Administrative Assistant Delta Airlines

Charles A. R. (Bob) Surrusco

** ***** ****

Ellijay, Georgia 30540

Home: 706-***-**** Cell: 706- 273-4419

Email: ***********@*****.***

EXPERIENCE

Whistler ITS August 2019- Present

Canton, Ga

Administrative Assistant, Help Desk

Responsibilities include:

Support 210 Restaurants with their IT needs from Georgia to Hawaii

oAudit credit card batching and aid in the recovery of funds

oSupport unit level managers with their basic needs by walking them through basic trouble shooting

Download video to support incident fact finding by management and law enforcement

oUtilize IVMS 4200 or Alibi recording programs depending on the camera system installed

Participate in zoom meetings with other remote staff to develop skill sets to support Company growth

SAFE AMERICA FOUNDATION September 2007 – May 2019

Marietta, GA

General Manager

Executive Vice President of Training and Education

Responsibilities include:

Plan and execute Safe America’s annual Teen Driving Academy, avg. attendance 1,500 parents and teens

Develop new product lines to offer to new and existing clients: examples

oIn Car training to lower risk management costs; clients- Southern Company, Akzo Nobel, Solvay Pharmaceutical, and others.

oHoliday car safety checks- free 13 point car check before families traveled

Launch and market a Driver Training online element

Customize and have certified Safe America’s Driver Training Curriculum in Minnesota

Became Instructor certified to teach Safe America’s Driver Training Curriculum in Minnesota

Became Instructor certified to teach Safe America’s Driver Training Curriculum in Georgia

Successful expansion of Safe America’s Driver Training to new locations.

Basic facility upkeep utilizing outside contractors.

Basic bookkeeping and payroll with monthly reconciliation with our CPA.

Coordinated one hundred twenty-seven (127) drills from Maine to San Diego County on 9/11/2009.

Planned and executed seventeen webinars on a variety of preparedness topics for Preparedness Month

Planned and executed seven training webinars on community training for State Farm agents in Michigan, Indiana and Illinois.

Planned and executed Pandemic Flu Simulations with the Cities of Chicago and Philadelphia.

Planned and executed Pandemic Flu Social Distancing exercise for the Lockheed Martin Corporation.

THE READINESS PROFESSIONALS October 2005 – Present

Ellijay, GA

Owner

Responsibilities include:

Planned and executed five exercises for the Atlanta Metro Medical Strike Team, from Active Shooter in a Mall to Mass Casualty Incident with CBRNE elements. All involved multiple agencies.

Member of the Altered Standards of Care Committee; Office of Preparedness Division of Public Health Georgia Department of Human Resources.

Chairman, Leadership Committee for the Atlanta Metro Medical Strike Team.

Coordinate programs and training for County Emergency Management Agencies; current client- Cobb County

Provide in-service training to healthcare providers on new Basic Life Support and Infection Control guidelines.

Training Center Faculty for American Heart Association.

Adjunct Faculty Instructor at Chattahoochee Technical College, teaching AHS104, “Introduction to Healthcare Professions”.

American Heart Association Basic First Aid, CPR and AED instruction for clients such as the Tellus Museum, AGAPE foster parents, Delta Airlines and others.

Work with various local, State and Federal Agencies on training and simulations: AFCEMA, U.S. Marshall’s Service,

GEMA, Public Health, Medical Reserve Corps, FEMA.

Develop new product lines to offer to new and existing clients. Example: Designed and executed an “Officer Down” class for the tactical branch of the Georgia Department of Natural resources.

Resume of Charles A. R. (Bob) Surrusco

Page 2

SAFE AMERICA FOUNDATION May 1998 – October 2005

Marietta, GA

Senior Vice President of Training and Education

Responsibilities include:

Coordinate programs and initiatives that involve representatives from the Georgia Chief’s of Police Association, Georgia State Patrol, Georgia Sheriff’s Association and the Georgia Emergency Management Agency.

Daily oversight of the accounting, human resources and business development aspects of this national foundation.

Design and implementation of signature programs that encourage safety in the home, workplace and public facilities, with an emphasis on financially challenged families.

Design of a Home Safety Program, “Train the Trainer”, for employers to execute for their employees through Human Resources or Risk Management Departments.

