WORK EXPERIENCE

Administrative Assistant/Receptionist

Gabby JAE Roadside LLC. - Salt Lake City, UT

December 2017 to Present

dispatched all calls and services to drivers, for all major insurance companies with regard to their emergency roadside assistance, handled all general inquiries with insurance agents, with customers, and with drivers. Billed all major insurance companies, took cash payments, credit/debit card. New accts/Existing accts. Answered phones, emails and fax. Entered all information into database updated all needed information and data. Front end receptionist and main administrative assistant assistance as needed.

Customer Service Representative

EBay INC- SALT Lake City, UT

June 2015 to October 2017

Answered inbound calls from potential and existing customers, assisted with anything and everything to do with sales and products and or with all billing and current acct services and also handled supervisor escalated call transfers when floor supervisors were not available. Tier3 Customer Support Customer Service Associate/Sales

Occurance - Salt Lake City, UT

February 2012 to December 2015

As Seen On TV Account- Gave callers and new customers all product information. Completed phone orders and pymt processing. Directed customers with in store purchase locations/prices/details. Upselling in new product inventory. Sales Associate

ClearLink - Salt Lake City, UT

March 2009 to May 2012

Setup all new service order inquires for sprint mobile, billing and technical support support for existing customers. Plan and pricing and contract disclaimer overview. Upselling phones/plans/services LAREE

WILLIS

Administrative Asst/Customer Support Agent/Lead

Dispatcher

Taylorsville, UT 84123 advasz@r.postjobfree.com

385-***-****

#readytowork

Willing to relocate: Anywhere

Authorized to work in the US for any employer

EDUCATION

High School Diploma

East High School - Salt Lake City, UT

June 2005

SKILLS

Dispatch

Customer Service

Multi-line Phone Systems

Technical Support

Upselling

Cold Calling

Help Desk

Negotiation

Account Management

Data Entry

Computer Networking

Sales

Pricing

Troubleshooting

Desktop Support

Telemarketing

Operating Systems

Sales Management

Network Support

NetSuite

English

Microsoft Office

VoIP

Microsoft Windows

Microsoft Windows Server

Active Directory

Linux

CERTIFICATIONS AND LICENSES

Driver's License

ADDITIONAL INFORMATION

HIGHLIGHTS OF QUALIFICATIONS

I have over 10 years experience with customer service/Data entry/Admin Asst. I am highly experienced with all computer programming and Windows,Microsoft,Ofice,Word,and Excel programming. Typing skills 10 Key:40-45 WPM. High call volume experience in both inbound and outbound calling environment. Data Entry, Multiple Phone Lines, Filing, Faxing, Emailing/chat. I've worked all areas and aspects of a call center/office environment.

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