Service Agent Representative
Resume:
Sarah P. Griffin
North Dartmouth, MA *****
******.*****@*****.***
Young, ambitious and energetic Customer Service Representative with 10+ years of experience, mostly revolving around the collections department. I’m very passionate about engaging with customers and building strong relationships.Used to fast-paced call center environments. I’m fluent in French and English. I’m a highly motivated and outgoing individual that has 2+ years of management experience. I thrive on teamwork and I’m very competent on inspiring fellow colleagues. I just moved from Canada but I'm a U.S Citizen and authorized to work. Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Atlantic Elevator South - Seekonk, MA
October 2022 to Present
Answering inbound calls and dispatching service calls for clients. QuickBooks, accounts receivable.
Collection calls.
Receptionist.
• Performed administrative duties such as faxing, scheduling and placing orders
• Greeted clients, directed phone calls, and set up appointments
• Maintained the reception area
• Reviewed, sorted, and distributed incoming mail
COLLECTION AGENT / CUSTOMER SERVICE AGENT
INDUSTRIELLE ALLIANCE - Montréal, QC
March 2022 to Present
Creating excel documents to provide team with list of clients daily. Resolved accounts receivable that were up to 120 days past due providing respect and understanding.
Answered inbound calls in support of customer needs, served as an effective translator (English to French).
Create legal letters and team up with bailiffs, if needed. Process payments made by credit cards and online banking. Processed extensions, changed due dates for customers, updated customer profiles and took lead team calls.
COLLECTION AGENT / CUSTOMER SERVICE AGENT
DESJARDINS - Montréal, QC
July 2019 to September 2021
Inbound/Outbound calls to clients with unpaid car loan payments Create legal letters and team up with bailiffs, if needed. Process payments made by credit cards and online banking. Send requested correspondence that documents special payment arrangements. COLLECTION AGENT / CUSTOMER SERVICE AGENT
NORDIA - Montréal, QC
June 2019 to June 2019
Confirmed and negotiated payment arrangements.
Conducted all conversations in a clear, friendly, professional manner. Completed performance requirements.
Recognized as top collector for two consecutive years. Education
Bachelor's in Translation English to French
UQTR - Trois-Rivières, QC
Skills
• Executive Presentations
Account Management
Client Needs Assessment
Contract Negotiation
Business Management
• French
• Translation
• Accounts Receivable
• Management
• English
• Administrative Experience
• Multilingual
• Cold Calling
• Proofreading
• Interpretation
• Recruiting
• 80 WPM
• QuickBooks
• Bookkeeping
Languages
• French - Expert
• English - Expert
Assessments
Work motivation — Expert
November 2021
Level of motivation and discipline applied toward work Full results: Expert
Customer service — Expert
February 2022
Identifying and resolving common customer issues
Full results: Expert
Customer focus & orientation — Expert
February 2022
Responding to customer situations with sensitivity Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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