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Goal-oriented with a dedication to a high level of customer satisfaction. Outgoing personality offering superb customer service and passion for exceeding sales goals. Hard working and determined to drive high sales in both slow and busy shifts. Friendly and enthusiastic to both customers and co-workers. Able to learn tasks quickly and represent establishment with professional demeanor at all times. Authorized to work in the US for any employer
Front of House Team Member
McDonald's - Danville, VA
July 2018 to September 2018
This position called for me to greet customers, help customers through the ordering process, and thank them for their business as they leave. I was also expected to interact with, co-workers, and management in a friendly and respectful manner. Along with operating the cash register, running the Drive-thru, preparing various menu items, and maintaining the Dining area and Restrooms to the highest standard of McDonald's quality. Sales/ Customer Service
Dollar Tree - Danville, VA
November 2016 to March 2017
Listen to and resolve customer complaints regarding services, products, or personnel. Examine merchandise to ensure correct pricing and display, and ensure that merchandise functions as advertised.
Hostess/Customer Service
AppleBee's - Danville, VA
May 2012 to October 2012
M
WORK EXPERIENCE
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Provide services to customers, such as order placement or account information.
Bachelor's in Business Administration
American Intercontinental University - Shumaburg, Ill. February 2019 to July 2020
Associate of Arts in Business Management and Sociology American InterContinental University-Online - Illinois July 2017 to January 2019
Associate of Arts in Business Management
Liberty University - Lynchburg, VA
June 2016
• PROBLEM SOLVING (3 years)
• Customer Care
• Customer Service
• Customer Support
• Negotiation
• Presentation Skills
• Research
• Host/Hostess
• Presentation Skills
• Communication Skills
• Computer Literacy
• Sales Experience
• Cash Handling
• Human Resources
• Event Planning
• English
• Pricing
• Project Management
• Business Management
• Recruiting
• Microsoft Outlook
• Social Work
• Individual / Group Counseling
EDUCATION
SKILLS
• Merchandising
• Office Management
• Sales
• Crisis Management
• Crisis Intervention
• Retail sales
• Program Management
• Management
• Intake Experience
• Conflict Management
• Meeting Facilitation
• Motivational Interviewing
• Cognitive Behavioral Therapy
Associate degree in Business Administrations
August 2017 to Present
I received my ABA from American Intercontinental University in January of 2019. Throughout this course, I gained extensive experience and knowledge of the organizational structure and skills of relationships with customers including developing a strategy to improve customer satisfaction
Along with Skills in Team building, Microsoft 365 suite, Computer systems, Sociology Microeconomics and so much more. I just need to have a chance to prove that I am in a position to help your community to grow along with myself as an individual.
Customer Service — Familiar
September 2020
Identifying and resolving common customer issues.
Full results: Familiar
Customer Focus & Orientation — Proficient
September 2020
Responding to customer situations with sensitivity. Full results: Proficient
Sales Skills — Familiar
September 2020
Influencing and negotiating with customers.
Full results: Familiar
Verbal Communication — Highly Proficient
September 2020
CERTIFICATIONS AND LICENSES
ASSESSMENTS
Speaking clearly, correctly, and concisely.
Full results: Highly Proficient
Active Listening — Familiar
September 2020
Actively listening and appropriately responding in conversations. Full results: Familiar
Data Entry: Accuracy — Completed
September 2020
Entering data quickly and accurately.
Full results: Completed
Customer Focus & Orientation — Proficient
September 2020
Responding to customer situations with sensitivity. Full results: Proficient
Customer Service — Familiar
September 2020
Identifying and resolving common customer issues.
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Skills
Active Listening Judgment and Decision Making
Speaking Critical Thinking
Reading Comprehension Social Perceptiveness
Social Perceptiveness Complex Problem Solving
Negotiation Service Orientation
ADDITIONAL INFORMATION
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