SUMMARY OF QUALIFICATIONS

Dynamic, versatile, and detail-oriented professional with progressive years of administration, support, and supervisory experience within diversified industries. Highly organized self-starter who can coordinate departmental and individual activities while handling multiple tasks simultaneously. Good-natured, enjoys challenges, is creative, and extremely effective in stressful or unexpected situations. QMHA (Qualified Mental Health Associate), program director and twelve years’ experience managing residential treatment facility with mental health and medical intensity. Looking for an opportunity to spend the rest of my career caring for and aiding others towards independence.

AREAS OF EXPERTISE

Office Administration / Database Management

Articulate Oral and Written Communication

Excellent Clerical and Data Entry Capabilities

Case Management

Training, Leadership, and Teambuilding

Able to Multitask in Fast-Paced Environments

Problem Resolution and Decision Making

Outstanding Customer Relations

Qualified Mental Health Professional

Superior Interpersonal/ Presentation Skills

De-escalation Training

Time Management, Deadline-Sensitive

Care coordination

Patient Relations Representative

Retail Management

Highly Organized with Strong Analytical Abilities

Social work

EMPLOYMENT HISTORY

Cognitive Enrichment Concepts/Administrator, Program Director/QMHA/Case Manager

May 2010–Present

1307 se 4th Street Gresham, Or. 97080 503-***-****

Care coordination, reauthorization and implementation for annual assessments, skills training in de-escalation, team building, human resources, training/hiring of inexperienced staff, payroll preparation, scheduling, advocacy and one on one supervision for appointments and medical/psychiatric services.

Global planning of daily needs and functions of company, group leader for residents and staff, case management and insurance authorization, personal care plans, behavioral health assessments/safety plan implementation. Hands on patient care, Adl training and skills building.

Provided Administration, operations, and functions of the company. Admits/discharges of residents based on medical/mental health needs. Screening for potential placement, County/monthly reports, care conferences, work as a partner with county exceptional needs care coordinators, residential specialist, Comagine/Oregon Health Authority.

Providence Health Systems/ Patient Relations/Diagnostic Imaging Specialist

April 2007-May 2010

9205 SW Barnes Rd, Portland, Or. 97225 503-***-****

Patient relations representative, check in triage and scheduling, patient advocacy and transportation,

I handle finding and organizing charts on time, printing images and reports diagnostic specialist, work along radiologist for cancer patients’ treatment plan and procedures; Assist specialists in procedures with mobility/transfers to imaging device. Patient care and advocacy.

Answer phones in call center for care coordination of procedures/surgery preparation.

Fred Meyer Hollywood/Human Resources/Management

October2004–April2007

3030 Ne Weidler St. Portland, OR 97232 503-***-****

Consistently demonstrated the ability to plan, organize, and schedule multiple priorities, training sessions and workloads effectively while taking on new tasks and areas of responsibility

Supervised and supported a team of 200 members, audited team’s daily work for accuracy, and provided constructive feedback and focused training based on results. Orientation implementation and training.

Worked under time sensitive deadlines while striving for excellence both independently and in a leadership role to ensure proportional allocation and efficient execution of workload. Human resources assistant, Assistant Manager of Apparel Department, /Department lead, Freight, Display/product systems.

C&L Apparel/Charlotte Russe/Wet Seal

June 1994-October 2004

Clackamas Town Center

12000 SE 82nd Ave. Happy Valley, OR 97086 503-***-****

Customer service, Scheduling, Management, Stock, Display/Reset Store, Supervise, Lead, Hiring/Disciplinary acting Manager, directed a team of 22 sales associates of special projects and worked closely intra-departmentally to select and develop compelling features, specials, promotional items, and buyer for products for all six stores.

At 16 years of age promoted to Assistant Manager, 18 years of age promoted to Manager of own store, 21 promoted to District Manager of all stores owned and operated in Oregon/Washington region.

Buyer for company, Travel to New York City to buy items for all stores.

The Salvation Army Camp Kuratli at Trestle Glen

SUMMERS 1990,1993,1994

24751 SE Hwy 224 Boring, OR 97009 503-***-****

Supervision/Leadership of twelve kids 24/7 for week intervals, Skills Training, Educational classes, Team building for children in the system, Cleaning of camp during non-camper days, Serving food, Waitress.

EDUCATION

Sept 2009-June 2011 MASTERS OF SOCIAL WORK

George Fox University

Sep 2005–Jun 2007

Bachelor of Science in Human development

Warner Pacific University, Portland, OR

Sep 1998 –Jun 2004

Associate of Science in Mental Health

Mt. Hood Community College

TECHNICAL KNOWLEDGE

Proficient in Microsoft Outlook, Excel, Word, Access, Team Chat, Zoom, Webex

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