Customer Service Loan Specialist

ANASTASIA BUSSE

**** *** ******, **** ********, CA 92530•Cell: 951-***-**** • advaom@r.postjobfree.com

Professional Summary - I currently maintain a Real Estate Officers License with the California Bureau of Real Estate as well as my Broker License and my NMLS/DBO. As a broker and owner in the real estate and mortgage lending field I pride myself on delivering customer satisfaction which results in customer retention. In this industry you have to be professional and personable. I believe that maintaining access to the industry’s most current information is instrumental to my continued success.

Dignified Home Loans – 2017 to present

Independent Loan Origination, Marketing, LOS System – Encompass, I work remote and that requires me to be diligent in originating loans. Specializing in customer service, product knowledge, social media marketing. Loan product knowledge included but not limited to Conventional, Jumbo, FHA/

VA, Reverse Mortgages and various in house products.

Lakeside Lending of California, Inc., dbo Silverstar Realty – Lake Elsinore, CA - Real Estate Broker/Owner, 03/2003 to present

Sales, marketing and administrative tasks

Dedicated to continuously improving sales and product knowledge.

Guide clients from beginning to end of the home buying or selling process.

Citylights Financial – 2011 to 2017

Experienced Loan Specialist – Company Closed doors due to Owner health issues.

Broker/Vice President, 01/1999 to 08/2006 - JMO, Inc. – Temecula, CA

Applied and implemented mortgage banking in 2001.

Partnered successfully with Investors and warehouse lines.

Managed secondary marketing.

Strengthened company's business by leading and implementing customer service

Trained and mentored our staff of Loan Officers, Processors, Jr. Processors, Underwriters and receptionist ensuring smooth adoption of new programs, process and compliances.

EDUCATION:

Associates Degree in Business Management - University of Phoenix – Graduated 6/2012

Bachelor of Science: Organizational Leadership - ASU – 6 units left for degree

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