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Mail Processing Center Representative

Location:
Newport News, VA
Salary:
Open
Posted:
February 12, 2023

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Resume:

Patricia Pacini

*** ****** ****, ******* **** VA 23602

advavm@r.postjobfree.com

757-***-****

Summary

Dependable Merchandise Associate adept at assembling displays, updating prices and meeting customer demands in high-volume environments. Good time management, communication and organizational skills. Bringing years of related experience.

Skills

Event promotion

Seasonal campaigns

Interior and exterior displays

Plan-o-gram creation

Interior retail displays

Retail sales campaigns

Overstock strategy

Marketing knowledge

Approachable

Seasonal promotions

In-store event display management

Loss prevention

Flexible

Employee training

Team leadership

Cheerful and energetic

Strong communication skills

Cash handling accuracy

Excellent multi-tasker

Inventory control

Detail-oriented

Basic clerical knowledge

Reliable and dependable

Organized

Experience

Answer Jacksonville September 1992 to December 1994

Telephone Operator

Jacksonville, FL

Completed connections between callers, departments and professionals.

Handled incoming calls with friendly and cheerful attitude for organization using line system.

Conducted directory searches for employees and customers to locate phone numbers, business addresses and information.

Answered 100s calls per day in fast-paced environment, transferring callers to appropriate personnel.

Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.

Paged employees over the PA system to ensure prompt connection with callers.

Operated telephone switchboard of 25 employees and routed calls to the correct destination.

Participated in emergency preparation meetings to understand crisis management procedures.

Recorded phone system messages directing callers to desired extensions and offering general company information.

Took messages from callers and accurately relayed details to intended staff.

Reported telephone line issues and outages to management for prompt repairs.

Dispatched urgent and non-urgent messages to staff members via chat, email and voice mail.

Entered personal information and updated client records following telephone interactions.

Answered each call within 5 mins to minimize wait times.

Handled various tasks, including data entry.

Delivered answers to customer questions and concerns regarding any issues.

Answered incoming calls politely to direct callers to requested personnel or departments.

Universal Credit Consultants, Inc February 1995 to July 1998

Receptionist

Jacksonville, Florida

Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.

Kept reception area clean and organized to offer positive first impression to every visitor.

Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.

Directed clients to appropriate personnel to address concerns, resolved complaints or answered account-related questions.

Managed and anticipated clerical needs of company employees, including copying, faxing and file management.

Took accurate messages for staff and management to facilitate open and speedy communication.

Prepared, compiled and filed documents as well as reports presented to various parties.

Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.

Maintained office safety by screening visitors, updating logs and issuing temporary passes.

Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.

Generated shipment invoices, prepared packages and set up courier deliveries for customers.

Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

Provided clerical support to all team members to improve office efficiency and enhance productivity.

Provided information to callers and drafted office emails.

Answered and directed incoming calls using multi-line telephone system.

Walmart Store# 1444,#3702,#1173, #5455 November 2001 to December 2007

Photo Lab Specialist

Jacksonville, Florida

Received and processed face-to-face and online orders for photo prints and specialty items.

Ordered all photo laboratory supplies, including toner, ink and paper, so that inventories were always maintained.

Supported special projects upon request from the department manager.

Identified areas within the photo lab that could be improved and implemented new processes that resulted in greater overall efficiency.

Oversaw the maintenance of lab printers and photo processing equipment to ensure consistent functionality.

Passed daily transactions goal by certain % and end-of-month goals by certain %.

Trained and guided employees on how to correctly process payments, print photos and merchandise products.

Tagged merchandise, updated signs and built displays for new and promotional products.

Assisted customers with design projects that would be completed in the photo lab.

Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.

Completed daily checklists to maximize the efficiency of photo department operations.

Contacted customers by phone and email to gather information requirements.

Supervised employee petty cash drawer, documenting all transactions in report.

Sorted and properly stocked products to keep common areas organized and shelf items easy to reach.

Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines and trained other employees in proper usage.

Sorted and labeled materials in preparation for shipment.

Delivered training at customer locations to instruct on proper Fuji equipment usage.

Researched out-of-stock items to find additional inventory in other store locations.

Inspected job sites for hazardous conditions, including excessive noise and complaint issue.

Scanned and bagged items and operated cash register to check out store patrons.

Trinity Academy 4 Kids February 2008 to April 2008

Child Care Pre K Teacher

Jacksonville, FL

Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.

Supervised up to 10 children on field trips to local parks, fire stations and zoos.

Updated rules, safety and behavioral guidelines and disciplinary protocols to clarify and share with 4-year-old students.

