HEIDI CORWIN

advaqo@r.postjobfree.com 504-***-**** Hammond, LA 70404

Summary

Highly driven General Merchandise Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in a highly competitive environment.

Skills

Problem-Solving

Documentation and Reporting

Inventory Management

Calm Under Pressure

Attention to Detail

Customer Service

Experience

Walmart, Natchez Slidell, La

General Merchandise Manager

01/2017 - Current

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Developed initiatives for process improvement and reviewed and assessed ongoing operations.

Monitored weekly, monthly and quarterly achievement goals.

Maintained compliance with internal financial controls and protocols.

Reviewed supply levels and aging inventory to forecast purchasing needs.

Sourced well qualified candidates.

Established cross-functional team that exceeded benchmarked order management metrics and reduced average purchasing cycle times time year-over-year.

Implemented policies and standard operating procedures and managed quality, customer service.

Oversaw storewide merchandising benchmarks to maintain operational excellence.

Trained employees on company procedures and worksite safety.

Walmart Slidell, LA

Asset Protection Manager

01/2013 - 01/2017

Ensure compliance with company policies and procedures

Controlled reduction of loss inventory by protecting company assets.

Mitigated risk and oversaw internal and external shoplifter apprehension and detention.

Planned, organized and scheduled strategy collaboration with other asset protection specialists.

Built cross-functional relationships with business partners to reduce losses.

Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.

Interviewed individuals suspected of internal theft or shoplifting.

Maintained documents of all loss prevention activity.

Developed and facilitated training programs and materials on loss prevention practices, policies and operations.

Decreased loss by facilitating training programs on loss prevention, policies and operations.

Recommended loss investigation procedures to retail establishments.

Communicated investigation findings, areas of opportunity and future prevention techniques to drive loss prevention improvements.

Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.

Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.

Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.

Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.

Furnished insights and collaborated with leadership to develop loss prevention policies and initiatives.

Implemented both individual and group training for executive and loss prevention personnel.

Walmart Natchez, Slidell, La

Department Manager

01/1997 - 01/2013

Worked closely with sales associates to complete tasks.

Maintained productive warehouse environment for organization's complete inventory needs by training, managing and motivating staff to meet challenging demands.

Conducted monthly, quarterly and yearly inventories of warehouse stock.

Followed safety protocols and company processes and procedures.

Enforced safety rules and other policies to protect employees and minimize company liability.

Performed opening and closing duties as part of management team and handled cash management.

Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.

Handled shift overstock, restocking and inventory control.

Utilized excellent math skills to maintain accurate inventory levels.

Employed process improvement initiatives within department.

Oversaw storewide merchandising benchmarks to maintain operational excellence.

Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.

Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.

8912 Veterans Memorial Metairie, La

Sales Associate Walmart

01/1994 - 01/1997

Operated cash register, collected payments and provided accurate change.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Helped customers find specific products, answered questions and offered product advice.

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Met merchandise processing standards and maintained organized and accessible work area.

Adhered to company initiatives and achieved established goals.

Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.

Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

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