Customer Service Security Guard

Andres C. Gonzalez

Houston, TX

713-***-**** advb2z@r.postjobfree.com

PROFILE

Passionate about my work and how my work is done, always ambitious and highly driven to be ready to work. Organized because I like to Keep track of my steps but most importantly, I believe being organized results to having little to no mistakes. A people - person (well orientated) given me the ability to be a Natural leader but also a team player when needed. Results- oriented & also an excellent speaker and listener. EDUCATION

John F Kennedy High School – Sacramento, CA May 2017 – June 2018

• Graduated 2018

UEI College - Sacramento, CA January 2020 - November 2020

(HVAC)

• From the first day of school January 2020 to graduation November 2020, I've understood the basic components, operations and the manner of steps to take when troubleshooting on refrigeration and air conditioning systems. UEI has taught me skills needed to be technician in the work field & how to be safe when working with certain materials/chemicals in this line of work. The best part about it was a while I was learning these things, I had lots of fun doing it because I truly believe it is something I will just grow a bigger passion for.

• Earned my EPA 608 Certifications type 1, 2 & 3

WORK EXPERIENCE

Allied Universal / Safe Choice Security -Rancho Cordova, CA. June 2020 - February 2021 Corporate security guard

• Kept records of customer interactions, processed customer accounts and filed documents.

• Provided accurate, valid and complete information by using proper methods & tools. Mercedes Dealership – Sacramento, CA October 2018 – May 2020 Salesman

• Greet Customers upon arrival of dealership

• Showcase the dealerships vehicles and explain their features and warranties to customers

• Answer customer questions about cars, financing and purchase process

• Accompany customers on test drives

• Negotiate and discuss car prices and trade in values

• Coordinate with the financing department to determine each customers financing and ownership options La Ezperanza – Sacramento, CA September 2017 - August 2018 Cashiers Clerk

• Built and maintained internal and external customer satisfaction.

• Communicated clearly and positively with coworkers and management.

• Gained first hands on Customer Service experience, Cash Handling, capability to work in a fast-paced environment, Computer Skills, Organization Skills, Teamwork Skills and knowing/understanding the true value of great Customer Service.

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