Service Representative Customer

Rochelle Dean

Email: ******************@*****.*** Phone: 708-***-****

Objective: I am seeking a challenging position in the Spa, Medical, & or Hospitality industry that provides professional growth and opportunity, where I can utilize my skills and provide effective, quality services as a massage therapist, medical assistant, or customer service representative.

Employment Experience:

January 2018 – Present Private Assistant - State of Illinois Rehabilitation – Springfield, IL

• Assisted with the everyday living requirements for adults living with disabilities.

• Prepared cooked meals, showering and dressing the client.

• Performed housekeeping, laundry, administering medications, bookkeeping & records.

• Transported clients to various activities, appointments, and community activities. January 2017 – January 2018 Customer Service Advocate IL – Living Springs Home Health -Homewood, IL

• Assisted with the everyday living requirements for adults living with disabilities.

• Prepared cooked meals, showering and dressing the client.

• Performed housekeeping, laundry, administering medications, bookkeeping & records.

• Transported clients to various activities, appointments, and community activities. November 2016 – January 2017 Residential Living Assistant – Larc, Inc. - Lansing, IL

• Assisted with the everyday living requirements for adults living with disabilities.

• Prepared cooked meals, showering and dressing the client.

• Performed housekeeping, laundry, administering medications, bookkeeping & records.

• Transported clients to various activities, appointments, and community activities. August 2008 – November 2016 Self-Employed Massage Therapist – Country Club Hills, IL

• Treated multiple clients daily for various spa services.

• Services included: Swedish Massage, Deep Tissue Massage, Hot Stone Massage, Ear Candling, Chair Massage, Parafango Wrap, Seaweed Wrap, Hydro Massage, Paraffin Wrap, Mango Ginger Sugar Glow, & Foot Treatments.

• Managed all operations to include scheduling, medical referrals, and follow up therapeutic regimens.

• Provided a warm atmosphere and a quality customer service experience. April 2008 – June 2008 Externship (Massage Therapy) – Spa Bleu, Inc. Tinley Park, IL

• Treated multiple clients daily for various spa services.

• Services included: Swedish Massage, Deep Tissue Massage, Hot Stone Massage, Ear Candling, Chair Massage, Parafango Wrap, Seaweed Wrap, Hydro Massage, Paraffin Wrap, Mango Ginger Sugar Glow, & Foot Treatments.

• Provided a warm atmosphere and a quality customer service experience. Rochelle Dean

Email: ******************@*****.*** Phone: 708-***-**** April 2008 – June 2008 Internship (Massage Therapy) – Kaplan College Tinley Park, IL

• Treated multiple clients daily for various spa services.

• Services included: Swedish Massage, Deep Tissue Massage, Hot Stone Massage, Ear Candling, Chair Massage, Parafango Wrap, Seaweed Wrap, Hydro Massage, Paraffin Wrap, Mango Ginger Sugar Glow, & Foot Treatments.

• Provided a warm atmosphere and a quality customer service experience. June 2001 – July 2015 Medical Assistant – Healthy Kids, S. C. Tinley Park, IL

• Provided triage to patients and prepared exam rooms.

• Collected specimens for lab analysis, administered medications, by oral, muscular, subcutaneous, intradermal, and topical routes.

• Performed nebulizer treatments, glucose monitoring and urinalysis.

• Billing, referrals and insurance authorizations. Education and Certification:

• A.A.S., Kaplan College, Merrillville, Indiana – June 2008 Major: Therapeutic Massage & Bodywork

1,500 hour nationally approved certification course in Massage Therapy, Reflexology, Hydrotherapy, Hot Stone Therapy, Trigger Point Therapy, Myofascial Release, Cranial Sacral Therapy, Acupressure, Sports Massage, & Spa Concepts - G.P.A. 3.4/4.0

• Professional Diploma, Robert Morris College, Orland Park, Illinois Major: Medical Assisting - G.P.A. 3.75/4.0 June 1999

• Certifications: Adult, Infant, & Child CPR/American Heart Association. NCBTMB- August 2008

Affiliations:

• American Massage Therapy Association

• Alpha Beta Gamma Honor Society

Skills:

Windows XP, Word, Excel, PowerPoint, Lotus Notes, Medical Manager, Availty, Practice Fusion, & Medisoft.

Contact this candidate