Coordinate and design a training conference with the Cobb County Resource Council (LEPC).

Successful management of two annual Teen Driving Education weeks that involved over 50 public and private high schools, 12 home school organizations and 8 different law enforcement and fire/EMS agencies.

Coordinate Cobb County Safe Communities initiative, responsible for utilizing a public health approach to identifying and reducing injuries and fatalities.

Involvement with the planning and preparation of national conferences on homeland defense and injury prevention with the Centers for Disease Control and Prevention.

Organization and participation in a two-day disaster simulation that integrated both the public and private sectors in a multi-phase scenario.

Oversight of design and production of collateral to support execution of the department’s programs.

Coordinate media support for department’s programs.

Successful grant writing for private and government proposals. (Has successfully received over $500,000 in grants.)

Successful execution of six golf tournaments that have raised an average of $50,000 each from local and national sponsors.

Creation and distribution of a home safety calendar that was distributed in four states through 188 retail locations.

HOTEL JEFFERSON April 1993 - May 1998

Richmond, VA

Group Sales and Marketing/Restaurant Manager

Responsibilities included:

Implementation of a direct marketing program for Virginia’s only 5 star / AAA 5- Diamond Hotel.

Development of Internet presence, which significantly increased traffic through the hotel.

Design and production of collateral to support the Hotel’s two restaurants and group sales and marketing programs.

Supervision of restaurant staff and customer service.

Development and implementation of a first aid and safety program which resulted in the training of 100% of management staff.

Development and implementation of master hotel database systems.

VIRGINIA ARMY NATIONAL GUARD February 1986 – February 1996

Richmond, VA

Medical Platoon Sergeant/Light Infantry Squad Leader

Responsibilities included:

Coordination of the logistics and execution of a successful rotation through the Joint Readiness Training Center at FT. Polk, Louisiana.

Responsibility for the health and welfare of over 500 National Guardsmen.

Maintained training of medics assigned to National Guard Medical Platoon.

Trained students in pre-hospital and clinical procedures in both military and civilian environments.

Maintained weapons qualification training and insured that all medics were tactically and technically proficient.

Resume of Charles A. R. (Bob) Surrusco

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MEDICAL COLLEGE OF VIRGINIA August 1993 – October 1995

Richmond, VA

Cardiac Monitor Technician

Responsibilities included:

Monitoring and interpreting cardiac rhythms for up to 25 patients simultaneously on 2 and 5 lead monitors, and performed 12 lead EKGs for hospital Cardiac step-down unit.

FINANCIAL CONCEPTS September 1991 – April 1993

Richmond, VA

Business Consultant, Owner

Responsibilities included:

Training individuals in cost management, profit and loss control and financial forecasting.

Consulting on compliance with small businesses on wage and hour, sexual harassment and EEO regulations.

PILOT OIL CORPORATION August 1990 – September 1991

Ruther Glen, VA

General Manager

Responsibilities included:

Coordination of three business concepts operating out of one location, with average monthly gross sales of over $1 million.

Management of compliance with OSHA, ABC Board and state public health regulations.

Management of a staff of 6 managers and 80+ employees.

Local purchasing of merchandise in order to enhance sales and maintain profit margins.

SOUTHLAND CORPORATION July 1988 – July 1990

Richmond, VA

District Manger

Responsibilities included:

District supervision of eight 24-hour gas and convenience stores.

Forecasting profit and loss impact areas for single and multi-unit operations by utilizing demographics, sales trends, and other historical data to determine monthly, quarterly, and annual financial goals.

PEOPLES DRUG STORES AND HARDEES FOOD SYSTEMS August 1982 – June 1988

Alexandria, VA

District Manager/Assistant to the Director

Responsibilities included:

Supervision of managers for 65 coffee shoppes and 2 cafeterias in 6 states.

Development of start-up strategies.

Management of daily operations for the multi-unit fast food franchise.

Director of special events.

Recruitment and training of crew and management for franchise units. (Management turnover in the first year was less than half of the industry average.)

Development and implementation of programs to recruit personnel in full-employment areas.

Analysis of menu sales to improve purchase options and sales.

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