Data Entry Administrative Assistant
Resume:
Teresa Armit
Boynton Beach, FL *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Server
Downtown Pizza - Lake Worth, FL
August 2021 to September 2022
• Take order
• Cash out customers
• Bus tables
• Some food prep
• Close out receipts
Caseworker
Creative Tax Solutions - Lantana, FL
November 2021 to July 2022
I collected information from clients. The information was used to help people get out of trouble with the IRS. I had more clients than anyone else. I also processed incoming and outgoing mail. RECEPTIONIST
RUBEN'S MEMORIAL CHAPEL
2019 to July 2021
• Answered phones
• Scheduled appointments
• Data Entry
• Greeted clients
• Light cleaning
• Closed business
OFFICE SPECIALIST
BAER'S FURNITURE
2018 to 2018
• Answered phones
• Received payments from clients
• Assisted Salespeople as needed
• Scheduled delivery of orders
• Bank deposits
• Open and closed store
• Completed closing paperwork at the end of the day ADMINISTRATIVE ASSISTANT
HARLAND CLARKE
2004 to 2013
Tested software updates both before and after launch Created and maintained SOX reports on a daily, weekly and monthly schedule, sent company-wide email communications regarding software release statuses and updates on software problems Held focus groups, facilitated meetings as needed, provided back up to the Call Center Manager and Receptionist
Created and maintained various MS Access databases Created and maintained job manuals, improved processes, and also served as Client Support to a high profile client.
CUSTOMER SERVICE LEAD
HARLAND CLARKE
2003 to 2004
Co-lead a busy Call Center and Data Entry team.
Responsible for running reports on agent stats, coached agents as needed, provided quarterly reviews, monitored calls, took escalated customer calls, helped take orders as needed. CUSTOMER SERVICE / SALES SPECIALIST
HARLAND CLARKE
1999 to 2003
Answered phones taking tax form and check orders for various Computer Software programs Matched check formats if a customer didn't know what they needed, matched PMS colors for customers that wanted a special look to their checks and entered mailed and faxed orders as time allowed. Other duties included filing, data entry, light accounting and assisting with training. I was often chosen from my group for special assignments and projects that were IT related. Bartender/Server
Bonney Lake Tavern - Bonney Lake, WA
June 1989 to October 1999
• Bartender
• Cook
• Server
• Trainer
Education
High school diploma
Skills
• Problem solver
• Self-directed
• Quickbooks
• Microsoft office
• SOX
• Lean
• Software Testing
• Microsoft Access
• Process Improvement
• Meeting Facilitation
• Computer Networking
• Quality Assurance
• SAP
• Business Requirements
• Team Management
• Customer service
• Restaurant experience
• Serving
• Data entry
• Typing
• Tax experience
Assessments
Personality: Customer Service Fit — Highly Proficient August 2019
Assesses personality traits that result in high-quality customer service. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Proficient
Organizational Skills — Highly Proficient
August 2019
Arranging and managing information or materials using a set of rules. Full results: Highly Proficient
Receptionist — Highly Proficient
December 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Verbal communication — Expert
January 2020
Speaking clearly, correctly, and concisely
Full results: Expert
Proficiency with Microsoft Office: Mail & calendar (PC) — Expert November 2019
Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Expert
Spreadsheets with Microsoft Excel — Expert
December 2020
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Expert
Administrative assistant/receptionist — Highly Proficient December 2020
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Attention to detail — Highly Proficient
December 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Work motivation — Proficient
December 2020
Level of motivation and discipline applied toward work Full results: Proficient
Following directions — Highly Proficient
December 2020
Following multi-step instructions
Full results: Highly Proficient
Food service fit: Crew member — Highly Proficient
December 2020
Measures the traits that are important for successful food service crew members Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Microsoft Office proficient
Resourceful
Self-directed
Strong problem solver
Results-oriented
Lean Office trained
Quickbooks
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