Minerva Vásquez advatg@r.postjobfree.com • 786-***-****

LinkedIn URL • Dahlonega, GA 30533

Senior Manager

Result-driven and seasoned leader with extensive experience spearheading sales support and transportation operations as well as accomplishing corporate objectives through dynamic direction, workflow optimization, and cross-functional collaboration. Track record of exceeding department revenue goals, uncovering areas of opportunities, and executing process improvements. Equipped with strong management skills, with proficiency in maintaining a professional demeanor while interacting with customers and implementing steps to ensure satisfaction. Demonstrated ability to resolve complex company issues and acts quickly on key points. Exceptional communicator with superior interpersonal skills to cultivate strong relationships with individuals at all levels. Fluent in English and Spanish. Technically proficient in SABRE – RES, FRT, DECS, and MS Office Suite. Areas of Expertise

Customer Service & Support

Problem & Conflict Resolution

Staff Hiring & Training

Strategic Planning & Execution

Process / Policy Implementation

Workload Prioritization & Multitasking

Team Building & Leadership

Budgeting & Forecasting

Documentation & Reporting

Career Experience

Armellini Air Express (AAE), Miami, FL 2015– Present Manager for the Air Division

Oversee routine operations, including providing sales and operations support, receiving orders from buyers representing customers, taking delivery of boxes of goods, coordinating shipping / delivery of goods domestically / internationally, preparing required documents such as airway bills, bills of lading, customs documents. Provide quotes and arrange transport for special deliveries. Initiate and process claims for damaged goods. Manage accounting process for bill payment issues and collections while adhering to budgetary guidelines.

Recognized forte in each person to ensure the maximum potential.

Met customer demands by resolving client complaints regarding, damaged products, shipping, and billing issues.

Maintained compliance with TSA regulations and served as TSA trainer and TSA Station Coordinator for AAE.

Bestowed with the position of general manager position by surpassing senior management expectations.

Surpassed department revenue year after year by restructuring routine operations. American Airlines Cargo, Miami, FL 2008 – 2015

Gateway Customer Service Coordinator

Monitored execution of cargo bookings to ensure transportation of goods, merchandise, and products as per customer demands. Engaged in resolving input / accounting issues for the station. Opened customer service departments in four other cities by nominating with three other associates to form first cargo customer service pilot program ever for American Airlines. Operated as liaison between operation team and sales team and managed nonunion / union workers. Collaborated with government institutions such as CBP, USDA, and SET teams providing the necessary revisions to according to the regulations.

Facilitated shipment process by acting as an interface between internal and external customers.

Liaised with operations departments to ensure flight maximization, high visibility shipments, and resolution of international document discrepancies.

Assisted with notifications to CBP authorities of general order to eligible merchandise going to CBP warehouse. Additional Experience: Cargo Agent, Operational Coordinator / Cargo Sales Support Representative, American Airlines Cargo, Miami, FL Senior Administrative Assistant, Merrill Lynch, Miami, FL Assistant Private Banking Officer, Banque Nationale De Paris, Miami, FL Administrative Assistant, NCNB National Bank, Miami, FL Education

Travel & Tourism Management, Miami Dade College, Pending

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