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Customer Service Specialist

Location:
Golden, CO
Salary:
$26.00
Posted:
February 12, 2023

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Resume:

Mary DeBruyn

Golden, CO *****

advat1@r.postjobfree.com

+1-804-***-****

Certification by the Pharmacy Technician Certification Board (PTCB) - Nov 1997 - maintained and current

Authorized to work in the US for any employer

Work Experience

Receptionist

Golden Dental Care - Golden, CO

July 2022 to Present

Front end receptionist at a private practice dental office. Answer phones, schedule patients, keep the doctors day full, bot not overly so. Email. X-rays, patient charts, referrals, archive charts, stream line processes for new patients charts. Help clean the dental rooms as necessary. Accept payments as needed.. verify new patient insurance coverage. Any other task that may arise throughout the my days. Program Coordinator/Customer Service Specialist

Coram-CVS Specialty Services - Centennial, CO

October 2018 to July 2022

• Assist patients with travels needs & the TSA Travel Request Program.

• Assist patients with a variety of needs for specialty IV medications. - Working in conjunction with colleagues across the nation.

• Collect and maintain patient consent forms and collate appropriate data into weekly reports.

• Communicate directly with patients and nurses confirming upcoming on-site visits.

• Contact Coram branches, as needed, ensuring timely delivery of medications and supplies to patients.

• Generate report with program data received from nurse/patient scheduled visits as well as other scheduled and on-demand program reports.

• Contacted patients to schedule necessary deliveries and needs. Automation Technician / Consultant Extender / Retail Floater OmniCare / CVS of Richmond - Richmond, VA

October 2017 to October 2018

• Work as a floater as needed to cover business needs or staffing shortages

• Communicate with customers/patients

• Review charts to ensure all necessary paperwork is included

• Document patient records

• Perform monthly cart audits including cleaning the cart to maintain drug quality

• Work closely with nurses to ensure daily pharmacy needs are covered

• Reconciliation of new delivery of drugs with follow-up as needed Pharmacy Technician

NeighborCare / OmniCare of Richmond - Richmond, VA June 2012 to October 2017

• Responsible for managing inventory in 3 separate Pyxis systems:

• Create and maintain supply templates

• Decrease previously required inventory levels resulting in reduced cost of on-hand medications

• Identifying usage trends, including discrepancy causes and diversion

• Work closely with Chief Nursing Officer, Administrator, Compliance Officer, and Nurse Supervisors as well as all shift nurses who. provide care to patients to assist with medication. knowledge and any additional questions

• Work directly with Purchasing Department in ordering specialty medications

• Perform daily and monthly audits and reports

• Inventory report of control drugs.

• Audit of control and legend drugs

• Audit patient medication records vs. Pyxis patient records

• Pyxis user audits

• Other management reports, as requested

• Work independently in driving over 60 miles to remote facility to perform most job duties Advocate RX

McKesson Med Management - Lakeview, OR

August 1995 to April 2012

Pharmacy Technician

• Maintain schedules for patient deliveries

• Communicate and work closely with pharmacist and other departments on a daily basis

• Maintain departmental records, process billings, perform and maintain inventory controls, and accumulate departmental statistics

• Conduct daily telephone inquiries regarding inventory, acquire medications, successfully deal with product shortages, and assist all hospital departments

• Monitor and maintain floor stock inventory stocking accordingly for holidays and increased census

• Perform adjustments on high volume medications

Education

High school or equivalent in Business

Fontana High School - Fontana, CA

September 1982 to June 1985

Skills

• Knowledge of inventory management in a pharmacy environment

• Work well independently with little guidance required

• Good at multi-tasking and able to handle several tasks at one time

• Customer Service

• Pharmacy Technician Experience

• Statistics

• Typing

• Order Entry

Certifications and Licenses

PTCB Certification



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