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Customer Service or Sales Manager

Location:
Burlington, NC
Posted:
February 12, 2023

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Resume:

SNEHA GAIKWAD

*** **. *********** *****, ***********, North Carolina, 27249 USA Phone: 515-***-**** advawf@r.postjobfree.com

SUMMARY

Experience in Business and Generating sales – control plans – work instructions.

Excellent organizational skills

Able to tactfully deal with difficult and sensitive situations

Good oral and written communication skills

Influencing, persuading, coaching and negotiating skills

Pro-active and self-motivated

Ability to prepare and present reports to director level

WORK EXPERIENCE

Asst. Sales Manager

Sea route Shipping & cargo LLC : (Dubai) Dec 12th 2014- Feb 25th 2019

Well-versed in shipping operations for inbound/outbound cargo across international trade lanes

Quality control, inventory and sanitation abilities

Strategic planning and business development skills

Experience in cargo management and traffic management

Ability to evaluate competitor

Good communication and coordination skills

In-depth Knowledge of standard policies, procedures, methods and logistic readiness

Highly skilled in Internet Explorer and Microsoft applications

Strong shipping management and interpersonal skills

Assisted in planning and maintaining departmental budget

Monitored shipments to ensure customer satisfaction

Reconciled complete reports and daily shipping data

Coordinated with Port authorities and public transport departments

Handled the tasks of providing shipping facilities through data collection, analysis and negotiations

Develop effective business relationships with the customer and supply base.

Find ways to increase quality of customer Service.

Utilize financial data to improve profitability, Manage Budget & Forecasts.

Sr. Sales Executive

Raj Grind Tech Pvt. Ltd Mumbai June 11th 2013 - December 5th 2014

This firm is a mediator for foreign principals, Meister Abrasive (Swiss), Urma Rolls (Italy), Sifo (France) & Refill (Italy), we provide service to Indian Customer (All Over as Pune, Bangalore, Chennai, Aurangabad, Mumbai, Nasik, Delhi, Faridabad, Haridwar, Indore, Gujarat and many. Our principal import tools to Indian customer directly to their plant

Handling regular business, acquiring Existing and regular business and new customers, Commercial Discussions, Traveling for customer visits for discussion in repeat orders in terms of Annual Order quantity, approaching for new development, taking business of competitor to the range of products which we supply, by giving trials and getting successful reports.

Providing good services with good customer relation, good at social network, am capable of handling team work with positive approach and body language.

Customer response is every time positive; know to tackle situations on issues related matters.

Responsible for achieving targets, getting offer converted into sales, and getting more new accounts for development stage wherever possible.

Planning schedules and giving presentation to new customer by providing knowledge about our product and improve abrasives and grinding methods.

Drive initiatives for cost savings.

Monitor tool performance and report the results to plant.

Promote safety and encourage the safe environment thru training and coaching of the employees.

Trained to teach others about tooling, and machining.

Utilize financial data to improve profitability.

Liaison with top management. Assist in the development of strategic plans for operational activity

Coordinated troubleshooting of issues, managed order booking for the tools and maintained sales figures

Develop effective business relationships with the customer and supply base.

•Worked with Interglobe Aviation Ltd (Indigo Airline) was based in Delhi (May 5th 2011 – Feb 12th 2013).

Job Profile: - (Cabin Crew)

•Worked with Link way Honda in the showroom (August 24th 2009 to May 3rd 2011).

Job Profile: - Sr. Sales Consultant.

•Worked with Vantage Insurance Broker Pvt. Ltd. (July 2nd 2008 to August 10th 2009).

Job Profile: - Client Relation Executive (Account Manager).

EDUCATIONAL QUALIFICATION

Certification:

•MBA in Marketing & Finance Management from Dr. Babasaheb Ambedkar Technological University: year June 2015.

•Graduated in Commerce Certified from Singhania University: year 2013.

•Higher Secondary Certificate from Bhavan’s College, Mumbai University: year 2007.

•Secondary School Certificate from St. John the Evangelist High School, Mumbai University year 2005.

ADDITIONAL SKILLS & ACADEMICS

•Have knowledge about MS-Office Excel, Ms-word and Email.

•Passed MS-CIT Exam, Secured 82% in the year 2007.



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