Aubree Gignilliat

Seeking Employment Worcester, MA 01604 advaud@r.postjobfree.com 774-***-****

I am seeking a job opportunity that will help me grow as an individual and as an employee with a new company. The past 3 years, I have taken a break from working- to be a stay at home momma. I am ready to get back out there and find a position that helps me grow and is a great fit for me personally. I look forward to you taking a look at my resume and considering me for employment with your company.

#readytowork

Authorized to work in the US for any employer

Work Experience

Customer Service Representative/Video Repair Technician

Charter Communications- Worcester, MA

July 2019 to November 2020

Inbound and outbound calls

Processing bill payments

Setting up budget billing

Setting up payment arrangements

Taking phone calls inbound

Placing outbound calls

Scheduling Repair Tech in home

Cosmetologist/Receptionist

Great Clips - Shrewsbury, MA

June 2017 to October 2018

Cutting and styling hair

Building relationships with clients

Having patience and understanding

Attention to detail Computer skills

P.o.s system skills

Ability to take constructive criticism Learning new styles constantly

Customer Service Representative/Saves Team Associate

Direct Energy/APAC - Worcester, MA

March 2014 to May 2017

Taking incoming calls for Direct Energy

Navigating customers thru issues with bills

Retaining new information weekly

Helping customers with their accounts

Offering new rates, and keeping customers from cancelling

Assisting customers with saves team issues

Having 72 WPM

Ability to help customers while keeping a pleasant demeanor and having patience when they are frustrated

Accomplished getting promoted to the Saves team

Customer Service/Receptionist/Cashier

Central Mass Mechanical - Shrewsbury, MA

September 2012 to March 2013

Inbound and outbound calls

Making appointments for service calls for technicians

Handling payroll

Scheduling all appointments for technicians

Microsoft experience with word and excel

Ability to have patience while scheduling customers while also having compassion for their personal lives

Customer service skills needed to take care of the office and work with very little direction and very little supervision

Great punctuality and attendance with outstanding verbal and written communication skills

Education

Associate in Medical Assisting (not completed)

Salter College-West Boylston - West Boylston, MA

May 2011 to April 2012

Cosmetology School in Cosmetology

Empire Beauty School-Framingham - Framingham, MA

November 2008 to October 2009

High school diploma in (Got my GED instead of diploma)

Quabbin Regional High School - Barre, MA

August 2005 to June 2007

None

Skills

•Microsoft Word

•Microsoft Office

•Customer Service

•Data Entry

•Computer Skills

•Computer Literacy

•Customer Service Representative

•Hair Cutting

•Hair Styling

•Microsoft Powerpoint

•Typing

•Technical Support

•Sales Experience

•Phone Etiquette

•Healthcare

•Medical Billing

•Medical Assisting

•Cold Calling

•Nail Care

•Front Desk

•Insurance Verification

•Office Administration

•Makeup Application

•HIPAA

•Medical Scheduling

Certifications and Licenses

Cosmetology

November 2009 to November 2021

Cosmetology License

Nail Care

Hairstylist

Haircutting

Blow Dry

Makeup Application

Gel Nails Dip Nails

Eyebrows

Color application

Pedicures

Manicures

Medical Assisting

Not finished getting certified yet

Medical Terminology

Microsoft office

Patient Information

Hippa Certified

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