Teresa Armit

Boynton Beach, FL *****

advawz@r.postjobfree.com

+1-561-***-****

Authorized to work in the US for any employer

Work Experience

Server

Downtown Pizza - Lake Worth, FL

August 2021 to September 2022

• Take order

• Cash out customers

• Bus tables

• Some food prep

• Close out receipts

Caseworker

Creative Tax Solutions - Lantana, FL

November 2021 to July 2022

I collected information from clients. The information was used to help people get out of trouble with the IRS. I had more clients than anyone else. I also processed incoming and outgoing mail. RECEPTIONIST

RUBEN'S MEMORIAL CHAPEL

2019 to July 2021

• Answered phones

• Scheduled appointments

• Data Entry

• Greeted clients

• Light cleaning

• Closed business

OFFICE SPECIALIST

BAER'S FURNITURE

2018 to 2018

• Answered phones

• Received payments from clients

• Assisted Salespeople as needed

• Scheduled delivery of orders

• Bank deposits

• Open and closed store

• Completed closing paperwork at the end of the day ADMINISTRATIVE ASSISTANT

HARLAND CLARKE

2004 to 2013

Tested software updates both before and after launch Created and maintained SOX reports on a daily, weekly and monthly schedule, sent company-wide email communications regarding software release statuses and updates on software problems Held focus groups, facilitated meetings as needed, provided back up to the Call Center Manager and Receptionist

Created and maintained various MS Access databases Created and maintained job manuals, improved processes, and also served as Client Support to a high profile client.

CUSTOMER SERVICE LEAD

HARLAND CLARKE

2003 to 2004

Co-lead a busy Call Center and Data Entry team.

Responsible for running reports on agent stats, coached agents as needed, provided quarterly reviews, monitored calls, took escalated customer calls, helped take orders as needed. CUSTOMER SERVICE / SALES SPECIALIST

HARLAND CLARKE

1999 to 2003

Answered phones taking tax form and check orders for various Computer Software programs Matched check formats if a customer didn't know what they needed, matched PMS colors for customers that wanted a special look to their checks and entered mailed and faxed orders as time allowed. Other duties included filing, data entry, light accounting and assisting with training. I was often chosen from my group for special assignments and projects that were IT related. Bartender/Server

Bonney Lake Tavern - Bonney Lake, WA

June 1989 to October 1999

• Bartender

• Cook

• Server

• Trainer

Education

High school diploma

Skills

• Problem solver

• Self-directed

• Quickbooks

• Microsoft office

• SOX

• Lean

• Software Testing

• Microsoft Access

• Process Improvement

• Meeting Facilitation

• Computer Networking

• Quality Assurance

• SAP

• Business Requirements

• Team Management

• Customer service

• Restaurant experience

• Serving

• Data entry

• Typing

• Tax experience

Assessments

Personality: Customer Service Fit — Highly Proficient August 2019

Assesses personality traits that result in high-quality customer service. Full results: Highly Proficient

Customer Focus & Orientation — Proficient

August 2019

Responding to customer situations with sensitivity. Full results: Proficient

Organizational Skills — Highly Proficient

August 2019

Arranging and managing information or materials using a set of rules. Full results: Highly Proficient

Receptionist — Highly Proficient

December 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

January 2020

Responding to customer situations with sensitivity. Full results: Highly Proficient

Verbal communication — Expert

January 2020

Speaking clearly, correctly, and concisely

Full results: Expert

Proficiency with Microsoft Office: Mail & calendar (PC) — Expert November 2019

Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Expert

Spreadsheets with Microsoft Excel — Expert

December 2020

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Expert

Administrative assistant/receptionist — Highly Proficient December 2020

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Attention to detail — Highly Proficient

December 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Work motivation — Proficient

December 2020

Level of motivation and discipline applied toward work Full results: Proficient

Following directions — Highly Proficient

December 2020

Following multi-step instructions

Full results: Highly Proficient

Food service fit: Crew member — Highly Proficient

December 2020

Measures the traits that are important for successful food service crew members Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

Microsoft Office proficient

Resourceful

Self-directed

Strong problem solver

Results-oriented

Lean Office trained

Quickbooks

Contact this candidate