Enhanced sensory abilities by giving children access to numerous textures and shapes.

Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.

Promoted good behaviors by using positive reinforcement methods.

Taught children foundational skills such as colors, shapes and letters.

Made healthy, well-balanced breakfasts and lunches for 10 children.

Maintained daily records of individual activities, behaviors, meals and naps.

Implemented hands-on, play-based strategies such as games and crafts for experiential learning.

Kept records of over 10 students' progress, detailing behavioral, emotional, academic and social growth.

Organized and led activities to promote physical, mental and social development.

Paladin Temp Agency April 2008 to August 2008

Mail Clerk

Baymeadows, Florida

Forecasted manpower requirements based on daily workload and company targets.

Obtained signatures from recipients to release registered and special delivery parcels.

Operated mail processing equipment and manually sorted mail.

Sorted mail and operated sit-forklift to ensure trailers were loaded in timely fashion.

Weighed parcels, calculating costs based on type, total weight, and final destination.

Placed mail into appropriate PO boxes.

Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.

Reported inventory balances and cycle counts in both ERP and WMS systems.

Inspected product load for accuracy and safely transported it around the warehouse.

Continental Systems September 2008 to April 2009

Call Center Representative

Jacksonville, FL

Consulted with customers regarding [Product or Service] needs to unpackage, address and resolve concerns.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Maintained revenue streams by exhausting every option before offering refunds.

Used prescribed call lists to place up to 100 calls per day in fast-paced environments and maintained 100% conversion rate.

Reviewed customer data to assess current issues and determine potential solutions.

Explained key information regarding products and services to customers to encourage informed decision-making.

Assisted 100+ callers per week in fast-paced environment.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Answered multi-line call system with consistent 30 second answer speed, resulting in 90% of calls being answered per minute.

Answered, screened and processed over 100 calls daily by using call management system and web-based communications.

Self Employed April 2009 to September 2012

House Cleaner

Jacksonville, Florida

Completed organized, cleaned and sanitized rooms, including kitchens, bedrooms, living rooms, and bathrooms.

Organized personal and professional calendars.

Met with clients, to ensure each job is met with complete satisfaction.

Restocked office and break room supplies independently to maximize team productivity.

Organized work projects around client's house.

Cared for family dogs, including feeding and walking 1-3 animals several times per day.

Checked 10 rooms per day to verify vacancies post-checkout.

Properly swept, vacuumed and mopped all floor surfaces of the house.

Ran errands, including grocery shopping and picking up dry cleaning.

Provided care to client pets, including feeding, walking and grooming.

Managed household inventory and maintenance schedules.

Communicated client project requirements to vendors and contractors to ensure client satisfaction.

Checked and changed linens throughout houses and washed and dried dishes.

Requested maintenance orders to fix non-working equipment and address any room damage.

Prepared homes for clients prior to arrival from business trips and vacations.

Laundered bedding and made beds.

Self Employed October 2012 to January 2019

Child Care Provider

Newport News, VA

Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.

Recorded information about behavior, food served and medications administered.

Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.

Enforced rules to teach manners and maintain safe environment.

Discussed new developments, misbehavior and concerns with parents or guardians.

Secured indoor and outdoor premises to protect children under care.

Balanced schedules to provide optimal rest, play and educational periods.

Developed and implemented lesson plans based on ages and abilities of class children.

Led children in tidying up, handwashing and to teach responsibility.

Promoted good behaviors by using positive reinforcement methods.

Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.

Established indoor and outdoor safe play environments for toddler-age children.

Developed professional relationships with parents, teachers, directors and therapists.

Self Employed His-N-Hers Fantasys February 2019 to Current

Owner

Newport News, Virginia

Organized appealing and engaging displays to capture customer interest and drive revenue growth.

Created visual displays to showcase products in interactive and engaging way.

Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

Established and maintained proper high traffic displays, resulting in 85% in increased sales.

Updated seasonal displays such as windows and mannequins to highlight current product lines.

Displayed promotional material such as signs and banners.

Displayed products to drive sales, using knowledge of consumer and market trends.

Leveraged knowledge of customers and market trends to successfully market and display products.

Used company provided mobile technology to perform basic job functions.

Upheld stock levels and proper pricing for multiple product lines.

Reorganized sales floor to promote sales, displaying high demand products in prime locations.

Placed prices and descriptive signage to enhance displays and promote items.

Ensured correct display signage for products and sales promotions.

Displayed appropriate signage for products and sales promotions to inform customers of best deals.

Drove sales by developing engaging displays in high-traffic store areas.

Education and Training

Vero Beach High School

High School Diploma

Vero Beach, FL



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