Customer Service representative

Contact

240-***-**** (Mobile)

***************@*****.***

www.linkedin.com/in/judith-belle-

enow-a2a060174 (LinkedIn)

Top Skills

Customer Service

Teamwork

Microsoft PowerPoint

Judith-Belle Enow

Help Desk Coordinator

Hagerstown

Summary

I worked as an Help Desk Support intern at CareFirst Blue Cross Blue Shield, Graduated from YearUp With a 4.0 GPA in Information Technology. I am currently seeking for a job as help desk support. Competent and customer focused IT Help Desk professional with experience in solving customer service issues, assisting with computer software applications, addressing diagnostic user issues and installing computer applications like Microsoft PowerPoint, Excel and Word, Conflict Resolution, Adaptability, Leadership Critical thinking, Good ability to manage pressure at work, Attention to details, Fast learner.

Experience

CareFirst Community Health

Certified Nursing Assistant

November 2016 - Present (4 years 10 months)

Hagerstown, Maryland

Monitored and recorded patients’ vital signs as needed to ensure the safety of clients

Documented daily patient health log assuring seamless transition between nurse shifts

Monitor and report any noticeable change of the patients’ physical condition, attitude, reaction time, and appetite to acting superior CareFirst BlueCross BlueShield

1 year

Information Technology Help Desk

January 2019 - December 2019 (1 year)

Baltimore, Maryland Area

Help Desk Coordinator

January 2019 - July 2019 (7 months)

Columbia Maryland

Page 1 of 2

- Verified account access by user’s confirming ID, first and last name, employee ID and date of birth ensuring company security policies were enforced

- Explained and guided customers through the process if they are unaware of the standard protocol to access their account

- Provided solutions and escalation of issues for 20+ tier 1 & 2 front line phone calls and queue support tasks daily resulting in excellent customer service reviews and customer satisfaction

- Reviewed and updated knowledge management articles, FAQs, and SOPs ensuring optimum resolution speeds for issues with the most current documentation database

- Worked with Active Directory to build user network profiles, reset passwords, unlock accounts

- Created and detailed trouble tickets and entered them into a database and correctly refer them to the appropriate team members. Roy Rogers Restaurants

Customer Service

June 2015 - January 2017 (1 year 8 months)

Frederick, Maryland

Assisted in providing and setting up with necessary condiments every hour to ensure customers satisfaction

Verified and served about 50 customers’ orders a day to guarantee all customers received their correct orders.

Every 1 to 2 hours wiped down and cleaned tables to ensure cleanliness of dining area and to guarantee store is up to health code standards. Education

Eastern Gateway Community College

Associate's degree, Health Information Management · (2019 - 2021) Baltimore City Community College

Information technology, Information Technology · (2018 - 2019) Page 2 of 2

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