OBJECTIVE

Passionate, engaging, and attentive customer service specialist trained in conflict resolution and communication. Seeking to grow with a company and establish a career.

SKILLS & ABILITIES

Retentive & Ability to Learn

Business Intelligence

Customer Service

Organizational & Multi-Tasking

Healthcare & Hospitality

Conflict Resolution Expert

EXPERIENCE

American Income Life Insurance

(Licensed Career Agent)

Performed duties on the job that are as follows;

Expand Customer Base Through Cold Calls

Customize Insurance Plans

Explain all Aspects of Policies to Clients

Conduct Insurance Renewals

Marketing & Generating New Business

Teleperformance- Sprint

(Dual Agent)

Performed duties on the job that are as follows;

Accept customer calls

Technical Support Along with Activation

Explain Billing & Account Information

Offered Superior Customer Service

Marketing Sprint to the Public

Increasing Sales & Opening New Accounts

Oct 2016- Present

Fresenius Medical Care

(Certified Clinical Hemodialysis Technician)

Performed duties on the job that are as follows;

Follow Guidelines for Safe Dialysis Treatment

Check Patients Vital Signs

Monitoring Fluid Removal

Minimize Possibility of Infection by Following Protocol

Louisiana State University, Health Sciences Center

(Registered Nurse)

Performed duties on the job that are as follows;

Providing for Individuals with Cancer

Maintain & Follow Protocol in an Oncology/Hematology Unit

Working with the Health Care Team to Provide Comfortable Service

Supervise & Administer Chemotherapy Agents Safely

Louisiana State University, Health Sciences Center

(Registered Nurse)

Cared for Patients with Varying Diseases with Specific Nursing Needs

Follow All Protocol to Ensure Safety & Sterilization

Using Electronic Systems to Administer Medication

Working with Health Care Professionals to Better Care for Patients

July 2014-Oct 2016

EDUCATION

Northwestern State University

Bachelors Degree in Science & Nursing

December 2006

Sept 2017-July 2018

Jan 2007-Oct 2013

Aug 2006-Dec 2006

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