Service Representative Center

Danesha Williams

*****************@*****.*** 252-***-****

COMMUNICATION SALES ASSOCIATE

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

Experienced Customer Service Representative with over 15+ years of face to face and over the phone experience. Hard work and dedication contribute to receiving the highest customer service sales rating over 6 consecutive years. Proficient at assisting customer negotiating service agreements. Increased customer retention by 15% and added new customers increasing company production by 20%.

CORE QUALIFICATIONS

Extensive high-technology and telecommunications industry experience

Strong proficiency with voice data and ISP telecommunications

Excellent grasp of business case and financial analysis sales management and time management

Exceptional skills in maintaining daily on-site customer appointments

High interpersonal and account management abilities

Superior negotiating and closing abilities

EDUCATION

High school diploma or equivalent experience

PROFESSIONAL EXPERIENCE

OPTIMUM Retail Sales June 2007-present

Greenville, NC

Met and exceeded monthly sales quotas and activity levels on a consistent basis.

Designed and implemented strategies to cross-sell and up-sell services to existing customer base.

Prepared and compiled sales proposal documents on a regular basis.

Sold and serviced data and voice services to small and medium-sized businesses.

Generated sales revenue via telemarketing lead groups and cold calling.

Responded to and resolved all account disputes.

Maintained and updated sales activity records in tracking system.

Convergys Call Center Representative Mar 2005 – May 2007

Greenville, NC

Greeted customers in a courteous, friendly, and professional manner

Met customer requirements through first contact resolution

Transitioned to sell products to improve customer retention and value

Multi tasked and navigated multiple applications in a windows environment

Accurately updated customer work file for transitional purposes

Communicated effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests

Solved problems which were unstructured and required reliance on conceptual thinking

Offered solutions to issues that are often non-standard/non-routine and require some clarification

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