Karen Lowe

advb03@r.postjobfree.com

321-***-****

Work Experience

Cox Automotive – Daytona Beach - Vehicle Operations Support Specialists

June 2022 – November 2022

Responsible overseeing and coordinating Reconditioning vehicles through the reconditioning fulfillment process. The Reconditioning Services Coordinator schedules, monitors and communicates all activities related to the reconditioning of these vehicles, verifies required information and paperwork, and performs appropriate data entry.

PROCTOR FINANCIAL - Palm Coast, FL Quality Control Inspector

November 2020 to April 2022

Responsible for performing quality reviews to assure that staff is entering insurance information

accurately for one of the following areas: Data Entry, Loss Drafts and PMI. In addition, the Quality

Control Coordinator is responsible for reviewing the work reviewed by the Quality Assurance Team to

ensure consistency within the QA function. Key elements are reviewed from the document image and

compared to the update performed.

Essential Duties and Functions include the following:

· Must have a clear understanding of all processes and various servicing platforms

· Must understand the clients business rules

· Understanding of insurance documents and the lender placed process

· Understanding of the Loss Draft process

· Understanding of procedures to ensure information is updated accurately and production metrics are reached

· Compile and document discrepancies to be used for training and trend analysis

· Identify error trends within processes and report to leadership

· Attention to detail

· Ability to prioritize workflow and work in a fast paced environment

OPS Biological Scientist III

Favorite staffing/ Florida Health Department - Palm Coast, FL

July 2020 to Dec 2020

•Contact Tracer

•Covid19 Researcher

•Assists in planning and preparing education materials for staff, medical personnel and community at large on issues related to the COVID-19 prevention, management and reporting. Conducts training and/or presentations as assigned.

Exxelia - Longwood, FL Customer Service Account Manager

January 2019 to October 2019

•Point of contact for customer quotes via telephone or email.

•Created new as well as updated order/data entry of customer quotes on various software platforms

•Distribution of spreadsheets to proper personnel to meet customer deadlines.

•Work with other departments for problem solving for products and policy issues

•Video/conference calls with customers regarding accounts and ITAR, AS9001 regulations• Assist in training of new customer service staff on various platforms, regulations, and policies

•Work with Microsoft office and Google Office Suite.

Cardworks Servicing - Lake Mary, FL Team Lead/Supervisor

August 2017 to November 2018

•Supervisor for more than 25 associates and their stats.

•Responsible for monitoring calls, evaluating performance, managing schedule, and payroll.

•Worked directly with Manager to create monthly metric goals.

•Worked directly with clients to satisfy their needs.

•Provided clients with one call resolution to resolve complex financial issues.

24-7 Intouch Contact Center - Orlando, FL Customer Service Specialist

August 2016 to August 2017

•Responsible for answering inbound calls of customers having issues.

•Placed customer orders and received payments.

•Contact clients about possible fraud on their accounts.

•Provided outstanding first call resolution.

•Worked directly with the clients to satisfy all issues or concerns.

Master Hair Stylist - California/Florida/Texas

Education:

High school diploma

California Hair Design Academy Cosmetology Program

2006 to \2007

Skills:

•Microsoft Office Suite

•Google Drive and office

•Remote Desktop

•Presentations skills

•Customer Service

•Front Desk

•Quality Inspection

•Employee Evaluation

•Filing

•Pivot tables

• Human resources

• Banking

• Quality Control

• Technical Support/ Helpdesk (3 years)

• Recruiting

• Salesforce

• CRM software

• Microsoft Access

• Talent acquisition

• QuickBooks

• Negotiation

• Windows

• Medical terminology

• Interviewing

• Account Management

Contact this candidate